Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 797 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 797 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Customer Service that we received throughout was excellent. We've had Delcor sofas for many years and we needed them recovered. Choosing the material is critical and the help we got resulted in two sofas that we are delighted with. The collection and delivery arrangements went smoothly and the staff were really helpful. In short, first rate service and products from Delcor.”

Helpful Report

Posted 7 years ago

Dear Mrs Bell Thank you for your most positive feedback and award of 5* following the recent delivery of your Delcor recovered sofas. As you say it is by no means easy selecting one fabric from the thousands we have available in the hundreds of pattern books on display so we are happy to help in any way we possibly can to make that final fabric decision a little easier for you. I am thrilled to learn you are more than happy with the finished product and also the 'first rate' service you experienced throughout from all departments, from start to finish. I trust you will enjoy many more years of comfort with your Delcor refurbished sofas and should you require anything further please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“My old settee has come back to life. Staff at Delcor were very helpful at the time of discussing our needs.”

Helpful Report

Posted 7 years ago

Good afternoon Mr & Mrs Fraser Thank you for completing the review and awarding 5* following delivery of your refurbished sofa. It's amazing how a change of upholstery covering can truly transform the look of a sofa and as you say, yours has 'come back to life'. Again I thank you for taking time to provide feedback and I wish you many more years of comfort with your rejuvenated sofa. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Decor provide quality products and service. The best thing about the furniture we purchased was the time and advice given to facilitate flexibility in terms of style, choice of fabrics and adjustment for personal comfort. The advice given was very helpful, nothing was too much trouble. Our two sofas are lovely, and much admired. Thank you.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs How Thank you so very much for your most informative review and award of 5* following delivery of your upholstered sofas. I am delighted you are happy with the finish and quality of your Lofa sofas and that the help and advice offered, helped you in selecting the fabric and style from the hundreds on offer to you. Not an easy task which is why we welcome customers to come back into store as many times as necessary before making those all important final selections. Again I thank you for your feedback and trust you will enjoy many years of comfort on your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“My recently recovered sofas look amazing. I am so pleased with the whole experience from start to finish, all staff so helpful. Many thanks.”

Helpful Report

Posted 7 years ago

Good morning Mrs Fletcher Thank you for your positive feedback and award of 5* based on your recent shopping experience with us. I am delighted to hear your refurbished sofas look amazing, isn't it fabulous how a change of cover can transform and revive the whole look of your sofas? It is also reassuring to learn that you are pleased with the level of Customer Service you experienced from start to finish, provided by my knowledgeable Sales Team .. another boost to staff morale. Again I thank you for your review and trust you will enjoy many more years of comfort on your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Where to begin - from the first phone on a Sunday to Seaton Delaval, the visit to the pop-up in the King's Road, the attention to detail and quality and the final delivery, Delcor have made us happy throughout the process. We love our beautiful sofas, footstool and chair (plus cushions - but not too many of those!). The service is second to none and the fact that the furniture is made in the UK just makes it perfect. Thank you. I am busily thinking of our next purchase.”

Helpful Report

Posted 7 years ago

Good afternoon Mrs Langley Thank you so very much for your fabulous feedback and award of 5* following delivery of your Delcor upholstered sofas, chair and footstool which by the way, look absolutely fantastic in situ, as shown in your photograph. I'm pleased everything worked out well following our telephone conversations and we look forward to welcoming you back in store when you're ready for your next purchase in the not too distant future. Wishing you well and trust you will enjoy much comfort relaxing on your new furniture. Kind regards Rick Petini Managing Director Delcor Limited P.S. I hope the wedding went well.

Posted 7 years ago

“Prompt and courteous in all aspects. They delivered exactly what they said they would. I was kept up to date throughout the whole process of reupholstering a very much loved old Delcor chair. Heather Montgomery”

Helpful Report

Posted 7 years ago

Dear Mrs Montgomery Thank you so very much for your most informative review and award of 5* following delivery of your reupholstered Slouch chair. I am delighted to learn of your satisfaction with the finished product and the level of customer service you experienced with us from start to finish. I thank you again for taking time to share your experience and I wish you many more years of comfort with your rejuvenated 'family favourite' Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“exelent care from beginning right to delivery.the quality of my chair is worth every pound spent.love it.”

