“Did not deliver! no problem leaving by door has I had left message saying that or it could have been put thru the letterbox. So have not been able to try. Diana harman”
Thank you for taking the time to leave a review. We are so sorry that you didn't receive your order. Please contact the E-com team using the address/phone number online and this can be looked into. Unfortunately, most companies are at the mercy of the delivery companies and have no independent control but we would like to assist you with this.
“I like the subscription box and the first two boxes were good. This box looked like someone had cobbled together whatever was left in the warehouse. The website also states the subscription boxes will allow customers to try new products and innovations…. Rarely do the boxes contain even samples of the latest products.”
“Ordered this product on line and instructions on packaging referred to leaflet inside.
This was not provided and had to spend valuable time on line chasing questions not answered and eventually a therapist that gave instructions for use but no explanation of why leaflets are not being provided other than company reducing paper usage.
This isn’t good enough when purchasing a product not used before and expensive and will not be buying online from them again. Very disappointed.”
Thank you for your valuable feedback and we appreciate the frustration you experienced in trying to find the answers for using your product. Our online therapists should have been able to provide you with additional information, this is one of the functions of online chat but we are sorry that in this instance it failed to be of assistance to you. Many of our products which carry extra instructions for users do not have individual instructions included in the box or packaging but include a link that should be printed on the box which will direct the customer to online instructions.
Thank you for your review. We are pleased to hear that purchasing online is a great experience. Please also consider visiting a professional skin therapist for a 1:1 consultation or even doing this online with one of our skin therapists.
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