Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 797 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 797 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with our sofas and foot stool and the delivery guys were very efficient. Would recommend.”

Helpful Report

Posted 7 years ago

Hi Thank you for taking the time to leave us a 5 star review! I'm so glad that you are pleased with your purchase and I will ensure that your praise is passed onto the delivery drivers concerned. Best wishes Rick Petini Managing Director

Posted 7 years ago

“Great advice from Julie in the showroom. Care taken by the delivery men this morning in the pouring rain. Carpets covered so no mess. But most of all a really comfortable well made sofa and chair, and made by a local company . Thanks once again Delcor.”

Helpful Report

Posted 7 years ago

Hi Mrs Marshall We are very proud of our products and the service we provide from the point of placing the order right through to delivery. I'm delighted that we earned a 5 star rating from you and wish you many years of comfort with your new furniture! Very best wishes Rick Petini Managing Director

Posted 7 years ago

“Our two Ridley sofas and one chair are perfect, they were ready earlier than we anticipated and still had to decorate the lounge, but Delcor did not pressurise us for a delivery date and rang us the week before our chosen date to ensure we were ready. The delivery guys were on time and speedy and efficient. We would recommend Delcor to all our friends.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Ramsay Thank you so much for leaving us such a lovely review. I am so glad to hear that you are happy with your sofas, chair and of course the service you received. We strive to ensure a customers journey from start to finish is a good one and recommendations from our valued customers is always well received! Many thanks & best wishes Rick Petini Managing Director

Posted 7 years ago

“Staff were friendly, knowledgeable and very helpful.”

Helpful Report

Posted 7 years ago

Hi I am delighted to hear that you received such good service from my showroom staff. Your praise will be passed onto all concerned! Best wishes Rick Petini Managing Director

Posted 7 years ago

“Professional, prompt and friendly service. Very pleased with our recent purchase.”

Helpful Report

Posted 7 years ago

Hi Thank you for taking the time to leave us a 5 star review. I am so pleased you were happy with the service you received. We pride ourselves on giving the best service and the very best products! Best wishes Rick Petini Managing Director

Posted 7 years ago

“Great service in shop, no hard sell and fantastic quality of products. So pleased in fact we've also purchased a sofa and another chair to be delivered shortly!”

Helpful Report

Posted 7 years ago

Hi Thank you for leaving us such a great review. I hope that you are equally as delighted with your next purchase! Very best wishes Rick Petini Managing Director

Posted 7 years ago

“great sofa”

Helpful Report

Posted 7 years ago

“Delcor was recommended to me by a friend who ordered their leather sofa from them 15 years ago. Their sofa still looks new and is going strong so I went along to the Chelsea branch and was served by Colin who was an absolute ambassador for the company and knew his stuff. When it arrived I had a couple of minor issues with my order and within days. received a call from the owner, something I did not expect but it just goes to show just how serious Delcor are about customer care and their products. Without even needing to ask for the situation to be rectified they offered to sort it and went above and beyond without a single thought. I would def recommend Delcor who offer great service and quality. Mr C Blackburn - Surrey”

Helpful Report

Posted 7 years ago

Hi Mr Blackburn It was a pleasure to speak to you and to iron out the issues you initially encountered. Our ethos is to always to sort any problems that arise quickly and efficiently. I am so pleased you are now happy with the product and the service provided. Best wishes Rick Petini Managing Director

Posted 7 years ago

“I was recommended to Delcor by a friend who said their service was amazing and their sofas of the highest quality. I made a very tortuous decision (being completely decisioned-out after a house refurb/build) and have arrived at a point which exactly meets my needs. The Delcor team really did bend over backwards to help me - I really believe Delcor want their customers to be happy and will do whatever they can to achieve this, regardless of how indecisive and confused their customer may be!”

Helpful Report

Posted 7 years ago

Hi Ms Baker It was lovely to meet you in person and a pleasure to assist in your furniture requirements. I am delighted that you are happy with your purchase. Best wishes Rick Petini Managing Director

Posted 7 years ago

“Delighted with our new sofas . Delivery and deliverers were excellent. Will recommend service and furniture highly.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Platt Thank you for leaving us a lovely 5 star review. I am delighted to hear that you are pleased with our product & our service. If we can be of any assistance in the future, please do get in touch. Best wishes Rick Petini Managing Director

Posted 7 years ago

“This is our second suite from Delcor and we regret not going back to them after the first sofa. If we had been aware of their recover service we would definitely have done so. The service is excellent and the design advice much appreciated. Also the delivery people were very efficient and would have moved our old sofa if we had required their assistance which we will remember for the future.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Lawson Many thanks for taking the time to leave us such a lovely review. Our recover service is very popular so hopefully we will see you again in the future! Your kind comments will be passed onto all staff concerned. Best wishes Rick Petini Managing Director

Posted 7 years ago

“The re-upholstered sofa came back looking like new - very happy with it.”