Helpful Report

Posted 7 years ago

“We were given all the help and advice we needed from your sales team in a relaxed environment and kept well informed as to the progress of the manufacture of the sofa and the time of delivery. We were even phoned as the delivery was en route. We are delighted with the workmanship and the quality of the sofa which has enhanced our living room. The standard far surpasses sofas we had seen elsewhere. At every point Delcor staff have been excellent -please pass on our thanks.”

Helpful Report

Posted 7 years ago

Good morning Mr & Mrs Farrar Thank you so much for taking time to complete the review and award 5* following delivery of your upholstered sofa. I am not an advocate of the hard sell approach, preferring Customers to feel comfortable and relaxed when making those all important decisions such as model of furniture, fabrics and interiors. We invite our Customers to take their time and come back to us as many times as they need, prior to making their final choices. I am thrilled to learn of your delight with the quality and workmanship of your sofa and I am most grateful to you for sharing your appreciation of the level of Customer Service you experienced throughout. Thank you again for your most informative review and should you have any further requirements, please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Excellent service and love the sofas.....”

Helpful Report

Posted 7 years ago

Good afternoon Mr Burditt Thank you so much for your review and award of 5* following delivery of your two sofas, one of which is pictured in situ in your home. I am delighted to learn you experienced excellent service from us and should you have any queries whatsoever please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“I purchased 2 loaf sofas almost 20 years ago and having not found any other sofa to match the quality had them fully refurbished. Sales support from Julie was excellent throughout and all aspects of collection and delivery exactly as you would hope it would be. The sofas look fantastic!”

Helpful Report

Posted 7 years ago

Dear Mrs Harris Thank you so much for taking time to complete this review and your award of 5* following deliver of your Delcor reupholstered sofas. I am delighted to learn your rejuvenated sofas are as you expected and that they look as fantastic in you home now, as they did almost 20 years earlier. I am pleased to learn you were happy with the level of customer service you experienced from start to finish and I am sure Julie will be more than thrilled to discover she has a personal mention. I trust you will enjoy another 20 years with your reupholstered furniture and should you have any further requirements, please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Pleased with quality of sofa. Looks like it will last a lifetime. Good service from start to finish, and pleasant delivery men.”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you for your informative review and award of 5* following delivery of your Delcor upholstered sofa. I am delighted we have managed to fulfil your order to your expectations and I am sure your sofa will last you many many years to come. Thank you again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Excellent service from helping with the choice of our sofas and fabric, delivery and completion on site. We were given all relevant information when we made our purchase and kept up to date on progress. The sofas are well made and attention has been to the finer details such as the fabric checks being aligned and centred. Most importantly the sofas are very comfortable.”

