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Dermalogica Reviews

4.5 Rating 1,018 Reviews

90 %

of reviewers recommend Dermalogica

Company Reviews

Product Reviews

4.5

Based on 1,018 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Nikki Totty-Yates

Dermalogica 5 star review on 4th April 2024

Dermalogica 5 star review on 7th December 2023

Dermalogica 5 star review on 24th September 2023

"Yolande Jaquet"

Dermalogica 5 star review on 6th September 2023

"Karamfila Nikolova"

Dermalogica 5 star review on 6th September 2023

"Karamfila Nikolova"

Dermalogica 5 star review on 6th September 2023

"Karamfila Nikolova"

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve placed an online order for a next day delivery unfortunately the package was delivered to a completely different address (even though I put the correct details) I raised the issue with Dermalogica and telling them that I really need my cream , but they couldn’t do anything until they receive a confirmation from Royal Mail. That all happened last Friday today is Wednesday and I’m just getting an email from them they can send the replacement order or a refund, and not even trying to be nice to the loyal customer and maybe offer to send a new package ( while I’m waiting) ; with the same product or anything nice like that like a compliment gift. I’m very disappointed Dermalogica how you treated me. I’ve been in the retail business myself and this is not how you treat your customers.”

Posted 3 months ago

“A gift card is what it is? But when you are supposed to get a free gift, which I never got and after speaking t the customer service team several times I was just told that nothing could be done about?”

Posted 3 months ago

“Have not received the item, had a text from DPD saying that there is an issue. Since then I have had no information.”

Posted 3 months ago

Thank you for your review. If you require further assistance please contact Ecom customer service on ecomcustomerservice@dermalogica.com

Posted 3 months ago

“Bought online”

Posted 4 months ago

Thank you for your review. If you have any issues with your online purchase please contact ecomcustomerservice@dermalogica.com where a member of the team would be more than happy to assist you.

Posted 3 months ago

“Not impressed. This was listed as a gift, but I was charged £19 for it.”

Posted 4 months ago

Thank you for your review. We would like to assist you further please email our Ecom customer service on ecomcustomerservice@dermalogica.com where a member of the team will be able to assist you further.

Posted 4 months ago

“Purchased after seeing I could have a free gift. No free gift in the end!!! Emailed 3 times to obtain a refund. No refund in the end!!! Completely ignored 3 emails which I sent to customer service. Think customer service is non existent, or very poor indeed!! 😢😢”

Posted 4 months ago

Thank you for your review. We were disappointed to hear you have had this experience please email customerservice-consumer@dermalogica.co.uk so that we can look further into this for you.

Posted 4 months ago

“Ripped off on black Friday deal ,should have waited till cyber Monday.sneaky”

Posted 4 months ago

We are delighted to hear you shopped with us during Black Friday. During this period, we run multiple promotions that can change without notice. Whilst we do appreciate your frustrations, we are unfortunately unable to honor current/future promotions on past orders. I am sorry we are unable to assist you further on this occasion and I will be sure to pass on your feedback regarding the way in which promotions are launched to our online customers.

Posted 4 months ago

“The ordering process and very poor website would put me off ordering again”

Posted 4 months ago

Thank you for your email. Please email ecomcustomerservice@dermalogica.com where a member of the team would be able to assist you.

Posted 4 months ago

“I have chased my order and you haven’t even replied still not received”

Posted 5 months ago

Thank you for your review. We were disappointed to read you have not yet received your order please email ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you.

Posted 5 months ago

“I never received my order .Waited for a week and when tracked the order was holding in a depot. Dermatológica never contacted me about any delays or that they have requested to hold the delivery. Very disappointed after all my order value was above three hundred pounds. Poor customer care service.”

Posted 6 months ago

Thank you for your review and we share your disappointment with the delivery service you experienced. This has been raised with our couriers.

Posted 6 months ago

“I use this product but the sachets are next to useless. They'd be better in a little bottle so it's easy to pour and, hence, easier to apply.”

