Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Dip & Doze Reviews

4.9 Rating 1,976 Reviews

98 %

of reviewers recommend Dip & Doze

Company Reviews

Product Reviews

4.9

Based on 1,976 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dip & Doze:

The highest quality bedding and towels, certified organic and Fairtrade, reimagined for contemporary living. Shop online now!

Visit Website

Phone:

0161 537 1797

Email:

hello@dipanddoze.com

Location:

Centrepoint, Marshall Stevens Way, Manchester,
Centrepoint, Marshall Stevens Way, Manchester
Manchester
M17 1PP

Write Your review

Tell us how Dip & Doze made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dip & Doze 5 star review on 2nd April 2024

Dip & Doze 5 star review on 22nd December 2023

Dip & Doze 5 star review on 3rd March 2023

Dip & Doze 5 star review on 16th September 2022

Dip & Doze 5 star review on 3rd September 2022

Dip & Doze 5 star review on 1st June 2022

Dip & Doze 5 star review on 22nd February 2022

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The towels are the usual lovely quality and have my favourite addition - a hook! But the sizing is small. I should have checked the dimensions properly but what is described as a bath sheet is what I would describe as a regular bath towel. The bath towel size is small.”

Posted 2 weeks ago

“Quality is amazing but the price has gone up by 50% and the wooden quilt buttons have been replaced with plastic ones. Oh the micro plastics... :-(”

Posted 1 year ago

Hi Richard, Thank you for your review. I’m pleased to let you know that our buttons are not made from plastic, they are still (and always will be) 100% natural! We replaced our coconut shell buttons with corozo nut buttons as they’re more hard wearing and durable, yet still completely biodegradable. The demand for organic cotton has increased significantly over the last three years thanks to growing awareness about sustainability. We’re so pleased as this shift has a positive impact both on people and our planet. However, although we do everything we can to keep prices down, exchange rates and surging demand for organic cotton have significantly increased our costs. We tried to minimise price increases, but some have increased more than others. We really appreciate your understanding as organic cotton price developments are a global phenomenon and not unique to Dip & Doze. We’re delighted to have you as a valued customer and hope you’ll enjoy your second purchase from us for years to come. Best Regards, Dip & Doze

Posted 1 year ago

“The consignment took quite a while to get to me and then one of the items was missing.”

Posted 1 year ago

Hi Sheena, We're really sorry again for the picking error. I hope that now the missing item has been received you're really happy with the quality of your new bedding! Best Regards, Dip & Doze

Posted 1 year ago

“not particularly good, accidentally ordered the wrong size, emailed them to cancel order so i could re order. prompt response saying order cancelled but order arrive nonetheless. quality seemed good though and return was simple.”

Posted 1 year ago

“Washed the towel once and the loop to hang it up has come off. Sent an email to dip & doze but got no reply.”

Posted 2 years ago

Hi Thomas! Thanks for taking the time to leave this review. We're so sorry to see that the hanging hook on your towel has started to come apart. This is super rare as our products have been meticulously tested to ensure this doesn't happen and our customers remain happy with them for many years. After looking back through our systems, we've been unable to find an email from you. Our customer service team will be in touch shortly, and we will of course replace this for you free of charge.

Posted 2 years ago

“Good service and communication. Fitted sheet is good quality cotton, not a good fit, it needs more estic or similar to get a better fit. I am disappointed at the way it slides in the night. Fail to see why it came in a bag, waste and not necessary!”

Posted 2 years ago

Hi Stella! Thanks so much for taking the time to leave this review. We're really sorry to hear you didn't like the fit of our fitted sheets. After a few washes at 40 degrees, it should shrink to the perfect size for your bed, but if it's still not quite right you can always return it to us under our 30 Night Free Trial policy. Due to our commitment to minimising the environmental footprint of our brand, we've put alot of thought into our packaging. Usually, the offcuts from manufacturing bed linen will go to waste, whether that be in landfills or by burning. To avoid this, we really wanted to give the leftover offcuts of fabric a new life by turning them into our drawstring bags. We have a really handy blog post with lots of different ideas as to how to use our bags which you can find here: https://www.dipanddoze.com/blog/ways-to-reuse-our-drawstring-bags/ If you have any further questions about this, please feel free to get in touch with our friendly customer service team who will be very happy to help you!

