Thank you for your review. We are disappointed to learn that the Dermalogica products have caused your skin to become worse and that you are now seeking support from your GP. If you would like some guidance on product usage please contact us via ecomcustomerservice@dermalogica.com and you may also do any returns via the portal on this site.
“Lovely products which really work! Very impressed with the results.
The only criticism would be the fragrance of the skin smoothing cream.. which is unpleasant, but works well.”
Thank you for your review. It's great to hear that you are impressed with the Skin Smoothing Cream, it is one of our Hero products. As we do not formulate with any artificial fragrances, it does have a very distinctive aroma.
“Haven’t been in store, I order online. When I ordered my last purchase I was given the same samples which I was a bit disappointed in. Let you guys know and I’m now waiting for some samples that I haven’t bought or used in the post. Customer service we’re understanding to a point. For future I would prefer not to have the same samples as my purchase.”
Thank you for taking the time to leave your video review. We would like to apologise for this disappointing experience and the inconvenience this has caused. Please be assured this is a matter which will be investigated internally as a priority. We have notified the E.com Team who are expecting either a call or email from you. Please either call them directly on 08009177147 or email them via ecomcustomerservice@dermalogica.com
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