“really nice products, very calming on the skin. little too pricey though so I always use the products a little more sparingly than I probably should use”
“I am so happy using Dermalogica. Their website is easy to navigate, there is help in choosing the right product and I always get my delivery on time! I highly recommend dermalogica not just for their amazing products but also for their amazing service.”
Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time.
ecomcustomerservice@dermalogica.com
“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”
Hi Vikki,
Thank you for your review. We can see our team reached out to you and processed your return. We would always recommend having a Skin Analysis proformed by a Professional Skin Therapist before making purchases to ensure the products are suitable. This can be done on Live Chat via our website or in person in store. https://www.dermalogica.co.uk/pages/our-dermalogica-stores-uk
“Bought this for my 13 yo son, it seems to be working slowly, been using for 1 week so far and there is a marked improvement. Will keep at it and see how it goes”
“I’ve placed an online order for a next day delivery unfortunately the package was delivered to a completely different address (even though I put the correct details)
I raised the issue with Dermalogica and telling them that I really need my cream , but they couldn’t do anything until they receive a confirmation from Royal Mail.
That all happened last Friday today is Wednesday and I’m just getting an email from them they can send the replacement order or a refund, and not even trying to be nice to the loyal customer and maybe offer to send a new package ( while I’m waiting) ; with the same product or anything nice like that like a compliment gift. I’m very disappointed Dermalogica how you treated me. I’ve been in the retail business myself and this is not how you treat your customers.”
Hi there, we are sorry to see your review and hear of the trouble you have been through with your delivery.
Please do reach out to our E-commerce Team (ecomcustomerservice@dermalogica.com) who will be happy to do what they can to rectify this issue for you and would appreciate the feedback on what we can do better next time.
“I used the chat facility to check out a cleansing routine and this was very helpful.
The product arrived very quickly and I am very pleased with the results as it leaves my skin feeling very soft even though you only use a tiny bit. I will definitely continue to use this product.
My only gripe is paying a lot for postage!”
Thank you for your review. We would like to assist you further please contact ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you further.
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