Posted 2 years ago

“Lovely Cotton..but first wash and a button off the duvet cover - really frustrating as I hate sewing”

Posted 2 years ago

Hi David! Thanks so much for taking the time to leave this review. We're really sorry to hear that a button has come off your bed linen, this certainly isn't something we would expect to happen, especially after the first wash. Our customer services team will be in touch with you shortly to see how we can resolve this issue for you :)

Posted 2 years ago

“Love the product but deeply confused about the choice of a plastic bag in addition to the cotton bag and the envelope. Why?!? Why add plastic as a redundant third layer to a product which is positionned to be environmentally and socially sustainable? I would really love to understand...”

Posted 2 years ago

Hi! Our brand is rooted in our sustainability mission, and at the beginning of our journey we chose to use secondary recycled plastic for our inner bags. These bags are necessary because they ensure our products arrive at your door in their best state: perfectly clean and dry. As our brand has grown, we have been able to develop alternatives to the plastic outer packaging which are both functional and support our mission to make our world a better place for everyone. We've now developed 100% home compostable inner packaging, which will compose within 6-12 months in a home compost heap due to it's non GMO corn composition. Only 20% of our older stock remains in our old packaging, but we know that soon, we’ll be completely plastic free!

Posted 2 years ago

“My recent order with Dip & Dose arrived promptly and was well made with attractive packaging. But alas the colour of the bed linen was not as I had expected. Although it was advertised as being blue and white striped it was actually grey and white. I am dissapointed. Rather than gooing through the faff of returning them and needing to use them urgently I have kept them.”

Posted 2 years ago

Hi Lynn! Thank you for leaving this review. We're sorry the colour of our bed linen wasn't as expected, however in the product description on our site we do specify our Blue Stripe linens to be a 'grey-blue shade'. If you are unhappy with the product, please feel free to return them using the free returns link on our website as part of our 30 Night Sleep Trial. Our returns process is really easy and shouldn't take longer than 5 minutes to complete. We hope this helps!

Posted 2 years ago

“The description stating the bedlinen is blue is misleading as the colour is grey. The quality of the cotton is also average.”

Posted 2 years ago

Hi Gerald! Thank you for leaving us feedback, it is always much appreciated. We are sorry that the colour wasn't as expected, however we have added on our website that the colour is a grey-blue shade. We always try to make our images as accurate as possible, however we appreciate that on different screens and devices it can appear slightly different. We exclusively use the finest quality long-staple cotton, but we are sorry that it wasn't quite right for you. One of our other fabric options may be better for you, please don't hesitate to get in touch if you would like any help with finding your perfect fabric.

Posted 2 years ago

“The fabric itself seems to be good quality but the size of both the fitted sheet and pillow cases were too large. The plastic packaging as well as the cotton bags were needlessly wasteful.”

Posted 3 years ago

Good Morning Tom, Thank you very much for taking the time to write us a review. Cotton will shrink the first few times it’s washed as it’s a completely natural material. We don’t use any harmful sizing chemicals like formaldehyde to pre-shrink our products, so our bed linen is deliberately manufactured to be slightly too big to allow for this shrinkage. We recommend washing it 2-3 times at 40ºc, after which it should fit beautifully. We're so sorry to hear about your disappointment with the packaging. When our business started out, we decided to use recycled plastic so that our products stay perfectly clean and dry. However, we have been working hard behind the scenes—refining our ideas and working on the best solution. We’ve now developed packaging that’s 100% compostable. As our aim is to be as environmentally friendly as possible, we haven’t re-packaged our slightly older stock. So, some orders may still arrive in recycled plastic but soon we’ll be completely plastic free. I hope that helps!

Posted 3 years ago

“The price and product offering was good - I’d only complain that one sheet I wanted to order was out of stock. The actual quality of the product when it arrived was slightly disappointing. Despite washing and ironing before use as instructed, I’ve found the cotton to be not as smooth of a surface as I’d like and to feel a bit grainy. The sheets are also very noisy which has definitely been audible to me in the night. I bought: Crisp and Fresh finish.”

Posted 3 years ago

Good Morning, Thank you very much for taking the time to write a review and for your feedback! The beauty of our organic cotton is that it grows even more beautiful with use and washing, so over time the fabric will become slightly smoother. I hope you’ll really love your new bedding after a little more time. However, if you’d love a buttery soft and completely smooth feel that’s silent during the night, then our soft & smooth fabric will be best suited. If you’d like any further advice or information we’ll be happy to help!

