DecorativeGardens.co.uk Reviews

Name: DecorativeGardens.co.uk
Address: Decorative Gardens Ltd RoseneathLow StreetHaxey, Doncaster
Rating: 4.82

4.8 Rating 539 Reviews

97 %

of reviewers recommend DecorativeGardens.co.uk

4.8

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0114 437 2145

Location:

Decorative Gardens Ltd RoseneathLow StreetHaxey
Doncaster
DN9 2LA

DecorativeGardens.co.uk 5 star review on 23rd May 2022

Michael Rowles

DecorativeGardens.co.uk 5 star review on 2nd February 2022

Susan Clark

DecorativeGardens.co.uk 5 star review on 19th November 2021

Ben Molyneux

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I selected a delivery date and gave about 4 days notice. I took the day off work and stayed in all day awaiting the delivery. I received a call from the delivery company at about 4.50pm advising that the delivery could not be made that day. After I raised a complaint I was contacted by James from Decorative Gardens and he was extremely apologetic and refunded me £10 as a token gesture. However, having spent close to £500 on pebbles I felt this was not fair compensation for my wasted day off and inconvenience. It was completely unacceptable to have been contacted at 4.50pm and advised the delivery wouldn't be made that day. To be fair I have no complaints about the pebbles, which were exactly as described although I needed almost 2 tons more than I had calculated with the online calculator - beware when ordering larger pebbles you will need more than you think!”

Helpful Report

Posted 9 years ago

Hello, thank you for the feedback. We are sorry that our delivery company failed to deliver on the day that you were expecting. We monitor all other orders constantly through out the day and as soon as we were notified that the delivery company had a problem we got straight in touch. 99% of all our 48 hour deliveries are delivered on time within the 8AM to 6PM delivery time slot. If any order were to fail we insist that the delivery company redeliver next day at a time that is suitable for our customers.

Posted 9 years ago

“great service”

Helpful Report

Posted 9 years ago

“Delighted with product and follow up help”

Helpful Report

Posted 9 years ago

“Very good service. Cannot fault them, and would thoroughly recommend them.”

Helpful Report

Posted 9 years ago

“Product exactly as stated (though perhaps a little darker than expected). Delivered exactly on time and in good condition. Very good value for money.”

Helpful Report

Posted 9 years ago

“Arrived quickly. Courier friendly. Goods excellent quality and operating effectively.”

Helpful Report

Posted 9 years ago

“Couldn't have had better service. From my first phone call enquiring about the stone to the actual delivery. It was bang on. Superb knowledge and helpfulness from beginning to end. Will certainly be ordering from you again. Thank you Andy Sutton”

Helpful Report

Posted 9 years ago

“Good service, good product. Did everything promised.”

Helpful Report

Posted 9 years ago

“I expected around eighty rocks in my order, the order arrived timeously but there WAs a shortfall of 20 rocks The shortfall has left me with another problem to complete my project.”

Helpful Report

Posted 9 years ago

“Quality product - everything delivered on time & in good order Many Thanks”

Helpful Report

Posted 9 years ago

“Advice sought and given very professionally by a member of your staff thank you”

Helpful Report

Posted 9 years ago

“Excellent, friendly service...great communication...very good competitive price for the water feature that I bought. Efficient delivery exactly when I was told that the goods would be. I would highly recommend Decorative Gardens.”

Helpful Report

Posted 9 years ago

“Easy to use online ordering product arrived promptly exactly as described. Would recommend”

Helpful Report

Posted 9 years ago

“Excellent communication, ordered delivered the next day. Very good quality stone and well packed in wire cages. I would recommend this company to anyone, Regards, Mr Lloyd”

Helpful Report

Posted 9 years ago

“Service was quick and attentive. Goods arrived when promised. Given good advice at initial enquiry.”

Helpful Report

Posted 9 years ago

“Ordered water feature, after a short delay was contacted by seller about the delay due to stock take by manufacturer.Arrived a few days later.Overall quite satisfied with product & seller”

Helpful Report

Posted 9 years ago

“Excellent service and communication. Will definitely be using their services again.”

Helpful Report

Posted 9 years ago

“James was very helpful and reassured me that the stones I wanted were as in the image (not always the case when ordering products online!) by referring me to a customer's photo taken once their garden was completed, clearly showing the stones in situ. James organised delivery on a date convenient for me and was able to beat our local garden centre both on delivery speed and price bu quite a considerable amount. I would recommend Decorative Gardens as I was very happy with the quality of the product and the service was great too.”

Helpful Report

Posted 9 years ago

“A 1st Class Service and 1st Class Product! Recommended with Thanks!”

Helpful Report

Posted 9 years ago

“Super quick delivery. Lovely quality product.”

Helpful Report

Posted 9 years ago

DecorativeGardens.co.uk is rated 4.8 based on 539 reviews