“it really wasn't clear that I could only use in 2 salons, which happen to be nowhere near where I live. unfortunately there is no way id have purchased this if id really seen the limited options as to where they could be redeemed
very disappointed.
have emailed customer services since but haven't heard back yet”
Thank you for your review, could you please email
customerservice-consumer@dermalogica.co.uk and I shall look into this as a matter of priority for you what we can do for you.
“I find the online shopping website mot always the easiest to use.
I have built up a large number of Reward points but cannot seem to find a way of using more than, say, 100 at a time from a seclection of products that are not always suitable for me. Claiming rewards needs to be made easier and give the clustomer the choices.
As to the product - it is lovely .. a fine gentle mist that gives a refreshing feel after cleansing and before serum. Can highly recommend this.”
Thank you for your review and feedback.
In regards to the reward points, one item can be redeemed using the reward points per order, the offers change each month you can save your points if you would like to use them in future orders they are available for up to twelve months. Your feedback has been passed on to the digital team.
“I ordered this kit and when I received it, the glass jar was broken and the liquid had leaked over the rest of the products. I called up to explain what had happened and I was sent another kit, the same issue happened, so I called and explained what happened and was told I’d get a full refund, but all I had to do was email in a picture for the warehouse which is what I did. I have since not heard anything back, I have emailed several times for the attention of Alice and called several time with no answer to any of it. Bad experience.”
Thank you for contacting us to offer feedback. This is a very unusual situation but we are pleased to say that your refund was paid in full on 19/08/2022 so should be in your bank shortly.
“This has help save my skin. My skin is usually normal and non problematic. Recently I’ve had a reaction to actives, have been using this cleanser since and it has helped my skin calm down. Using it alongside ultra calming serum and ultra calming water gel.”
“I love this set, I got it as a gift with purchase. All products I already use and purchase repeatedly. Products work so well together, so am delighted to received these small sizes for travel.”
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