Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 941 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 23rd October 2025

MR AND MRS PAUL GORYL

140

Anonymous

Anonymous // 01/01/2019

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“From start to finish they were very organised, they arranged the service of the fitters who arrived on time and did the their job. Very professional job from start to finish.”

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Posted 3 months ago

“I ordered my gas fir on Thursday evening and it was delivered on the Saturday afternoon impressive indeed”

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Posted 3 months ago

“Ordered a Celsi Ultiﬂame Ultra Autograph Inset Electric Fire, was told to expect delivery in two weeks. True to their word it arrived as promised. It has been installed and the wife is very happy with it. "Happy wife Happy Life". The only criticism would be receiving no heads up on the actual delivery date from the courier. Just fortunate that we happened to be in when it arrived.”

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Posted 4 months ago

“Very Happy with our purchase, very helpful with advice and would definitely recommend you to anyone looking to upgrade their fire”

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Posted 4 months ago

Hi Raymond, Thanks again for your order and for your review. It's great to hear that you were impressed with the advice received in our showroom, and thanks so much for the photo of the installed fireplace and gas fire. Your recommendation would mean a lot to us. Please let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“I recently bought the Rydal limestone fireplace with the Celsi Accent brass fire. I was kept informed from the day I placed my order up until the day of the delivery. I had a slight problem with the fire which Claire rectified for me and all was sorted the next day. Fantastic service.”

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Posted 4 months ago

“Very professional very clean and tidy would definitely use direct fires again”

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Posted 4 months ago

“Pleasant experience”

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Posted 4 months ago

“Good competitive pricing, good delivery service and quick to deliver.”

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Posted 4 months ago

“Great service,the fitters were clean and efficient.”

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Posted 4 months ago

“Very good service, but don't tell you the fire arrives on a pallet which you have to dispose of”

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Posted 4 months ago

“Excellent service both in the showroom and by the fitter in my home. Excellent value for money.”

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Posted 4 months ago

“minor problem with instuctions supplied by manufacturers,sorted out immediatley by direct ,would certainly recommend to others”

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Posted 4 months ago

“We have been customers of the Bromsgrove branch for many years, prefering to shop local. They have always been warm and helpful, with plenty stock offerings and technicall help. Our latest delivery was quick and efficient, on time and polite.”

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Posted 5 months ago

Hi Ian, Thanks very much for your kind review. We are thrilled to hear of your positive experiences with our Bromsgrove showroom. Our sales team is always happy to help, and it's great to hear that our local delivery driver was as punctual and polite as we've come to expect. Please don't hesitate to get in touch if we can assist with any past or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Item not received should have been delivered last week”

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Posted 5 months ago

Hi Elizabeth, Thank you for your order and for your review. We are sorry to hear of the delay in receipt of your order. We can see that our Dispatch team had been advised of an expected delivery in week commencing the 5th May, and can only apologise for any inconvenience caused by the delay. The supplier has been asked to provide an updated lead time and we will be in contact as soon as we have more information. If you need assistance in the meantime, please don't hesitate to contact dispatch@direct-fireplaces.com or call 0161 376 4181 Option 2, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“We ordered a black granite hearth and some fireplace tiles. Really pleased with both and the quality of the tiles, especially. Both items were well packaged and delivered within days of each other. The customer service person I rang and the couriers were extremely helpful, tradional and experienced peple. Great products and excellent service. Cannot fault and would thoroughly recommend.”

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Posted 5 months ago

“First class service”

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Posted 5 months ago

“We recently purchased a fireplace from Direct Fireplaces and would say the quality of the item was good it looks lovely however I would warn anyone that there website states Free Delivery they would not deliver my fireplace unless I paid them £40 cash saying “it’s free delivery only if we install it” I argued and phoned another number and got the same man I pointed out it states Free Delivery (full stop) that act in my mind along with failing to deliver it on agreed day with no receipt given - just the driver’s signature says everything”

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Posted 5 months ago

Hi Both, Thank you for your feedback. We are sorry for any inconvenience relating to your order. The fireplaces displayed on our website do come with the offer of free one-man mainland UK delivery. You had not chosen one of these fireplaces and had in fact ordered one of the showroom exclusive items displayed in our Cheadle branch. Because the bespoke fireplace which you had selected is not eligible for delivery as part of our usual service, and given that installation was to also be arranged via the showroom, the showroom team had quoted including free (subsidised) local delivery initially. As you cancelled the installation just before we were due to fit your fireplace, we were unable to reassign the in-house installer to another job and consequently lost the revenue for the install. As a result, it was unfortunately also necessary for our team to arrange an alternative courier, which was at additional cost to ourselves. It was for this reason that the showroom charged the £40 delivery to your address. We are sorry for any frustration and we do appreciate your feedback regarding the lack of a delivery note, which we will pass on. Please do let us know if we can offer any further advice or clarification, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Very good service, delayed delivery when requested. Very happy with fire.”

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Posted 5 months ago

“Got a fire at a great price, delivered on time. What more could you want!”

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Posted 5 months ago

“Excellent service engineers Very efficient Staff in the shop explained in detail the product Service very good”

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Posted 6 months ago

Direct Fireplaces is rated 4.4 based on 941 reviews