Dip & Doze Reviews

Name: Dip & Doze
Address: Centrepoint, Marshall Stevens Way, Manchester, Centrepoint, Marshall Stevens Way, Manchester, Manchester
Rating: 4.88

4.9 Rating 1,975 Reviews

98 %

of reviewers recommend Dip & Doze

4.9

Based on 1,975 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dip & Doze:

The highest quality bedding and towels, certified organic and Fairtrade, reimagined for contemporary living. Shop online now!

Visit Website

Phone:

0161 537 1797

Email:

hello@dipanddoze.com

Location:

Centrepoint, Marshall Stevens Way, Manchester,
Centrepoint, Marshall Stevens Way, Manchester
Manchester
M17 1PP

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Dip & Doze 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product didn’t arrive”

Helpful Report

Posted 1 year ago

Good morning Mike, I’m sorry to hear that your order hasn’t reached you. After looking into your case I can see that your tracking link is showing that a delivery attempt was made but your order was refused. Our customer care team will be in touch today to help resolve this for you. Best Regards, Dip & Doze

Posted 1 year ago

“Not at all impressed. The stitching quality was exemplary and the sheet felt lovely and soft. But that's where it ends. Firstly the colour was meant to be a soft pink, there was no hint of pink, it just looked beige. Then every single morning without fail it had peeled off the corners of our bed and we woke up to uncomfortable creased corners under ourselves. None of our other sheets do this, ever. They stay perfectly in place. We have a standard depth mattress. I emailed to complain, my email has been completely ignored, I've not had a reply even now. Eventually I rang, I was advised of the 30 night trial and told I could return it for a refund. I returned it last week and am still awaiting my refund. On the flip side, I returned a parcel to another company on the same day with the same postage and they have processed my partial refund AND my replacement of one of the items has already arrived back with me! Yet not a dickie bird from dip and doze. So poor service and poor product. It most definitely wasn't worth the price tag.”

Helpful Report

Posted 1 year ago

Good morning Heidi, Thank you for your valued feedback. I'm really sorry to hear that our fitted sheet didn't fit your mattress as intended. Looking at your particular case, an email unfortunately hasn’t been received our side, but I'm pleased to hear that your questions were answered during your phone conversation. Please note that returns can take up to 5 days to process, but if you'd like an update on the status of your return our customer care team will of course be more than happy to help as always. Best Regards, Dip & Doze

Posted 1 year ago

“I previously wrote a positive review of Dip & Doze products but wish I had not. After less than two and a half years of use, my duvet cover is now falling apart, presumably due to poor quality. I have raised the issue with Dip & Doze but they have fobbed me off and are now not replying to my emails. My advice would be not to purchase from them as the quality is bad. I would be interested to know if other customers have found this not to be the case, in which case I am mystified as to why Dip & Doze would not replace my faulty duvet which I believe should last for many more years than mine has. Note - I have followed all their washing advice and have a very good washing machine and use ethical washing powder. I bought this duvet cover on trust, that Dip & Doze are a reputable company that cares about the planet and their customers - this clearly doesn't appear to be the case.”

Helpful Report

Posted 1 year ago

Hi Joe, Thank you for your feedback, it is unfortunate to hear you have not had a positive experience buying from Dip & Doze; we really do care about our customers. Looking at your particular case, I can see our team concluded that your issue was not due to a product fault but offered a generous discount on a new order as a gesture of goodwill. I would like to note that we have a zero-tolerance policy when it comes to abuse and our staff are under no obligation to continue to deal with customers in those circumstances. Best Regards, Dip & Doze

Posted 1 year ago

“Update on my previous review; I initially commented that the fabric quality was good but the fit poor however I have been proven wrong about the quality of the fabric. I have used the bedding for one week, having washed it once prior to using. This morning I notice a tear and some smaller holes in the underside of my cover. See photo. I will now be returning all my sets for a full refund. I don’t believe the quality of the product lives up to the description given on the website. I have had 400-TC Egyptian cotton sets from another supplier which have been far superior, whilst you pay a little more, I now realise it’s worth the extra.”

Helpful Report

Posted 2 years ago

Hi Emily, I can see our customer care team has been in touch with you about this issue, and I hope they've managed to help you out now!

Posted 2 years ago

“I ordered the original duvet set. A duvet set I would take to mean a duvet cover and fitted sheet . NOWHERE DO YOU SAY WHAT IT INCLUDES. Now I have received a cover and no fitted sheet and it is time consuming and annoying”

Helpful Report

Posted 2 years ago

Hi! Thanks for leaving this review. We're sorry to hear that you were expecting a fitted sheet with your duvet set, however on the 'Details' section of our product page it does state that the set comes with 2 Pillowcases and 1 Duvet Cover as all sheets are sold separately. If there's anything we can do to help alleviate the issue, please feel free to get in touch with our customer service team who would be happy to help.

Posted 2 years ago

“An improvement would be to answer emails and return phone calls.”

Helpful Report

Posted 2 years ago

“I recently purchased a blue stripped duvet set for £85. Lovely product and so decided to order another. I cannot seem to reorder without registering with you......... I find this very frustrating ! I simply want to purchase another duvet set and some additional pilllowcases. I DO NOT want to be on a mailing list......... I like your products and would recommend you to friends, but why recommend you to other like minded people who would be as irritated by your marketing tactics as I am. I’d be grateful if you would please contact me. Liz Butler”

Helpful Report

Posted 3 years ago

Dip & Doze is rated 4.9 based on 1,975 reviews