DecorativeGardens.co.uk Reviews

Name: DecorativeGardens.co.uk
Address: Decorative Gardens Ltd RoseneathLow StreetHaxey, Doncaster
Rating: 4.82

4.8 Rating 539 Reviews

97 %

of reviewers recommend DecorativeGardens.co.uk

4.8

Based on 539 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0114 437 2145

Location:

Decorative Gardens Ltd RoseneathLow StreetHaxey
Doncaster
DN9 2LA

DecorativeGardens.co.uk 5 star review on 23rd May 2022

Michael Rowles

DecorativeGardens.co.uk 5 star review on 2nd February 2022

Susan Clark

DecorativeGardens.co.uk 5 star review on 19th November 2021

Ben Molyneux

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY GOOD AND A GOOD SERVICE FROM THE DRIVER”

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Posted 1 year ago

Many thanks for your review Andrew. I'm so pleased to hear you were happy with the service provided and the driver was helpful.

Posted 1 year ago

“Purchased the Low Equinox water feature. Very happy with the service, product and delivery.”

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Posted 6 years ago

Many thanks for your review. The Equinox is a lovely water feature.

Posted 6 years ago

“Good value & easy online ordering with tracked delivery times. Will order again soon! Recommend to friends & family.”

DecorativeGardens.co.uk 4 star review on 8th February 2018

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Posted 6 years ago

Thank you for your review and especially the lovely photo of your garden. The Scottish Cobbles look amazing.Looks a lot of hard work but well worth it. Look forward to dealing with you again soon

Posted 6 years ago

“Delivered 2 lots of scottish pebbles on time as arranged .”

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Posted 7 years ago

“great service and genuine concern”

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Posted 8 years ago

“Excellent service! Quick delivery Recommended!”

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Posted 8 years ago

“I wish to amend my review as follows: Bought 3000 kilos of slate chippings and 10 rolls of weed blocker membrane. The membrane came with a 10 year guarantee. I laid it while taking the precautions suggested, but less than 10 days after laying, blades of grass and weed started coming through the membrane perforations. I sent an e-mail to Decorative Gardens with no response. The second e-mail provoked a promise to ring me the next day but I ended up ringing anyway. The person I spoke to suggested I used round-up, but did not offer anything else to cover this further expense due to the failing supplied material. However, the person I spoke to said he was going to ring around and ring me back that same morning. He never did. I think the after purchase service of this company is not good, the membrane I bought is not up to the job and seems that I am not protected under the seller's responsibilities towards the customer, and the manufacturer's 10 year guarantee. I will probably have to end up seeking local expert and legal advice.”

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Posted 8 years ago

Hello, we are very some that you were not happy with the weed blocker. We tried to resolve this issue with you. I think it is worth pointing out to our customers that most of the weeds to which you refer to in your comments were thistles which unfortunately will push through most types of geotextile membrane. We have used this weed blocker in our own gardens and had no trouble with it. Once again we are sorry about the problems you have experienced but these are out of our control.

Posted 8 years ago

“I selected a delivery date and gave about 4 days notice. I took the day off work and stayed in all day awaiting the delivery. I received a call from the delivery company at about 4.50pm advising that the delivery could not be made that day. After I raised a complaint I was contacted by James from Decorative Gardens and he was extremely apologetic and refunded me £10 as a token gesture. However, having spent close to £500 on pebbles I felt this was not fair compensation for my wasted day off and inconvenience. It was completely unacceptable to have been contacted at 4.50pm and advised the delivery wouldn't be made that day. To be fair I have no complaints about the pebbles, which were exactly as described although I needed almost 2 tons more than I had calculated with the online calculator - beware when ordering larger pebbles you will need more than you think!”

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Posted 8 years ago

Hello, thank you for the feedback. We are sorry that our delivery company failed to deliver on the day that you were expecting. We monitor all other orders constantly through out the day and as soon as we were notified that the delivery company had a problem we got straight in touch. 99% of all our 48 hour deliveries are delivered on time within the 8AM to 6PM delivery time slot. If any order were to fail we insist that the delivery company redeliver next day at a time that is suitable for our customers.

Posted 8 years ago

“The gravel was not entirely as described. Size was supposed to be 6 to 14 mm, it is more like 14 to 20, it is also predominantly grey in colour rather than pink as it should be. I now have to source smaller more pink gravel to mix in. I'm not happy with having to do this. Regards Kevin Gales”

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Posted 8 years ago

DecorativeGardens.co.uk is rated 4.8 based on 539 reviews