Hello Ganga
Thank you for taking the time to share insights of your experience.
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
the team at Dermatica
Hey Stuart,
Thank you for your rating and I am so sorry to hear this.
I have tried to locate an account but I does not appear to be linked to this email.
It can take around 8-12 weeks to start seeing the benefits but if you are having concerns with your treatment we would like to review this.
I would like to ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
We look forward to hearing from you soon.
The team at Dermatica
“Hii, I am very upset with this treatment,because I started last month. I finished my trial 1st cream in a month then ordered 2nd one . I got order after 3 days and missed my 3-4 days for applying cream and got my pigmentation back again. It’s more dark than before, I am worried about my skin and second cream isn’t showing any results. Pigmentation disappears with 1st one but came back again,strong one☹️”
Hello there,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Please be advised that every treatment should be used for at least 8-12 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps. It is likely that the skin can appear darker if it is drier.
It does look like there is an issue processing the second treatment and you should have received an email about this but I have passed this back to the customer care team to help you further with this.
If you need further support please do let me know.
Take care
The team at Dermatica
Hello Felicia,
Thank you so much for leaving a review.
It appears your account is not active, no payments have been made and therefore no further treatments shipped.
I have passed over your details to our wonderful customer care team to reach out and help you along with this and avoid further issues.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello Louise
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
A mild burning is to be expected when first introducing your skin to new active ingredients but if you have concerns we would always like to look into this further.
We look forward to hearing from you soon.
The team at Dermatica
Hello Taniqua,
Thank you so much for your review, it does not sound like your experience has been as expected and we would like to offer you further support with this.
Whilst mild irritation can be expected, we ask all patients to reach out if they are concerned so we can review the treatment and side effects and ensure the reaction is normal and one we expect.
I cannot see an active subscription and therefore I have referred you to the customer care team to reach out and help you further with this.
If you need further help or support in the meantime, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
we are always here to help,
Take care
The team at Dermatica
Hello Beth,
Thank you for your feedback,
All orders are expected to arrive within 1-3 working days, we ask for any orders over 10 working days from the shipment date which have not arrived with the patient to be raised to our customer care team.
You can reach out to help@dermatica.co.uk to get help with this at any time.
We are always here to help
Take care
The team at Dermatica
