Thanks for taking the time to leave this positive reveiw. Our aim is always to offer great service to our customers so its fantastic to hear that it's working.
“I think your products are excellent quality. I have been buying them at airports mainly. However I wanted to try your dynamic skin recovery Spf50 as I am having issues with my usual sunscreen. I am hoping that I will beable to use it without breaking out in rashes. I had a dreadful time trying to pay for my order which is why I only gave you the acceptable staring. Also is there any chance that I can swap the active clay for a skin smoothing cream?”
Thank you for taking the time to leave a review, it is helpful. We are sorry to hear that you had difficulties making payment for your goods, this is something which we will definitely pass on your to the online team If you wish to return or exchange any of your items you will need to contact the online team who will be happy to assist you. You can reach out to them via ecomcustomerservice@dermalogica.com or call them direct on 08009177147. Many thanks.
“Online shopping. Service reliable and efficient. Delivery quick. Samples very useful. Not sure I’ll ever forgive you for stopping the Tinted Moisturiser range. The new tint just isn’t working for me.”
“Simply put shockingly poor, purchased two £15.00 electronic gift cards for Christmas however only received one. Emailed customer service no response. So as it stands I'm very unlikely to deal with such a dishonest, lazy and unprofessional company again.
Hopefully someone now will have the common curtesy to respond and resolve the issue of the missing gift carf before I escalate further...”
Thank you for taking the time to leave a review. We are sorry to hear that you have not received your gift card, we have had these resent to the email address provided with this purchase. Please check you inbox along with your junk or promotions boxes. If you fail to receive the vouchers then you will need to contact the E-com department as displayed on the website ecomcustomerservice@dermalogica.com or call them direct on 08009177147.
Hi, thank you for your review. Please reach out to our E-commerce team who would appreciate feedback on these and to hear what we can do better next time. ecomcustomerservice@dermalogica.com
“Easy to order. Super fast delivery. Great products, awesome service and support. Love Dermalogica and use its products for many years. My No1 skin products, never fails. Thank you for that”
“Firstly it was a £100 gift card! Not £15?, secondly my daughter never received it and thirdly I have had no communication with customer service! Absolute rubbish and I will be asking for my money back.”
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