Helpful Report

Posted 7 years ago

Hi Mrs Beesley Thank you for providing us with a review of your purchase. I am thrilled to hear that you are so happy with the end result! Best wishes Rick Petini Managing Director

Posted 7 years ago

“Great customer service and excellent quality furniture. Fully recommend.”

Helpful Report

Posted 7 years ago

Hi Thank you for taking the time to leave us such a good review. I am delighted to hear you are so happy with your purchase and I hope you enjoy it for many years to come. Best Wishes Rick Petini Managing Director

Posted 7 years ago

“Great showroom with lots to see and knowledgeable staff who could advise on best options. Delivery when promised. Fantastic build quality. Still look as good as new 2 and a half years after we received them.”

Helpful Report

Posted 7 years ago

Hi Thank you very much for your 5 star review. We pride ourselves on our first class quality and in providing the best possible customer care. It is fantastic to hear that you were (and continue to be) so pleased with your purchase! Kindest regards Rick Petini Managing Director

Posted 7 years ago

“From the moment we set foot in the Delcor showroom, we knew we had chosen well. We found the staff very attentive and full of very useful advice listening to our needs, likes and dislikes very carefully, and helping us in our choice of fabrics. Absolutely nothing was a trouble, down to ordering a last minute, extra cushion to delaying delivery until our decor was complete. Delivery men were very friendly and efficient. All in all the whole process ( which we had found daunting and scary from the start) turned out to be a pleasure. We are thrilled with our new suite of furniture. Thank you Rick and Team.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Lazzari. Thank you so much for taking the time to leave us such a great review. I am delighted that we excelled in all areas of your Delcor experience. This is obviously our ultimate goal and it is fantastic to hear! Your praise will be happily passed on to all staff concerned. Please do get in touch if there is anything else we can help you with. Very best wishes Rick Petini Managing Director

Posted 7 years ago

“The helpfulness and patience of the staff was brilliant. The furniture manufacture is excellent and the precision of the matching fabrics and the upholstery in general is perfect.”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for taking the time to leave us such a great review. Fabric matching is indeed quite an art and I have some excellent staff who have perfected this talent over many years of being with Delcor. I am delighted you are so pleased with the end result! Kindest regards Rick Petini Managing Director

Posted 7 years ago

“This review relates to the re-upholstering of a small Designer sofa that we bought many years ago (itself an indication of the long-term reliability of Delcor products). Chris couldn't have been more helpful with initial suggestions on fabric choice and other details and once we had made decisions on those, the rest of the process went very smoothly, to and including re-delivery on schedule before Christmas.”

Helpful Report

Posted 7 years ago

Hi Mr Goodman I am so pleased to hear that your experience with Delcor has been a good one. As you rightly state in your review, our products are indeed built to last! Please be assured that your compliments will be passed onto Chris. Wishing you all the very best Rick Petini Managing Director

Posted 7 years ago

“From our first visit I found Delcor very efficient. All of my decisions were checked and confirmed to ensure I got exactly what was ordered. On the day of delivery the delivery men were professional, friendly and helpful. I am very happy with my sofa.”

Helpful Report

Posted 7 years ago

Hi Ms Wallace Thank you very much for your 5* review. I'm delighted to hear that everything went according to plan with your order and that your experience with Delcor was a good one ~ from start to finish. Your praise will indeed be forwarded on to all departments concerned. Best wishes Rick Petini Managing Director

Posted 7 years ago

“We ordered a new bed from Delcor for our master bedroom. The choice of material was fantastic and meant we were able to bespoke the design to fit with our decor. The customer service was first rate. The team were professional, friendly and able to give advice and guidance on what would work best for our needs. The bed came within the specified timeframe and was delivered with the upmost care into our home. I would definitely recommend Delcor to anyone wanting a bespoke item for their home. The quality of the product is outstanding and worth every penny!”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Clewes Thank you for taking the time to leave such a great review. Its a lovely boost when we receive confirmation that we are providing our customers with a first rate service. We pride ourselves on quality and we are thrilled that you are so happy with your purchase. Kindest regards Rick Petini Managing Director

Posted 7 years ago

“I am delighted with my two sofas. From start to finish the service I received from delcor was excellent, and was topped off with efficient and capable delivery men. I have already recommended you to several friends who have admired my new look living room.”

Helpful Report

Posted 7 years ago

Hello Mrs Shama Thank you very much for your lovely review and for recommending us to your friends! We are delighted that your experience was such a good one! Best wishes Rick Petini Managing Director

Posted 7 years ago

Delcor is rated 5.0 based on 797 reviews