Designer Wallpapers Reviews

Name: Designer Wallpapers
Address: 4 Hepscott Road, London
Rating: 4.85

4.9 Rating 3,546 Reviews

96 %

of reviewers recommend Designer Wallpapers

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Phone:

08000434798

Email:

support@designerwallpapers.co.uk

Location:

4 Hepscott Road
London
E9 5HB

Designer Wallpapers 5 star review on 6th March 2026

Janet Cantrill

Designer Wallpapers 5 star review on 11th February 2026

Susan Shaw

Designer Wallpapers 5 star review on 1st February 2026

Heather Gould-Williams

Designer Wallpapers 5 star review on 24th January 2026

Lyn Quattrucci-Field

Designer Wallpapers 5 star review on 3rd December 2025

Jill Brookes

Designer Wallpapers 5 star review on 21st September 2025

Anonymous

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“samples are to small to give any idea of how the wall will look”

Helpful Report

Posted 3 months ago

Hi Martin, Thanks for the feedback, and sorry the A4 samples didn't give you enough to go on. You may not have realised, but alongside the free A4 samples we also offer larger paid samples on most of our papers — typically a full A3 cutting or a metre length — which give a much better sense of scale, pattern repeat and how the design will read on a wall. If you'd like to revisit the design you were considering, drop us an email at support@designerwallpapers.co.uk and we'll happily point you to the larger sample option (and refund the cost against any subsequent order). Best, Paul Designer Wallpapers

Posted 2 months ago

“Kept us updated with wallpaper being available But when you pay a lot of money you expect the packaging to be secure it was sent opened”

Helpful Report

Posted 3 months ago

Thank you for the feedback on our communication. We've looked into this and we think there may be some confusion — our records show the order placed with us was returned to us unopened, so the wallpaper can't have been received in opened packaging from Designer Wallpapers. It's possible the review relates to an order from a different supplier. Could you please email us at support@designerwallpapers.co.uk so we can check the order number together and make sure the right company hears the feedback? Kind regards, Roxanne

Posted 2 months ago

“I’m only writing this review as Designer Wallpapers asked me to! The wallpaper is lovely. The delivery, SHOCKING. Promised next working day delivery, it took nearly four weeks with absolutely no communication or apology.”

Helpful Report

Posted 3 months ago

Hi Georgina, Pleased the wallpaper met expectations, and genuinely sorry the delivery fell short of what we'd promised. Stock our supplier had listed wasn't actually available; we expedited as best we could, but it still took weeks rather than days. That's our responsibility regardless of the supplier issue. One point worth noting for anyone reading: we did email and call several times during the delay and didn't hear back, which is the only reason this couldn't be resolved at the time — we'd have offered a full refund as an option. If you'd still like to discuss it, please get in touch directly. Best, Paul Designer Wallpapers

Posted 3 months ago

“The wallpaper received was beautiful but one roll had a print defect. This was raised to Designer Wallpapers who agreed this was a manufacturing issue and that a new roll would be sent to me, I am yet to received this. I have emailed a couple of times with no response”

Helpful Report

Posted 11 months ago

“Had to chase the order , then when it was delivered £800 of wallpaper just left on our the doorstep on a busy road !”

Helpful Report

Posted 1 year ago

Dear Rachel, I sincerely apologise for the poor delivery experience you had with your wallpaper order. You're absolutely right to be frustrated - leaving £800 worth of product unattended on a doorstep, especially on a busy road, is completely unacceptable. While this order shipped directly from our manufacturer, that doesn't excuse the lack of proper delivery service you received. I take full responsibility for not ensuring you had a better experience from start to finish. I'm immediately looking into what went wrong with both the tracking communication and the delivery process to prevent this from happening again. I'd like to discuss how we can make this right for you. Please send me a private message or email so we can resolve this properly. Thank you for bringing this to my attention, and again, I apologise for falling short of the service standards you rightfully expect. Kind regards, Paul

Posted 1 year ago

“Lovely wallpaper and great quality but delivery was delayed which caused issues with my decorator.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your feedback! We're thrilled you loved the wallpaper and appreciated its quality. We sincerely apologise for the delivery delay and understand how it can impact your decorator schedule. Your experience is important to us, and we're constantly working to improve our services. We hope to assist you again soon! Warm wishes, Team Designer Wallpapers

Posted 1 year ago

“The sample didn’t look like I had imagined it would, but I very much appreciate you sending it. Thank you”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review! We're glad to hear that you appreciated receiving the sample. We always strive to provide samples that accurately represent our designs, and we value your insight. If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out. Warm wishes, Paul

