Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 797 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 797 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much to Julie and all the team at DELCOR Newcastle for superb service, customer care and fantastic product range. We are so grateful for the time Julie spent with us when we visited the store, her knowledge on all the fabrics and leathers, the DELCOR range of sofas and her expert advice meant we have sofas that fit our room, colour and size beautifully ! The pre and post customer service has been nothing but outstanding and we would not hesitate in recommending your company. Thankyou, from delighted customers.”

Helpful Report

Posted 6 years ago

Hi Mrs Robinson Thank you so much for taking the time to leave us such a fantastic review! Your comments are extremely valued and its so pleasing to know that we are meeting our customers needs on every level. Julie will be thrilled to receive such glowing praise! Many thanks & best wishes Rick Petini Managing Director

Posted 6 years ago

“Excellent service Extremely pleased with sofa”

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Posted 6 years ago

Hi I am so pleased you are happy with your purchase and with the service you received. Wishing you many years of comfort! Best wishes Rick Petini Managing Director

Posted 6 years ago

“Efficient and friendly service. The sofas now have a new lease of life following their refurbishment.”

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Posted 6 years ago

Hi Thank you for reviewing your recent re-upholstery purchase with us. Refurbishment is a perfect & cost effective way to retain the same sofa style & shape but with a brand new "look" with our huge range of fabrics & leathers. Thank you for the 5 stars and for being a valued returning customer! Best wishes Rick Petini Managing Director

Posted 6 years ago

“Delighted with my upholstered sofas. Everyone I dealt with was most helpful and a pleasure to deal with. Customer service is excellent.”

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Posted 6 years ago

Hi Mrs Partridge Thank you for the lovely review and the 5 star rating! Customer service is one of our top priorities and I am so pleased that we met your expectations. Very best wishes Rick Petini Managing Director

Posted 6 years ago

“We are very happy with our sofas they look beautiful in our room of silver & grey. The quality of the sofas are first class which I’m sure will last us a life time. They are so comfortable much easier for me to rise from and also put my feet up and relax.”

Delcor 5 star review on 27th February 2019

Helpful Report

Posted 6 years ago

Hi Mr & Mrs Sime Thank you for the great review and also supplying some photos of your furniture in situ. They certainly look luxurious in your home and I am delighted that they meet your expectations in both quality and comfort. Very best wishes Rick Petini Managing Director

Posted 6 years ago

“Fantastic so helpful professional and brilliant value for money for such high end product. Overwhelmed with the furniture we ordered from start to finish so helpful and creative understood what we required and succeeded our expectations”

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Posted 6 years ago

Hi Mr & Mrs Collins I could not ask any more from a review! To hear we succeeded your expectations and "ticked all of the boxes" is an absolute joy to hear. Thank you so much for taking the time to touch on your Delcor experience. Kindest regards Rick Petini Managing Director

Posted 6 years ago

“having had a good experience the first time, I have to say I found the service slightly snooty this time. The staff were not particularly helpful and frankly looked down their noses at me (even though we had ordered from Delcor before). Sofa is good and I am happy about that. But not sure whether I would rush back in the way I did before. I will definitely look around this time.”

Helpful Report

Posted 6 years ago

Hi Following on from our telephone conversation I wish to reiterate my sincere apologies for how you felt you were treated when placing your order with us. I was extremely disappointed to read your comments and very surprised to say the least. I am however so pleased that you love your sofa and will continue to recommend us to your friends. As per our conversation this morning I am so delighted that you intend to remain a customer of ours ~ and a very valued one at that! Very best wishes Rick Petini Managing Director

Posted 6 years ago

“Very good quality abs style. Staff and service excellent.”

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Posted 6 years ago

Hi Thank you so much for the 5 star review. We do take great pride in our quality & service and I am so pleased that we delivered both! Very best wishes Rick Petini Managing Director

Posted 6 years ago

“I found everyone I dealt with in the showroom on the King’s Road, London, very helpful. On balance I am very pleased with the sofas, although I do not think that the seat cushions bounce back as well as I would have hoped. I would definitely recommend a deeper seat than the standard which is what I have - once the cushions are in place there doesn’t seem to be much room left!”

