Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,017 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,017 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy your products a lot. The only thing is there’s no free samples when you buy online.”

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Posted 2 months ago

“really nice products, very calming on the skin. little too pricey though so I always use the products a little more sparingly than I probably should use”

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Posted 2 months ago

“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”

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Posted 3 months ago

“I’ve placed an online order for a next day delivery unfortunately the package was delivered to a completely different address (even though I put the correct details) I raised the issue with Dermalogica and telling them that I really need my cream , but they couldn’t do anything until they receive a confirmation from Royal Mail. That all happened last Friday today is Wednesday and I’m just getting an email from them they can send the replacement order or a refund, and not even trying to be nice to the loyal customer and maybe offer to send a new package ( while I’m waiting) ; with the same product or anything nice like that like a compliment gift. I’m very disappointed Dermalogica how you treated me. I’ve been in the retail business myself and this is not how you treat your customers.”

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Posted 3 months ago

“A gift card is what it is? But when you are supposed to get a free gift, which I never got and after speaking t the customer service team several times I was just told that nothing could be done about?”

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Posted 3 months ago

“I order online and normally they send me samples but this time I didn't get any which make me very upset I like to get some samples so I know what shoud I buy next”

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Posted 3 months ago

Thank you for your review I shall pass your feedback onto the relevant department. When ordering please check the offers tab on your account this will show you all the promotions which are currently active.

Posted 3 months ago

“Always had a great experience ordering online for my dermatologica products. I used to order from other companies but they were just not up to my standard!”

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Posted 6 months ago

Thank you for taking the time to share your feedback with us here at Dermalogica.

Posted 6 months ago

“Happy with the order and everything just a little disappointed that my order contained only daily microfoliant as free samples when I had ordered a large container of daily microfoliant and a small travel size . This does not make sense as I clearly didn't need to sample the daily microfoliant as I had bought a full size version! Samples of different products would have been appreciated.”

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Posted 6 months ago

Thank you for your review we appreciate the time you have taken to share your feedback. This will be fed back to the digital team.

Posted 6 months ago

“Terrible customer service. I never received my order of over £200. I’ve emailed and also called multiple times and nothing. Not impressed”

Helpful Report

Posted 6 months ago

Thank you for your review. We would like to support you and look into this further please contact customerservice-consumer@dermalogica.co.uk where a member of the team will start an investigation.

Posted 6 months ago

“There was nothing in the samples!! I have sent an email reporting this but have not had a response!”

Helpful Report

Posted 6 months ago

Thank you for your email. Please email customerservice-consumer@dermalogica.co.uk where we would be more than happy to assist you further.

Posted 6 months ago

“Not in store”

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Posted 7 months ago

“Such quick delivery ! Amazing products :) this has made my skin look and feel super”

Dermalogica 5 star review on 6th May 2023

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Posted 11 months ago

“Simply put shockingly poor, purchased two £15.00 electronic gift cards for Christmas however only received one. Emailed customer service no response. So as it stands I'm very unlikely to deal with such a dishonest, lazy and unprofessional company again. Hopefully someone now will have the common curtesy to respond and resolve the issue of the missing gift carf before I escalate further...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear that you have not received your gift card, we have had these resent to the email address provided with this purchase. Please check you inbox along with your junk or promotions boxes. If you fail to receive the vouchers then you will need to contact the E-com department as displayed on the website ecomcustomerservice@dermalogica.com or call them direct on 08009177147.

Posted 1 year ago

“I have spent over hundred pounds on face creams and had a reaction. My face is red and peeling so not sure which cream has caused it. I have been using Dermalogica for over a year and have always been happy.”

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Posted 1 year ago

Thank you for taking the time leave a review. We are sorry to learn that having used Dermalogica for several years, on this occasion your skin appears to have reacted negatively to an unidentified moisturizer. In order for us to offer further assistance, please could you email us customerservice-consumer@dermalogica.co.uk. If you wish to return your products you will need to do this via the returns portal.

Posted 1 year ago

“Still haven’t received it so can’t really comment! Despite emailing your team twice still nothing. Just want my refund!”

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Posted 1 year ago

We are sorry to hear that you still have not received your item. As requested, a refund has been made back to your payment card. Please allow a 3 - 5 working days for this to reflect in your account.

Posted 1 year ago

“STILL waiting for my delivery so cannot comment on product.”

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Posted 1 year ago

“Still not received”

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Posted 1 year ago

Thank you for your review. If your order fails to arrive, it is advisable to contact ecomcustomerservice@dermalogica.com as displayed on the website. We have made enquiries on your behalf and can see that there has been a delay with the postal company. A replacement will be sent to you via another delivery service. Our apologies for this delay and inconvenience, hopefully your parcel will arrive so that you may continue with your skin care routine.

Posted 1 year ago

“On line- prompt”

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Posted 1 year ago

“Love Dermalogica products and the live chat function on the website. Items always arrive quickly once ordered and I like that the packaging us sustainable (No plastic/bubble wrap etc.) Nice to be a member of the rewards programme too, the sample size products and occasional gifts when you have enough points are nice to receiv.”

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Posted 1 year ago

“So this isn't to do with the product specifically. I actually really love this product. HOWEVER. I have been waiting for a refund since MAY for a bottle of Retinol oil I bought.The bottle had a manufacting issue and the bottom of it came clean off and spilt the oil everywhere on the hotel bed (check image for reference). I have been promised a refund since MAY. I sent in my bank details as asked and yet no refund. No one is getting back to me after numerous emails and at this point I'm clearly just getting ignored. The CS is so poor and embarssing. Do better.”

Helpful Report

Posted 1 year ago

Please accept our apologies for what seems to be a rather long delay in receiving a refund. This matter has been forwarded on to the E-com team who would have dealt with this matter. No response will be made via this site but please could you forward your correspondence to customerservice-consumer@dermalogica.co.uk so that we may respond direct.

Posted 1 year ago

Dermalogica is rated 4.5 based on 1,017 reviews