Posted 1 year ago

“I still haven't received my sample.. the reason for 3 starts instead of 1 is that someone from your team did follow up with me last week asking how I'd liked the sample — which was proactive and great service. That said, it's now been a couple weeks and I would really love to have the sample.”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you for your review, and we appreciate your understanding about our follow-up! We're sorry to hear that your sample hasn’t arrived yet, and we completely understand how that can be frustrating. We’re committed to making sure you receive what you need and are here to help. Please reach out to our team so we can investigate this for you and ensure you receive your sample as soon as possible. Your feedback is important to us, and we truly value your patience. Best wishes, Paul

Posted 1 year ago

“We absolutely loved the colour and design of the paper but was disappointed with the fact that the paper if creased it seemed the paint would look like a crack had appeared on the surface.”

Helpful Report

Posted 1 year ago

Hi Edward, Thank you for your feedback! We're thrilled to hear that you loved the colour and design of the Ralph Lauren Ashfield Floral. However, we completely understand your concern regarding the print. The particular design is Surface Printed, which is how they achieve such uniform, deep background colours, but Surface Printing is more fragile than Gravure or Digital. This is one of only 3 designs we sell which is surface printed, so if you want something that is easier to hang, I can point you in the right direction. If you have any further inquiries or need assistance, don’t hesitate to reach out. Best, Paul

Posted 1 year ago

“All started really well but I had to chase up delivery which resulted me in losing my slot with decorators. However no problem in cancelling order and refund”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for sharing your experience. I'm sorry to hear about the delay in your delivery and its impact on your decorators. We always aim for timely shipping, and, unfortunately, Designers Guild was out of stock of this particular item. On a positive note, I'm glad to hear you found our cancellation process straightforward. Your feedback is valuable, and we will work on improving our communication regarding delivery timelines. If you have any further questions or need assistance, please feel free to reach out. Best, Paul

Posted 1 year ago

“i have yet to recive the order i placed a month ago”

Helpful Report

Posted 1 year ago

Hi Lavynia, Thank you for your review. I'm sorry your free samples never arrived in the post. I have reordered them for you, and they will be dispatched first thing tomorrow. If you would like to discuss this further or need assistance, please feel free to reach out to us directly. Best regards, Paul

Posted 1 year ago

“Not an order this time trying to find suitable wallpaper. No help with samples endless email with gentleman then duplicates sent.”

Helpful Report

Posted 1 year ago

“Hello, I ordered 1 roll of expensive wallpaper for a very special decorating product, good price, excellent timely delivery and high quality paper. I did notice that at one edge, towards the internal end of the roll it looked like the pattern had a slight colour run or printing scuff and wondered if it was a seconds. I didn't raise the matter, was able to work with what I had and this would not dissuade me from ordering again.”

Helpful Report

Posted 1 year ago

“Sample didn't show much of the pattern just the grey background so didn't order.”

Helpful Report

Posted 2 years ago

“Delay in getting it xx and then couldn't get one earlier”

Helpful Report

Posted 2 years ago

“I wanted a navy blue wallpaper and want a strong enough navy blue”

Helpful Report

Posted 2 years ago

“Haven’t received my wallpaper yet, so I can’t really write a proper review. The samples came quickly though.”

Helpful Report

Posted 2 years ago

“Unfortunately, I still don’t have my order which was promised for end of July and now won’t be available until end of August. They are trying to source a suitable alternative”

Helpful Report

Posted 3 years ago

“Hello guys, ultimately love the wallpaper and love the design. I respect there’s always a risk involved using wallpaper in a bathroom, but was lead to believe this was suitable for bathrooms. We’ve had it professionally fitted in the bathroom and sad to say after one week it’s breaking at the seams and we’re seeing disruption from my bad choice of wanting to use this particular paper in a bathroom. It’s brand new bathroom with next extractors and all the fittings so it’s a shame we’ve come a little undone over the wallpaper. If you have any suggestions or solutions please reply to my personal email, hope there is a way of rectifying or at least filling in the gaps etc. where it’s moved. Thanks in advance (I am at the pub and cannot attach any images just yet sorry).”

Helpful Report

Posted 3 years ago

“Very much appreciate the samples but they took at least a week to even be shipped let alone delivered. Also, an email I sent has not been responded to which is disappointing.”

Helpful Report

Posted 3 years ago

Designer Wallpapers is rated 4.9 based on 3,546 reviews