Helpful Report

Posted 6 years ago

Hi I have tried contacting you regarding your recent review and to thank you for the 4 star rating. This is a good rating but not quite good enough therefore I wanted to speak to you to resolve the issues that you feel are not quite right and don’t quite suit your requirements. I want all customers to be 100% happy with their purchases and I will telephone you again today to discuss the situation. Trust me, we will sort this matter to your full satisfaction - I will not be happy until you are! Very best wishes Rick Petini Managing Director

Posted 6 years ago

“My wife and I would never buy sofas anywhere else. We just wish they were closer to us.”

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Posted 6 years ago

Hi Mr Le Brocq Thank you so much for not only being such a loyal and valued customer but also for supplying a photograph of your furniture in situ - which looks really lovely. Here's hoping that in the future we have an outlet a little closer to you! Best wishes Rick Petini Managing Director

Posted 6 years ago

“We purchased the 2 sofas (Lofa Sofas) from the (now closed) Glasgow showroom in 1994 or 1995. After almost 25 years it was time to renovate them and we made the trip especially to the Seaton Delaval site to choose fabrics. So many to choose from! After selecting, Delocor turned up to take away the sofas for recovering and carcase servicing, and gave us a replacement loaner to use in the meantime. The refurbished sofas came back a few weeks later and are now once again restored to their magnificent glory. Delcor really is the King of Quality Furniture and the newly refurbished sofas will no doubt last another quarter of a century. So happy with the service.”

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Posted 6 years ago

Hi Mr & Mrs Gamble Thank you so much for leaving us such a glowing review. We do strive to be the "king of quality" and it is so satisfying to hear that you feel we are worthy of that title. Your review says it all and the comments are music to my ears. Thank you so much and here's to your next 25 years of comfort! Rick Petini Managing Director

Posted 6 years ago

“Would highly recommend Delcor.Everthing from start to receiving our sofa was top class.Julie the manager was so helpful and came to my rescue when I was getting frustrated when I could not find the fabric that I was looking for and suggested that they order extra large samples so that I could put them on my old sofa and live with them for a few days to check the colour etc in different lights throughout the day.Had she not suggested this I might not have gone ahead.Our sofa arrived before the due date and is beautiful.Thanks to all the staff all are so helpful and do not put pressure on you to place an order.”

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Posted 6 years ago

Hi Mr & Mrs Ford What a lovely review! Many thanks for taking the time to tell us about your experience with Delcor. These added little bits of service do make all the difference and we certainly want every customer to be 100% sure before they make their final decision. Your kind words have been passed onto Julie in our showroom. Thank you for the 5 stars - it is very much appreciated! Best wishes Rick Petini Managing Director

Posted 6 years ago

“Beautiful product, carefully made, and really helpful sales and delivery service.”

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Posted 6 years ago

Hi Mrs Caulkin Many thanks for taking the time to review your purchase. We are grateful for all feedback as this ensures that we are still delivering the best possible product & service to our valued customers! Thanks for the 5 stars! Best wishes Rick Petini Managing Director

Posted 6 years ago

“Purchased new bed and accessories, shop staff were very friendly and informative, offering advise when required. Delivery excellent called when on way and even moved delivery slot around as carpet fitters still there. Assembled the bed etc in no time, really clean taking shoes off etc when going upstairs”

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Posted 6 years ago

Hi Mrs Justice Thank you very much for the 5 star review. We do try to accommodate our customers in any way we can and I am thrilled to hear we did just that on the day of your delivery. It is important in any business to achieve "full marks" on every level of service and I am delighted that you enjoyed your Delcor experience. Many thanks & best wishes Rick Petini Managing Director

Posted 6 years ago

“Excellent choice of furniture and fabrics, outstandingly helpful, able to accommodate specific modifications and adjustments. Beautiful showroom; nothing was too much trouble, thus making the purchase very enjoyable.”

