Well the booking process was easy enough, and the speed of production of an acknowlegement reiterating what we had booked was impressive stating that we had paid the deposit and that the balance was due in December. That was the Tuesday . On the thursday we received an email that we could not open & download as we were away for the next 3 days. On Sunday AM we came home to a very strongly worded email stating that the balance of our holiday was overdue and that all sort of charges might be incurred if we did not pay up immediately (and some of the details of flights etc were wrong) . A phone call to the customer service line was answered by an automated message and 2 Emails since to customer services asking them to speak to me to explain what was going on have not even been acknowledged. Sorry - we are not impressed - and this was our first booking with the company - unless this is sorted soon it might be our last