Digital Converters Reviews - Read 5,835 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.93 out of 5

About Digital Converters:

Digital Converters provides professional conversions of video tapes, cine film, photo slides and albums to DVD, MP4, memory stick and cloud. Safe, high quality transfers of your outdated media.

Visit Website

Phone:

01423 319041

Email:

info@digitalconverters.co.uk

Location:

Unit 1 Barugh Avenue
Barker Business Park
Ripon
HG4 5FG, ,

Digital Converters 5 star review on 16th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Transaction 81069 has not been completed and RETURNED”

“Absolutely terrible. Recieved my sick back to find the picture not running properly the picture was running in frames up and down the screen. They clearly didn't check it before sending it out to me in fact no communication just sent out like that. Not cheap either”

Hello Nasrat, Really sorry to hear there are quality issues with your tape! It's possible that this has slipped through without being picked up in quality control. It's difficult to look into this further as we dispatched your order at the beginning of November and don't hold backups for this long. We have a customer satisfaction guarantee, so would love to get the tape back in to have another go and see if there's anything we can do to amend the quality issues you can see. (which are likely tracking issues from your description). We've left you a voicemail and email, so if you could get back to us regarding this we can get arrange for your tape to be collected and re-transferred for free. All the best, Team DC

“This sad saga started back on the 23rd November when I first placed my order to convert one 10 track audio cassette to CD. My tape arrived with D.C on the 25th. and they started work when I received the tape and C.D back BUT my ten tracks were now just one single track with two of those tracks faulty. After leaving a poor feedback I was quickly assured that if I returned the cassette they would correct the errors and get it back to me in time for Christmas they also requested that I undated my feedback to reflect this which I did. However, despite the promises my cassette fell by the wayside as they dealt with more important Christmas orders but I was told they would look at it again when they returned to work on the 2nd.Janauary ! They knew tis was a special Christmas gift for my Dad and suggested I try to but a CD withy these tracks on it, but the whole point of the transfer was because these tracks have never been released on CD. ! Anyway we agreed enough was enough and I asked them to send back my Tape and they agree to refund my Paypal payment in full The tape has arrived back but true to form NO REUFUND has been issued to-date. Needless to say not impressed with the company or the service and would not recommend. ””

Hi Peter, Sorry to hear you are still disappointed with our service. The refund has been issued however takes 4-7 working days to get back to your account, unfortunately we cannot speed this up. Your audio cassette has some minor distortion on two tracks and we could not fix this by redoing the tape, hopefully the other tracks that had no issues were of some value to you. Christmas is a very busy period for us, so apologies for not managing to get the redo done in time. If you do have any further questions, please let me know. All the best, Sean

“Unfortunately, Digital Converters couldn't get the picture and sound of my VHS videocassette in sync. They tried twice, but even the second batch of finished DVDs were unacceptable. Also, the picture aspect ratio was incorrect (I had to manually adjust this on my TV), and they hadn't topped and tailed the video (it started with colour bars). I only mention these things because the second company that I tried (video2dvdtransfers.co.uk in Aylesbury) managed to get everything right, and even included an index page and a DVD case (not a CD jewel case).”

Digital Converters is rated 4.94 based on 5,835 reviews