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Posted 6 years ago

Hi Many thanks for the lovely review and the "top marks" 5 stars! We are so pleased that you loved our showroom at Seaton Delaval and also that we met all of your requirements during your Delcor journey. Your kind words will be forwarded onto the staff concerned and we do hope to see you again in the future! Best wishes Rick Petini Managing Director

Posted 6 years ago

“From start to finish ordering furniture was a very pleasant experience. Staff most helpful and friendly offering good advice. Furniture delivered all protected and unpacked and placed in the room it was ordered for. Settee, chair, foot stool and cushions all perfect in the fabrics we chose. Manufactured to a really high standard. We love our new furniture. Thank you Delcor.”

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Posted 6 years ago

Hi Thank you for taking the time to leave us such a fantastic review! My aim is always for every customer to walk away "over the moon" with their purchase and also with the service they received. It is always a joy to hear back from satisfied customers and to have some feedback that we are doing everything possible to continue to warrant 5 star reviews. Many thanks & very best wishes Rick Petini Managing Director

Posted 6 years ago

“Top class services from start to finish, I would certainly recommend Delcor to anyone looking for a quality product, I have had many top brand sofas etc and Delcor are certainly the best I’ve had to date, look forward to my next purchase, the staff carnt do enough for you , thank you mr &mrs Common”

Delcor 5 star review on 7th February 2019

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Posted 6 years ago

Hi Mr & Mrs Common Thank you so much for the fabulous review. We really appreciate your comments and also recommending us to family and friends. The photo you have supplied is stunning and a lovely combination of fabrics. It looks as though it had been made for one of our photoshoots! Thanks again and we too look forward to seeing you again in the future! Best wishes Rick Petini Managing Director

Posted 6 years ago

“I went in to look to see if they could provide me with a sofa and chairs for my Home from the minute I walked in I felt like a paying customer before I’d even decided whether to buy anything Fabric advice and tips on what worked best were plentiful helping me make choices with no rush or push from the moment I placed my order it was such a fabulous process and the end result is gorgeous comfortable and stylish It was delivered with ease and style to my home nothing being too much trouble I enjoy beautiful things and I love good service I cannot recommend them enough and by the way I am pretty fussy Thank you”

Helpful Report

Posted 6 years ago

Hi Mrs Coleman What a fabulous review - thank you so much for taking the time to touch on the various steps of your Delcor experience. Customer service is top priority to us and I have some excellent sales staff who deliver just that. We insist upon this at Delcor as it is just as important as the perfection of the final finished piece. I am so pleased you are happy with the overall service and of course the end product. Thanks for the 5 stars! Best wishes Rick Petini Managing Director

Posted 6 years ago

“I have the extra large Capri sofa and I am delighted with it. It has just the classic contemporary look I was searching for and is also a practical sofa. We use it every day. I took a long time to decide and visited three of Delcor’s showrooms on my travels to see family and friends! Everyone was very friendly and helpful. My parents had recommended Delcor to me but I had also shopped around. Delcor stood out a mile for it’s combination of style, quality and price. I’m very happy to pass on the recommendation.”

Delcor 5 star review on 26th November 2018

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Posted 6 years ago

Hi Ms Currie Your lovely review was a joy to read. We don't do any hard selling at Delcor - each customer needs to be 100% happy with their purchase and the best way to achieve that is to be guided slowly through the process by our sales staff. I am so glad that we "stand out a mile" and I have to agree with you - I am very proud of Delcor and what we offer. Thank you so much for the 5 stars! Best wishes Rick Petini Managing Director

Posted 6 years ago

“Professional and very friendly staff. Nothing was too much trouble. Really pleased with our furniture, would recommend them to everyone. Sandra Wall”

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Posted 6 years ago

Hi Mr & Mrs Wall Thank you for the 5 star review and also a huge thank you for recommending us to your family & friends. We want every single customer to be delighted with their purchase and I am so pleased we met your expectations! Best wishes Rick Petini Managing Director

Posted 6 years ago

Delcor is rated 5.0 based on 797 reviews