Posted 6 months ago

Thank you for your review and we both appreciate and understand your comments. Our samples are designed to allow customers to test for skin compatibility, unfortunately they will not give the skin an instant change as skin care is accumulative. Please visit a professional Dermalogica skin therapist who may be able to offer trial or travel sizes for you to try for a longer period of time.

Posted 6 months ago

“Terrible customer service. I never received my order of over £200. I’ve emailed and also called multiple times and nothing. Not impressed”

Posted 6 months ago

Thank you for your review. We would like to support you and look into this further please contact customerservice-consumer@dermalogica.co.uk where a member of the team will start an investigation.

Posted 6 months ago

“There was nothing in the samples!! I have sent an email reporting this but have not had a response!”

Posted 6 months ago

Thank you for your email. Please email customerservice-consumer@dermalogica.co.uk where we would be more than happy to assist you further.

Posted 6 months ago

“No response from customer service”

Posted 8 months ago

We are sorry to hear that you have had a negative experience with our customer service department. Please could you send your enquiry either to the email address on our website which is displayed - ecomcustomerservice @dermalogica.com or to customerservice-consumer@dermalogica.com. All emails are responded to within 3-5 working days.

Posted 8 months ago

“Cannot use this product but its the only sample dermalogica send me. For the amount of money I spend yhe samples should be different with each order.”

Posted 9 months ago

“Im afraid I can't review it because It hasn't arrived. You redirected the parcel and then appear to have cancelled the order. I have e mailed you twice and also sent a Was App with no reply received at all. Usually your service is good?”

Posted 11 months ago

Thank you for your review. We were disappointed to hear about your experience with the delivery of your order and would like to assist you further. I shall pass this on to the ECOM team as a matter of urgency.

Posted 11 months ago

“I did not receive my kit in my parcel. I have contacted customer service on many occasions and they have not responded. It has been over a week I am extremely disappointed in the service. I Will not be purchasing from here again as they have taken taken my money and not given my product or responded to my emails to give me refund”

Posted 1 year ago

We are sorry to hear about this, it is most unusal not to get any response and we apologise for your negative experience. Please do try once again via ecustomerservice@dermalogica.com although the automated reply does advise that emails will be responded within 5 working days, this is often much quicker. Alternatively, call them on 0800 917 7147. Please quote your order number when calling or emailing. We shall advise them of your experience and they can prehaps check your order enquiry against your email address supplied.

Posted 1 year ago

“Hi, I was looking forward to use this product couple of time before flying out next week but unfortunately. So can’t rate the product right now. Sadly I haven’t received my order since last week with tracking number YJ258908625GB.”

Posted 1 year ago

Thank you for your review. We understand that a member of the customer service team has been in contact with you regarding this matter.

Posted 1 year ago

“I was disappointed to see that even though my order (£139) stared it was free delivery, I was charged for delivery.”

Posted 1 year ago

If you are signed up to the Rewards Programme then delivery will be free. If you are a member of this programme and have still been charged delivery, please contact our the E-com Team who can assist you. They may be reached via ecomcustomerservice@dermalogica.com or 08009177147

Posted 1 year ago

“Very disappointed in this product,actually just a powder with very few microbeads in to make this a decent exfoliating product. I sent an email stating that at £65 this was not good therefore would like a refund but had no reply,waste of £65”

Posted 1 year ago

Thank you for your review. Daily Microfoliant is designed to treat a sensitive or sensitised skin so does not have an abrasive scrub texture. It is formulated with rice-based powder and enzymes which are activated when mixed with water. If you are looking for an abrasive exfoliant please discuss this with a skin therapist who can recommend the correct product for your skin. Unfortunately, we are unable to locate your email, requesting a refund, please could you resend this to the address as advertised: ecomcustomerservice@dermalogica.com and return your product via the online portal. The team will be happy to complete the return and refund for you.

Posted 1 year ago

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Dermalogica is rated 4.5 based on 1,018 reviews