Posted 3 years ago

“We haven’t used the duvet cover and pillows yet as we are waiting for our new bed. I would have liked to order a fitted bottom sheet, but your sheets are not deep enough to cover our mattress.”

Posted 3 years ago

Good Afternoon Lorna, Thank you so much for taking the time to write us a review. Although, we're sorry that we don't currently have a fitted sheet that is suitable for your mattress. This is something that we are working on and hope to introduce soon. I hope that helps!

Posted 3 years ago

“So overall the quality is good and I like the design. But... having spent a bit more than I usually would on be linen, I expected slightly better details. The main annoyance for me is the positioning of the opening on the pillow case. I like having the covers the way round with the more narrow stripes, the opening to put the pillow in on this side is almost a third along the pillow case. Just looks messy and not chuffed to be honest. If there’s the possibility to have the opening on the other side, I’d like to know and send it back for an exchange.”

Posted 3 years ago

Good Afternoon Oliver, Thank you so much for taking the time to write us a review, although we’re so sorry to hear about your disappointment with the pillowcase design. We originally chose to put the pillowcase opening a third of the way in on the stripe design to ensure that your pillow never pokes out during the night. However, we have listened to our customers and we will be updating the design shortly. If you would like to chat about this further, please just drop us an email at hello@dipanddoze.com

Posted 3 years ago

“Lovely feel to the sheets, but I had expected the elastic surround to be less loose”

Posted 3 years ago

Good Afternoon Rebecca, Thank you so much for taking the time to write us a review, although we’re so sorry to hear about your disappointment with the elastic. This is not something that we have ever had an issue with, however, I will make sure to pass your feedback on to the product development team in case this is something that we could work on.

Posted 3 years ago

“Goods and service excellent, but website a bit of a nightmare as I found also is this survey re later questions. Had I not been so pleased with the sheets etc I would not have ordered more.”

Posted 3 years ago

Good Afternoon Jane, Thank you so much for taking the time to write us a review. We're delighted to hear that you're happy with the quality of your new bedding! Although we're so sorry to hear that you experienced issues with the website, we pride ourselves on our service so it's disappointing to learn that we have let you down on this occasion. We would love to investigate further what happened, so if you have the chance please drop us an email at hello@dipanddoze.com I hope that helps!

Posted 3 years ago

“My order came through very quickly. That was pleasing. Two problems: My duvet is meant to be blue stripe - i swear it was grey! Packaging- linen draw-string bags, as advertised, fantastic. But there were two (not one?), then plastic, THEN cardboard. ???? Stephanie Carr Brighton”

Posted 3 years ago

Good Morning Stephanie, Thank you so much for taking the time to write us a review. Although we’re so sorry to hear about your disappointment with the shade of blue. The shade of blue used for the blue stripe set is a muted blue with a grey undertone. We're very sorry if this isn’t completely clear. We have recently updated our website photography, so the colours are more clear. With regards to your dislike of plastic, we’re completely with you! When our business started out, we decided to use recycled plastic to make use of this secondary good. The reason this is necessary is so that our products stay perfectly clean and dry. However, we listened to our customers and have been working hard behind the scenes working on the best solution. We’ve now developed packaging that’s 100% compostable. As our aim is to be as environmentally friendly as possible, we haven’t re-packaged our slightly older stock. So, some orders may still arrive in recycled plastic but soon we’ll be completely plastic-free.

Posted 3 years ago

“Good quality, I believe, but disappointed that striped duvet covers and pillows in grey are a different colour to the fitted sheet in grey.”

Posted 4 years ago

Good Afternoon Jennifer, Thank you for taking the time to write us a review, we're delighted to hear that you're happy with the quality of your new bedding. I’m sorry to hear about your disappointment with the colour difference between the grey stripe set and the sheets. We designed the grey stripe set and sheets in different shades of grey that complement each other, but I’m sorry if this isn’t completely clear on our site. I’m pleased to let you now that we’re going to be launching sheets in the same shade as our grey striped bedding really, really soon. Just keep an eye out on your emails if you’ve subscribed to our newsletter or on social media to be the 1st to know when our new bedding launches.

Posted 4 years ago

“Quick response to order. I don't yet know quality of product (bedsheets) as I haven't used them yet.”

Posted 5 years ago

Hi Martin, we're glad to hear that you're happy with the delivery and would love to know what you think of your bedding once you've tried it!

Posted 5 years ago

Dip & Doze is rated 4.9 based on 1,976 reviews