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destination2.co.uk Reviews

4.8 Rating 3,625 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,625 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service hopeless and still don’t have the correct information to get on the airlines website in order to book particular seats. Spoke to several people and no help at all. When you paid 8k for a holiday you’d expect better!”

Posted 2 years ago

Mr Pegg your email will be addressed in relation to this but we should draw your attention to the auto-reply that you will have received when contacting the customer service team. This does advise that there is a 7 working day timescale for response and we appreciate your understanding that they will investigate your query and reply in due course. Unfortunately, not all staff deal with the administration and therefore may have genuinely been unable to assist which we regret is perceived as not willing to help you.

Posted 2 years ago

“Desination2 will take your money and book you on the cheapest flights they can to maximize their profit margin. Once they have your money their customer service never responds to your queries. My advice is that you are better off going to your local travel agent.”

Posted 2 years ago

Dear Mr Forrest, you appear to have experienced a flight change which can happen and your consultant will contact you about this. It is however denied that we operate in the way you describe. Emails to our customer service team have an auto-reply about timescales for response in order to manage your expectation and they appear to be within that still. If you have emailed your consultant, please be aware that they also may not be on shift to respond as quickly as you expect but you will be contacted.

Posted 2 years ago

“On booking the website displayed a misleading advertisement that and booking for bed and breakfast would be upgraded to half board for free, no dates are specified so it's impossible to see if you will get the free upgrade, but the way it is advertised leads you to assume that it has been applied. Following the completion of the booking I tried 3 times to verify whether the upgrade was applied, using email, and live chat twice. All times I was told someone would get back to me, no one ever did. In the end had to phone through to ask, only to be curtly told that the upgrade is only for certain dates, which still were unspecified, and the upgrade would not be applied. Shocking false advertising and terrible customer services, will not use this company again.”

Posted 2 years ago

Thank you for highlighting this Mr Needham, it is under investigation and for review of your booking. You will be contacted via normal channels and we appreciate your patience.

Posted 2 years ago

“Discusted with the service i booked a holiday and within 5 minutes it had reduced by £700 Upon emailing customer service i was told tough basically and i would have to cancel and lose my deposit of £198 ... worth it as i can re book and still save £500 but wont with this company they are so rubbish at customer service ... i think they are just doing it to keep deposits Hey ho ....Live and Learn ... dont touch this company”

Posted 2 years ago

Dear Ms Morley we do appreciate how frustrating a price reduction can be. Unfortunately, since the website content is provided by multiple suppliers and hotels who may choose to offer promotional prices in order to generate new business, we have no control over when these may appear. The supplier for the arrangements may be different for your original booking and any rebook since several suppliers can offer the same. As you know, the basis for booking here is a request to purchase arrangements if they are available at the price shown, and due to supply and demand, this may not fulfil. But once you have committed and a booking is confirmed, there are associated cancellation fees charged by these suppliers. We do however wish you well in obtaining the best deal to suit you.

Posted 2 years ago

“Went to book a trip to Dubai and it timed out with an error code. Tried again and it went through. When I checked my bank both trips had gone through and the money taken twice. Now I’m told if a cancel one of the bookings I lose all the money for that trip. With all todays cancellation policies. Is this really the case. !!”

Posted 2 years ago

Mr Bibby will arrange that this is looked into for you, however there are immediate order emails sent once a booking is made and these were sent to you for the original and the second one. Unfortunately these bookings may have been with different suppliers who charge for cancelation, but we will investigate.

Posted 2 years ago

“Within 48hrs of booking my January 2023 holiday I received a completely inappropriate very threatening email demanding full payment of the balance.”

Posted 2 years ago

Mr Marsh we are very sorry that you received this automated email about the balance. Your booking was still being administered by the consultant and the automation identified some data that was not yet updated. We will arrange contact and the correct booking paperwork for you.

Posted 2 years ago

“Overall poor service, off hand (John) unhelpful did not check if insurance was required, forgot to book luggage ! Did not advise/ inform of Covid requirements, did not summarise holiday booking.”

Posted 2 years ago

Mr Sexton we are sorry that our service did not meet your expectations on this occasion and thank you for your feedback which will be addressed.

Posted 2 years ago

“Personally, wouldn’t recommend. Yes packages are cheaper but the male customer advisors are very very hostile, arrogant, rude and not bothered at all. They grunt when they speak to you and give one word answers. Simply do not care and do not give the same level of customer care like at travel bag and every other agency. Since I booked. I asked the advisor I booked with - sean batterall for travel requirements- he sent me a link and said do it yourself. I asked travel bag (who I’m not even Booked with ) and she kindly gave me the CORRECT links and summarised all the information for me - which he should have done. I have since asked him another question and he has dissappeared. Won’t be using the company again.”

Posted 2 years ago

Miss Laher we are sorry that this is your perception of our consultants, we are sure it was not intentional and, having regard to not always being on shift to respond straight away, we understand your enquiries were dealt with accordingly. We do recommend that customers check the travel requirements themselves since these can vary -depending upon personal circumstances -and do change which we have no control over. With respect, we would suggest such are checked right up to and including departure for the latest since what is current now, may not be then.

Posted 2 years ago

“Awful, service. Staff need more training as different staff say different information”

Posted 2 years ago

We are disappointed that this review does not convey the facts. The information is different as our terms and conditions state because we handle both telephone bookings and those made online. Yours was an online booking where you take ownership of accepting the booking terms and conditions so will be well aware of the relevant information applicable if you proceed. We regret that you direct this to awful service since you have simply been advised of this politely.

