Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time.
ecomcustomerservice@dermalogica.com
“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”
Hi Vikki,
Thank you for your review. We can see our team reached out to you and processed your return. We would always recommend having a Skin Analysis proformed by a Professional Skin Therapist before making purchases to ensure the products are suitable. This can be done on Live Chat via our website or in person in store. https://www.dermalogica.co.uk/pages/our-dermalogica-stores-uk
Thank you for your review. We would like to assist you further please email customerservice-consumer@dermalogica.co.uk where a member of the team would be more than happy to assist you.
“Overall good. However, the serum from the Brightness Kit was half way up missing half of the product, I think this isn’t fair and I am still waiting for a reply to my email from customer service.
Thank you,
Sara”
Thank you for your review.
We would like to assist you further please email Ecom customer service on ecomcustomerservice@dermalogica.com where a member of the team would be more than happy to assist you.
If you have emailed the above email and you are yet to receive a response please allow up to 5-7 working days for a response as there is a high volume of emails at present.
Thank you for your review. We were disappointed to see the order has arrived to you in this condition, please email ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you.
“I'm afraid these products weren't for me. The moisturiser actually made my face very sore and red. The cleanser was slightly better but it dried out my skin quite noticeably. Not for me. Will not be buying anything again.”
Hi Rita, thank you for your review. We are sorry to hear this product wasn't for you. Please reach out to our professional skin therapists either in person or via live chat directly on our website. they will be able to recommend more suitable products for your skin concerns.
Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time.
ecomcustomerservice@dermalogica.com
Thank you for your review. We were disappointed to read you have not yet received your order please email where a member of the team will be more than happy to assist you further on ecomcustomerservice@dermalogica.com
Hi Kelly, thank you so much for your review. We are sorry to hear you are not completely satisfied with our product. If you need any further assistance, please reach out to one of our professional therapists via our live chat on the Dermalogica website.
https://www.dermalogica.co.uk/
“i have had a reaction to this product confirmed by my doctor and send 2 emails now and no one is responding to my emails really no after sales care and if you do have a reaction you should be able to send your products back as it states within the 30 days ..
dermalogica really isnt a cheap product if it doesnt work and give a reaction .”
We are sorry to read that your experience has been a negative one. Please send your email to customerservice-consumer@dermalogica.co.uk You may return your product by using the returns portal on the website. If you are after 121 skin care advice, we do have online skin therapists available to discuss any concerns with. We hope this information assists.
We are sorry to hear this. Please do check in with a professional skin therapist who can review your skin and offer you advice. Alternatively, you may wish to have an online chat with one of our skin therapists via www.dermalogica.co.uk
“It caused me to start having rashes on my face . I don’t like it. I literally had to stop using it after 3 days . And my skin is trying to recover now . That’s basically money wasted for me”
“On the page I was buying the voucher o it offered a free gift if I spent over £120 and enter a code. So i went to change the voucher from £100 to £120 but that option wasn't possible so went for the £150 voucher but that wouldn't accept the code so went back to the £100 voucher. Was disappointed to be offered something that I couldn't then claim. Otherwise very quick and efficient and liked the way I could set the date for the voucher to be emailed.”
“i Purchased the new firming moisturser and i have been using for well over a week and made no difference to my skin . really was looking forward to using this”
Thank you for your review. We were disappointed to read your review and would like to assist you further please contact customer service direct on customerservice-consumer@dermalogica.co.uk.
“Sadly I am quite disappointed with the product meant to reduce the puffiness in your eyes. Only on week 3 but I have not noticed any improvement in a reduction in the puffiness!!”
Thank you for your feedback, we are sorry that this product has failed to live up to your expecations. We would like to recommend that you visit a professional skin therapist who can assess your eye area and give you additional advice. If the puffiness is due to another factor, for example lymph, then they can recommend some lymph drainage movements to assist. Please see our official website to find your nearest Dermalogica skin therapist.
Thank you for your review, could you please contact customerservice-consumer@dermalogica.co.uk where a member of the team would be more than happy to assist you.
Thank you for taking the time to leave a review. We would love to know more and try to understand why you are not impressed. You may email your feedback to CustomerService-Consumer@dermalogica.co.uk and we shall try to address your concerns directly with you.
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