Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.41

4.4 Rating 907 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 12th June 2025

Raymond Price

Direct Fireplaces 5 star review on 31st May 2025

Penny

Direct Fireplaces 5 star review on 2nd April 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Result. Very pleased with the fire. Nothing to not love. Nice folks to deal with. Thanks. Neil P”

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Posted 5 months ago

“Great price, delivery was quick and efficient, no complaints at all - I would recommend Direct Fireplaces without reservation.”

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Posted 5 months ago

“Purchased my fire couple of weeks ago and had it up and running in a couple of hours, first class transaction overall with very swift delivery, would highly recommend Direct Fires to future buyers.”

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Posted 5 months ago

“The Cheadle store are a shambles, very poor customer service - the overall attitude is can't be bothered. Shop elsewhere.”

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Posted 5 months ago

“Great service and delivery very happy with my new fireplace”

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Posted 5 months ago

“Bought an electric fire. Needed gas and electric engineers to swap from a gas fire. This was arranged and carried out very efficiently. All done in one day as soon as fire in stock. We are very happy with the fire and the engineers could not have been better.”

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Posted 5 months ago

“From the Sales enquiry to confirmation process; to the order progressing & delivery to fitting - every member of staff were attentive, responsive & professional. I have no hesitation in recommending Direct Fireplaces & I would certainly use them in the future.”

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Posted 5 months ago

“Excellent service”

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Posted 5 months ago

“The ordering process of purchasing a fire surround was very good. Unfortunately, the 3-5 days delivery time stretched into over 3 weeks which meant having to ring Direct Fireplaces more than once to ask about progress. It would have been more helpful if the company had contacted me directly and let me know of delays, etc, rather than me as the customer, having to chase. No complaints about Direct Fireplace staff, as both people I spoke to on the phone were very apologetic and helpful, and very friendly.”

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Posted 5 months ago

Hi, Thank you for your review. It's great to hear that you were impressed with our ordering process and our customer service team. This said, we're sorry for any disappointment relating to the delivery. It is always our intention to keep customers as informed as possible when it comes to delays. In this instance, the item that you had purchased was shipped to you directly from our supplier and they had not informed us of any delay. it was for this reason that our team had to chase them for information upon being notified by yourself. Regardless, we do appreciate the inconvenience and thank you for your feedback. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Looks good, great price.”

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Posted 5 months ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

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Posted 5 months ago

“Well laid out showroom. Friendly staff. Reasonable prices. Delivery took over 4 weeks, but I'm not blaming them for that. Fire looks great, if a bit noisier than we'd envisaged Overall a positive exerience so far - thanks”

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Posted 6 months ago

Hi, Thank you for your review. It's great to hear that you had such a positive experience in our showroom and that you were impressed with our customer service and our pricing. We're sorry for any inconvenience relating to the delivery delay but we're glad that you've been enjoying the fire now that it has been received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“sirs.i am very pleased with the fire and the service that i have rceived.just the one problem one of the ceramics is cracked over its lenght and i fear it might break compleatly.i have e-mailed clair dickinson and she is dealing.the fire is great and warms the room quite fast.”

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Posted 6 months ago

Hi John, Thank you for your review. We were sorry to hear of the issue with one of the ceramics for your new fire. This said, it's good to hear that our team has been so helpful in reporting this to the manufacturer, and that you have been impressed with the service received. If we can advise further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Tell you a delivery date but keep to it !!!”

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Posted 6 months ago

Hi David, We are sorry for any disappointment relating to the delivery of your order. It is always our intention to meet expected dates as closely as possible and keep customers informed of any changes. As we're sure you can appreciate, delays can and do happen on rare occasions and these are often down to factors beyond our control. If there is anything else that we can do to assist, please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Excellent product and support when needed”

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Posted 6 months ago

“Excellent delivery service, only took 6 days from ordered... Very p leased with Crystal Fire, briiliant remote control , HIGHLY RECCOMENDED”

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Posted 6 months ago

“Great Price, arrived promptly and all looks great and exactly as described.”

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Posted 6 months ago

“Good, professional service. Delivery problem sorted swiftly, politely and efficiently”

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Posted 6 months ago

“The service from Direct fire places was good, there customer services is good but there couriers let them down for delivery”

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Posted 6 months ago

“Very pleased with the fire and the help given once I got to the shop in Stockport all sorted and fitted in just four days”

Direct Fireplaces 5 star review on 17th December 2024

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Posted 7 months ago

Hi Ian, Thank you for your review and for taking the time to upload some photos of the new fire. It's fantastic to hear that our Stockport showroom team was so helpful throughout the order process. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

Direct Fireplaces is rated 4.4 based on 907 reviews