Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why are you asking me to review something before you have made a delivery?”

Helpful Report

Posted 6 years ago

“Paid and waited 4 days for Electric fire (inset) to be delivered. They delivered wrong fire, it took another 3 days for this to be corrected. Then when delivering the correct fire the delivery company could not take away the original wrong fire, this took another day to be collected by them. A week of phone calls that I didn't really need sorting these problems out.”

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Posted 6 years ago

“We had a problem but it was resolved promptly.”

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Posted 6 years ago

“Fire turned up unexpectedly, no phone call to make sure someone was in. Luckily my husband was! Driver didn't want to know anything about checking everything was undamaged as your instructions suggest we do, he just wanted a signature and be on his way. Other than that the fire is lovely. It does fit into our recess but still has to stick out a little for the cable to come out. Wish I'd bought the spacer now!!”

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Posted 6 years ago

“Nice modern fire easy to install. Nice price”

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Posted 6 years ago

“So easy to deal with. Lovely, very helpful people. Order was placed and double-checked very quickly - and delivery came 2 days before expected! What else could any customer ever ask for or expect! Thank You!”

Helpful Report

Posted 6 years ago

“Although fire arrived on fourth working day, we received no email or text message to confirm delivery. Its a good job we were in when order arrived.”

Helpful Report

Posted 6 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews