Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.36

4.4 Rating 729 Reviews

83 %

of reviewers recommend Direct Fireplaces

4.4

Based on 729 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 20th March 2024

116

Anonymous

Anonymous // 01/01/2019

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“Everything was fine.”

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Posted 2 months ago

“Excellent customer service when there was a glitch over online payment, with a representative calling back within 10 minutes to sort out the problem. Prompt delivery of the fire.”

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Posted 2 months ago

Hi Carol, Thanks very much for your review. We're sorry to hear that there was an issue with online payment but we're glad that our sales team were able to get the order sorted in a timely manner. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Absolutely brilliant company. Everyone so helpful. Fitter was amazing. Would definitely recommend.”

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Posted 2 months ago

“Sales , ordering and delivery as promised went perfectly however there was no user manual within the packaging of our new forest fire , we were promised a copy by post which to date has not materialized ?”

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Posted 2 months ago

Hi Jon, Thanks for your order and for your review. The New Forest media wall fire range comes highly recommended, and it's good to hear that the ordering and delivery process went perfectly. That said, we're sorry to hear that you did not receive a user manual. We have sent a copy electronically to your email in the meantime, and have again requested a physical copy to be posted to you. Let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Service was fantastic, installation was fantastic, also Steve installed a new boiler thermostat, he did a fantastic job and would fully recommend him.”

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Posted 2 months ago

Hi Nick, Thanks very much for your order and for your review. We trust that you're enjoying the new fire and it's great to hear that the installation went well. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Very helpful. Couldn't fault the service”

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Posted 2 months ago

“Easy to order, arrived in a timely manner, very quick to sort out problems”

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Posted 2 months ago

“Absolutely excellent service, ordered on line which was relatively easy, order acknowledged immediately, delivery date given and fire delivered on time. Fire it self is excellent our fitter said it was great quality. Couldn't be happier. Thank you.”

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Posted 3 months ago

Hi Fred, Thanks very much for your order and for your kind review. It's great to hear that you have been so impressed by the service received as well as the new fire. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Very pleased with my new fire, and impressed with the service from the supplier. Could not give 5* as the remote control doesn't work properly, but the fire itself works fine.”

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Posted 3 months ago

Hi Alison, Thank you for your review. It's good to hear that you've been impressed with the new fire as well as the service received, though we're sorry to hear of the issue with the remote control. If you're still in need of technical assistance, we'd suggest contacting customerservice@direct-fireplaces.com, and we'll be happy to look into this further. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Just brilliant service...need say no more”

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Posted 3 months ago

“Wide choice of fires and great expertise in helping to decide on the right fire.”

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Posted 3 months ago

Hi, Thank you once again for your order, and for taking the time to upload such a lovely photo of the new fire. It's great to hear that you were impressed with our gas fire range and that our team was so helpful in finding you the right product for your needs. If we can offer any further advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Placed order 1st November delivery 7- 10 working days for Gazco inset fire, made several calls, after due date had expired- customer service was exceptionally good as they returned calls with updates from supplier within an hour - finally received delivery 11th Jan - not ideal after waiting 10 weeks during extreme cold weather, good job we had central heating - if delivery date had been more accurate when ordering disappointment would not have been an issue”

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Posted 3 months ago

Hi Ann, Thank you for your order and for your review. We were sorry to hear of the delay in receiving your order. Unfortunately, select manufacturers did experience delays late last year due to a high demand for heating appliances and factors affecting production. We can only apologise for any inconvenience. This being said, it's good to hear that our customer service team was helpful in keeping you informed regarding lead times. If we can offer any further advice or assistance in future then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“The fire we chosen is lovely The men were so helpful We got fire and fireplace 9 years ago They knew what size fire that we needed Very helpful And it easy their the next day”

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Posted 3 months ago

“Quick to sort out the problem we had with the initial slips.”

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Posted 3 months ago

“Fire was as discribed easy to fit and looks great just what we were looking for at a great price.”

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Posted 3 months ago

“From ordering to delivery, 4 days with regular email updates. Well packaged product. Installed well and looks lovely, easy controller. Wanted glass for chimney draughts 😊”

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Posted 3 months ago

“The information give on the web page was excellent, and delivery was prompt. We had to call customer service for a minor problem, our problem was dealt with by a very helpful and friendly member of staff. Very satisfied”

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Posted 3 months ago

“An excellent company to deal with. Delivery was excellent and on time. Great product. Sales team staff were very helpful and pleasant to deal with.”

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Posted 3 months ago

Hi Martin, Thanks again for your order and for your very kind review. It's great to hear that you're impressed with the new fireplace. We'll let both our sales team and our delivery partner know to keep up the good work! Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Very please with the fire . And it arrived when they said.”

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Posted 3 months ago

“Ordered a fire from Direct Fireplaces on the 22nd November with a 3 - 4 week Delivery time today is the 22nd January still no Confirmation of Delivery. The excuses change each time I contact them for an update. Sales team where fantastic After sales absolutely shocking.Sorry can’t leave a review on the fireplace as I am still waiting for it”

Helpful Report

Posted 3 months ago

Hi Julie, Thank you for your review. We were sorry to hear of the delay in receiving your order and can only apologise for the inconvenience. As per previous discussion with our Dispatch team, the manufacturer has experienced unforeseen delays during production which have meant an extended lead time. We will continue to provide updates regarding the lead time as and when we receive any further information from our supplier. If you need any advice or assistance in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

Direct Fireplaces is rated 4.4 based on 729 reviews