Posted 2 years ago

“Most sites ( like Booking.com and Hotels.com) allow free cancellations/changes for some time after booking. Destination2 does not. Suggest you are absolutely sure of your dates before booking. I will not use again.”

Posted 2 years ago

Dear Mr Rink, we are disappointed with your review. Some of the properties we offer do have free cancellation and we are sorry if this was overlooked or not pertaining to the one you chose. Your booking can be amended but you will be subject to the supplier costs for the new arrangements and this is not unreasonable where the cost is greater. Additionally, our booking terms and conditions which you accepted when booking online mention processes for both amendment and cancellation so you should have been aware before proceeding. However, we will of course assist you in whatever changes you wish.

Posted 2 years ago

“I asked Destination2 after 24hrs to make a minor change to the room I have booked and sadly they have NOT acknowledged that and I do not know why ! I therefore cannot rate the well when they do not acknowledge a customer.”

Posted 2 years ago

We are disappointed by your review Mr Fitzpatrick. It would seem that you emailed to an account which has auto reply stating - 'Please note this mailbox is not manned for customer queries/responses'. The auto reply directs you to the correct address for your query but it is not yet received. Please kindly check your junk/spam for the auto reply. Thereafter we would advise that our customer service response timescale is up to 5 days and we appreciate your understanding that 24 hours is not feasible. Once you have verified our information here we do hope you will reconsider the review rating.

Posted 2 years ago

“Not happy with services”

Posted 2 years ago

Hi Mohammed, We are unsure from the notes in your booking why you are unhappy with the service provided to this point, we can see that our agents have responded promptly, efficiently and actioned your booking as per your requests. We have asked that you revise your review so that we can understand your disappointment.

Posted 2 years ago

“Terrible. I am still awaiting for the confirmation of my deposit.”

Posted 2 years ago

Georgina the paperwork was emailed to the address you provided when booking, it was sent first on Tue 23/11/2021 15:16 and again Mon 29/11/2021 14:45 after additional funds were allocated. Kindly check your junk or spam mail for this. This confirmed your deposit and arrangements. If you cannot locate the emails, please contact our customer service again and they can attach the confirmation when replying to you. Once you have checked and can locate the paperwork we hope you will revise your review. Thank you

Posted 2 years ago

“I had to phone customer service because I had a question about my holiday, the gentleman I spoke was no help at all he just kept repeating himself and told me to go and read the website as I told him I had and still needed help not Happy at all.”

Posted 2 years ago

“Terrible service received. I tried making an amendment to my booking only a few hours later and you are unable to get through to anyone on the phone. I emailed I still have not had a response. I called the sales line and they said it’s 100% cancellation fee if I wanted to cancel and rebook another hotel which is ridiculous as I booked on the information online provided which states cancellation free when booking via trivago which I have screenshots of. My trip was supposed to be in 3 weeks time which is plenty of time to make an amendment. They also do not have a Covid policy so if you cancel Covid related you will not receive any support. DO NOT BOOK VIA DESTINATIONS2”

Posted 2 years ago

Eliza we are sorry that you have to amend your booking and will ensure you are assisted as much as possible. Trivago free cancellation does state that terms and conditions apply.

Posted 2 years ago

“Would never ever use again”

Posted 2 years ago

Mrs Pearce we are sorry to hear this although you do not advise why to enable us to address.

Posted 2 years ago

“Very disappointed using Destination2 so far. I spent ages looking at the website and pleased when I booked my holiday. Only to be disappointed the next day when I was called saying I needed to pay an extra £390 otherwise my holiday would be cancelled. A problem with the system supposedly!”

Posted 2 years ago

Hello Mr Mason, we are sorry about the disappointment. You made the reservation online and have perhaps overlooked our terms and conditions and how online bookings complete. The website is not live so the price is not guaranteed but when confirming it verbally with you at any higher cost, you have the option not to proceed. Unfortunately flight costs can change rapidly and since we have no control over the airlines, we can only pass these on.

Posted 2 years ago

“Been trying to cancel a reservation that was advertised as cancellable, but so far Destination2 are being very slow to respond and claiming I will lose a deposit which was not flagged at the time of booking.”

Posted 2 years ago

Hello Mr Massey, we are sorry that you belive our responses have been slow. Your emails to our customer service department receive auto reply informing you of their response times to manage your expectation. We have replied to each within that timeframe. We do however apologise for the oversight about the deposit loss which has been rectified.

Posted 2 years ago

“Booked a hotel in Mauritius but accidently put in an incorrect date by one day. I wanted to rectify it but simply can not get through to any one @ Destinations2. Extremely poor after sales service. It would be nice if someone can call me on 07951556050 so that I can resolve this matter. If this does not happen, needless to say I will never book anything with this company ever again and would tell all my contact about the service. All I want to do is change the date from 22 December to 23 December 2021 to avoid any extra costs for transfers and hotel accommodation. Devendra Dhorajiwala Booking Number 88730”

Posted 2 years ago

Hello you appear to have only emailed our customer service team on 13 October and would have received their auto reply about timescales of 5 days to respond. We would appreciate that you allow them opportunity to address the email for you and assist in rectifying the mistake,

Posted 2 years ago

“Cannot comment until the holiday is undertaken”

Posted 2 years ago

Hi Miss Zubeida Hameer, Thank you for your review, would you mind revising it based upon the experience you have had so far regarding booking with us and using our website in order to do so. If this experience has not met your expectations, we would like to hear from you via normal channels if only a 1 star review is warranted for some reason. We appreciate that once you have had your holiday you may wish to review differently.

Posted 2 years ago

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destination2.co.uk is rated 4.8 based on 3,625 reviews