Helpful Report

Posted 7 years ago

Dear Ms Jones Thank you so much for your fantastic review covering all areas of your experience with us from selecting your model and fabric right through to the finished product delivered into your home. I trust you will enjoy many many years of comfort on your Delcor bespoke sofas and please do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“I recently purchased a sofa, two chairs and footstool from the Stamford shop and the quality of the items and workmanship is outstanding. I am extremely pleased with my purchase. Both Kathleen and Andrea at the Stamford shop were extremely helpful, gave good advice and assisted me in making fabric choices. Both of them were very patient with me when I changed my mind several times, nothing was too much trouble for them. I would certainly recommend Delcor, as the quality and service is superb.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Furness Thank you so much for your glowing review, I am sure Kathleen and Andrea at Stamford will be delighted to learn they both have personal mentions. It is always most uplifting to have it confirmed time and time again that I have a fantastic team around me, as well as an equally fantastic product of course. Again I thank you for your fabulously informative review and should you have any further requirements please do not hesitate to come straight to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Very helpful staff in shop. Delivery arrangements were again helpful and delivery on time. The sofa is fantastic! Well made, comfortable, great design and good quality frame fabric. My biggest problem now is staying awake when I sit on it! Thank you”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you so much for your most informative review and award of 5* following delivery of your upholstered corner sofa. I think it is safe to say you are pleased with your recent purchase and that we have managed to fulfil your expectations with regards to product design and quality. I wish you many more comfortable 'sleeps' and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We had our Olivia sofa refurbished and from the initial enquiry to the final product, the whole process was very smooth and efficient. Fabric samples were forwarded to us and we made our choice. We were concerned that since we purchased the original sofa some years ago, alterations to our home meant they might not get the sofa out. The two lovely men that collected it took it apart to get it out and took great care when getting the new one in. The new sofa looks fantastic and is so very comfortable, I can't believe you don't make it any more.”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you so much for your most informative review covering all aspects of your latest recover experience with us. I am delighted to learn we managed to tick all the right boxes in all the right places and that your refurbished sofa looks fantastic in your home and that it is still as comfortable as it ever was. Each and every one of the many sofas and chairs ever designed and manufactured by Delcor, whilst they may not be on floor display, are still available to any Customer requiring a bespoke upholstered sofa or chair in their home. We still have all of the original templates .. just in case.. Again I thank you for your glowing review and I wish you many more years of comfort on your Delcor upholstered Olivia sofa. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Throughout my lounge/dining room refurbishment project, Delcor's friendly and expert advice and suggestions have been invaluable: your Seaton Delaval showroom is a fabulous place to spend time developing ideas. I am delighted with the final outcome. Any frustrations due to delivery being a little later than expected were totally wiped out by my excitement once the delivery date was agreed. My expectations were fulfilled and I know I will derive much pleasure from the furniture for many years to come. Thank you Delcor.”

Helpful Report

Posted 7 years ago

Dear Mrs McDonald Thank you so much for your glowing review and award of 5*. I am thrilled to learn that you are delighted with the refurbishment of your sofas and chair and that we have managed to fulfil your expectations despite the planned delivery being a little later than anticipated. I trust you will enjoy many more years of comfort with your Delcor upholstered furniture and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Beautiful and comfortable sofa. Wonderful staff. Helpful advice. Prompt responses. Flexible delivery.”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you very kindly for your informative feedback and award of 5* following delivery of your Delcor upholstered furniture. I wish you many years of comfort do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“First class service from start to finish.. .. fabulously comfortable, quality product. Unlimited choice of beautiful fabrics to choose from and helpful knowledgeable staff on hand when required .. .. delivery as scheduled and my beautiful sofas positioned in my home without a hitch .. .. these guys know what they're doing. If it's quality you're looking for, DELCOR all the way.”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your fabulous most informative and positive feedback following delivery of your Delcor upholstered furniture. I think it's safe to say you are one very happy Delcor Customer and your review reinforces the facts that not only do we make beautiful, quality hand crafted furniture but I also have a fabulous team of knowledgeable staff supporting me, from the showroom staff right through to the delivery guys. Again I thank you for your most flattering review and should you have any further requirements please do not hesitate to come back to us. Most kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Helpful staff and delivered as promised. A little confusion during the process but sorted out eventually. Thanks”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you for your feedback and award of 4* following delivery of your Delcor upholstered sofa. I looked into your comment regarding 'a little confusion' and I now understand the address and contact numbers supplied to us were for a second property and this resulted in a few niggles regarding samples sent to you for approval, at the address supplied to us. Despite these unfortunate misunderstandings I am delighted to learn that we managed to deliver to you within the promised time. I trust you will enjoy many years of comfort with your Delcor upholstered sofa and should you have any further requirements, please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Second time we have purchased from Delcor and can honestly say both the product and Customer Service from beginning to end was absolutely terrific. Love our bliss chair. Love”

Helpful Report

Posted 8 years ago

Dear Mr Malta Thank you for coming back to us to purchase your Delcor chair. I am delighted to hear you absolutely love your upholstered Bliss Chair and that the level of service you experienced from stepping into the store at Kings Road to delivery of the Chair into your home was of a 'terrific' standard. Thank you also for your very informative review and award of 5*. Should you require anything further please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

Delcor is rated 5.0 based on 797 reviews