destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Perfect, Matt was very helpful”

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Posted 3 years ago

“Thank you so much shawna for your honesty your kind words and your precious time along with explaining everything to me I wish they was a lot more people around like yourself god bless”

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Posted 3 years ago

“Very disappointed with constant - excessive - price increases for our honeymoon due to changes out of our control. Lack of interest in helping with changes until I contacted the hotel directly and they contacted Destination2. After paying almost £4000 more than the original booking I was advised if we wanted to change the dates slightly there would be an additional £2000 charge so it would be cheaper to lose the deposit on the original booking and make a new booking, Poor communication when new booking was made, email received to advise the new booking couldn't be made, eventually spoke to someone about this after several calls and they advised they would speak to the hotel and get back to me. No further communication until 4 days later when another deposit was taken from my account - no communication or confirmation for a further 3 days until I phoned and complained about this. The whole experience has really taken the shine off what should have been a really special honeymoon.”

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Posted 3 years ago

Suzanne we are sorry but when amending a booking, the rates we are obliged to use are not those for entirely new business since these are ofter preferential for promotion to encourage a new customer and we are not permitted. However, when you did book online, and we had also amended the existing booking, this caused a duplication conflict which needed resolving. We are sorry that your expectation was not managed about timescales to address this but are pleased that new dates could be provided in exception to accommodate your budget.

Posted 3 years ago

“Very helpful and efficient staff who were able to find us exactly what we wanted. A special thank you to Kelly.”

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Posted 3 years ago

“I like yo thank John Johnson on handling my holiday booking excellent service certainly recommend”

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Posted 3 years ago

“Just booked a holiday with Matt, very helpful and well educated on all areas of the holiday, answered all our questions, was a pleasure booking with.”

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Posted 3 years ago

“Paid a deposit on 15 March, received an order confirmation stating “on request” and that someone would be in touch within 72 hours to confirm. It’s now 22 March and no confirmation or contact.”

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Posted 3 years ago

Mark the booking is confirmed and our advice states that you will be contacted by a consultant, either by email or by telephone. We actually emailed on 16th but perhaps this has filtered to your junk/spam mail and deleted. We have just resent this so please do check all account areas. We regret that this misunderstanding has caused a poor review.

Posted 3 years ago

“Finn who booked my holiday was pleasant,knowledgeable and gave great customer service.”

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Posted 3 years ago

“Used Destination 2 for the first time and the service from Stephen was far better than 5 stars. Due to all the issues with Thailand Stephen managed to find, arrange and rearrange our booking to fit all of our exacting requirements, to make what we hope will a fantastic holiday. I cannot thank him enough for all the time he put in to meet our exacting requirements. Definitely a member of staff who goes the extra mile.”

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Posted 3 years ago

“Very good customer service good communication with customers very happy”

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Posted 3 years ago

“Spoke to an agent regarding booking a holiday to Dubai but ended up booking online as the price was £118 cheaper online compared to the price quoted by the agent.”

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Posted 3 years ago

“Very nice customer skills. Thanks to Emma helping us as a family booking our holiday. This Is the first time I have booked holiday with destination2. Must admit it was very nice experience.”

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Posted 3 years ago

“John Johnson has been amazing ! Highly recommend booking your holiday with him. He’s helped me dearly by saving the holiday deal I was contemplating with.”

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Posted 3 years ago

“An exceptional holiday booking site so easy to use. All holiday packages are very competitively priced.”

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Posted 3 years ago

“Fantastic service & excellent prices.”

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Posted 3 years ago

“Having tried to book online but being timed out we received a call from Matt - he had seen the request and swiftly dealt with our booking , also sorting some discrepancies that we hadn’t noticed . Excellent customer service !”

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Posted 3 years ago

“Nadine extremely helpful, friendly and efficient”

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Posted 3 years ago

“Very easy to book, there was 1 slight error and I rang them got through straight away and the issue was revolved looking forward to Oct now to relax.”

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Posted 3 years ago

“Quick effetion service from Samantha when booking our holiday, couldn't fault them”

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Posted 3 years ago

“Quick , efficient and helpful. Not to mention competitively priced without compromise.”

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Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews