“Items I ordered online never arrived. Royal Mail retuned them to Dermalogica, who then shipped them by DPD who then stated they couldn't deliver the items. This was for my wife as Christmas present. I then just received a email saying my order had been refunded, no explanation, no apology, basically rubbish service, I will never buy any goods from Dermalogica again. John Spencer.”
We were disappointed to read your review and would like to assist you further please email customer service on ukcustomerservice-consumer@dermalogica.com where we would be more than happy to assist you further.
We were disappointed to read your review and would like to assist you further please email customer service on ukcustomerservice-consumer@dermalogica.com where we would be more than happy to assist you further.
“Product kit arrived but no voucher - emailed twice no reply. Called and voucher sent but will arrive after Christmas and was a gift. I ordered over 9 days before Christmas. Poor”
“Product brilliant unfortunately delivery company hopeless, why and earth they wanted signed delivery for face cream and would not even leave it in a safe place is ludicrous, new I will order from Amazon slightly more expensive but will save me messing around having to have it re delivered”
“If I could vote 0 stars I would. I ordered a £50 gift card over a week ago and haven’t received it yet.
I’ve emailed twice, tried calling but no answer after being on hold for 40 minutes! Left a message. Still no gift card.
And now I get asked to review my £15 gift card which 1) and haven’t yet received, and 2) it was a £50 gift card!!!
Awful experience!!!!”
We are sorry to hear about your negative experience. The Gift Card would have been sent to the email address you provided. We have arranged for this to be sent again but please check your Spam, Junk or Promotional inbox. If this still doesn't arrive with you please contact the E-Com team on 08009177147.
We are disappointed to read that the Dermalogica products have failed to live up to your expectations. With regards to the moisturiser being too greasy, Intensive Moisture Balance is for an oil dry skin type. Active Moist is for an oily skin type. We recommend that you visit a professional skin therapist who can assess your skin and offer recommendations based upon a consultation and Face Mapping.
“My cosmetologist recommended me to use glycolic cleanser together with daily microfoliant powder to get rid of backne. It worked! But need to use it continuously”
“I have spent over hundred pounds on face creams and had a reaction. My face is red and peeling so not sure which cream has caused it.
I have been using Dermalogica for over a year and have always been happy.”
Thank you for taking the time leave a review. We are sorry to learn that having used Dermalogica for several years, on this occasion your skin appears to have reacted negatively to an unidentified moisturizer. In order for us to offer further assistance, please could you email us customerservice-consumer@dermalogica.co.uk. If you wish to return your products you will need to do this via the returns portal.
We are sorry to hear that you still have not received your item. As requested, a refund has been made back to your payment card. Please allow a 3 - 5 working days for this to reflect in your account.
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