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Decorative Aggregates Reviews

4.8 Rating 18,195 Reviews

95 %

of reviewers recommend Decorative Aggregates

Company Reviews

4.8

Based on 18,195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Decorative Aggregates:

Decorative Aggregates offers a wide range of high-quality products for all your requirements, delivered nationwide. Take a look at our full range of products and get ideas from our inspiration pages.

Visit Website

Phone:

01629636500

Email:

enquiries@derbyaggs.com

Location:

Arbor Low WorksYoulgrave
Bakewell
DE45 1JS

Decorative Aggregates 5 star review on 8th November 2023

Decorative Aggregates 5 star review on 6th November 2023

Kerrie Moran Morris

Decorative Aggregates 5 star review on 26th October 2023

Decorative Aggregates 5 star review on 28th September 2023

Debbie Kinsella

Decorative Aggregates 5 star review on 21st September 2023

Decorative Aggregates 5 star review on 16th September 2023

Christine Stevens

Decorative Aggregates 5 star review on 14th September 2023

Dave Cooper-Brady

774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The aggregate was delivered by an exceptional driver who, when the pallet buckled under its weight, manually helped unload the aggregate onto our site. Hero. Unfortunately it is definitely not the color we saw marketed online, being much more beige and muddy and decidedly less ‘Cotswold Gold like a National Trust’.”

Posted 1 year ago

“Product and service very good, but take note. Despite requesting bag to be lifted off truck with crane, which is as confirmed, upon arrival item was on a pallet and dropped on the road curb side. This created a lot of unplanned work and additional cost.”

Posted 1 year ago

“I ordered polar white pebbles 40 / 80mm. As you can aspect I thought they would be very white. Not the case. When they arrived they were very white but also covered in a white powder. Once they were laid and a down pour had removed the powder these pebbles are not polar white. I have to say I am a little disappointed with the results and not to my expectations. This outcome should be made very clear when ordering that this will happen. The powdering is a good camouflage. I will add that service and delivery are spot on”

Posted 1 year ago

“Product was fine and delivery was when they said, however, at checkout it was stated that delivery would be made by a truck with a crane which would have been perfect. In the end it was sent in a lorry and all the driver had was small fork-lift trolley that would not go over the gravel on our drive. Therefore the pallet had to be left taking up half of the footpath and representing a trip hazard. If delivery method had been accurate I would have selected a different date. The inaccurate information was frustrating and disappointing.”

Posted 1 year ago

“Nice flamingo grave pity about all the dust and small paticles.”

Posted 1 year ago

“We ordered a bulk bag of 40mm plum coloured slate, which arrived on the agreed date, but was thickly covered in grey dust. My wife and I filtered and washed the slate one half-wheelbarrow load at a time, before laying it next to our grey sandstone path, hoping for a nice contrast. The slate is so far not living up to its colour, but we're hopeful that a good downpour might bring out the correct shade, although I'm not optimistic.”

Posted 1 year ago

“Delivery driver wasn’t very helpful didn’t help me move the pallet really close to my home Could’ve done more to be really helpful”

Posted 1 year ago

“I have sent an email to say the stones were dropped off on my narrow road which was dangerous and at 73 no way i could move them myself.”

Posted 1 year ago

“Had to help driver to get pallet off lorry wasn't to pleased.”

Posted 1 year ago

“Product arrived in time and no issue with delivery. However, the pebbles themselves were quite broken and some bags were half filled with dust. Also the prices have gone up by half, really not great value.”

Posted 1 year ago

Hello, Thank you for your order and review. We do expect there to be a natural dust on the product which is produced during the processing of the material. This will rinse away and leave the product looking it's best. Our prices are very competitive and we work hard to maintain this fact. I am sure you can appreciate price rises are inevitable, especially in the current climate. Thank you again for your order and good luck with your project.

Posted 1 year ago

“Ordered large pebbles, a lot of the pebbles were broken. Likely I ordered more than I needed. Also the pebbles were very dirty.”

Posted 1 year ago

Hi Dan, Whilst every reasonable care is taken, there can be some broken stones in our product as when they are handled, they will be subject to several drops. If there are any cracks in the stone, these may break. The dust on the product is also a result of the processing and also the fact they are 100% natural stone and will rinse away in time with the rain or can be done so manually with a hosepipe or similar. I hope you are pleased with the product now it is clean and thank you for taking the time to leave your feedback.

Posted 1 year ago

“Delivery didn’t all arrive together and was not told this was gonna happen .”

Posted 1 year ago

Hi Peter, I am sorry to hear that part of your order was delayed. We rely on the hauliers passing this sort of information through to us so we may inform you but obviously, this has not happened. We will look into why internally to try and ensure this does not happen again. Thank you for taking the time to leave some feedback and I hope you are pleased with the product.

Posted 1 year ago

“I was told the delivery would be between 8am and 6 pm and i would be given a 1hour slot by the driver at 1.55pm got a text message saying it would be between 3.05 pm and 4.05pm did not arrive until 4.30 pm i waiting in all day for my delivery which was loaded on to the wagon first which ment i was going to be the last delivery slot a text message saying it will be late afternoon would have been nice it's not rocket science just common sense”

Posted 1 year ago

Hi Michael, Thank you for taking the time to leave a review. I am sorry that your order arrived 30 minutes after the advised ETA. Unfortunately, the delivery vehicles do sometimes get held up on deliveries or in traffic and whilst they do their best to communicate this delay that results, sometimes they prioritise the driving over the communication. Apologies once again and I hope you are pleased with the product.

Posted 1 year ago

“Great price, speedy delivery, good pricing structure for delivery. Product good. Only thing I was slightly disappointed with was that the delivery was a bit tricky due to recent dropped kerb (4 weeks ago). The driver explained that the trolley wheels would sink. Luckily I have understanding neighbours who let me use their driveway but it involves a lot more heavy wheelbarrows and patience from neighbours which could have been easily avoided if the massive van/lorry, simply had a couple of boards to lay across pavements/driveways. Seems very sensible as lots could be in my position or simply have a driveway surface they wish to protect. Please consider it as essential for your delivery vans. It could make things a lot easier for driver and customers!!!”

Posted 2 years ago

Good Morning Charlotte, Thank you for your review. We are pleased that you are happy with the product and how quick the delivery was. We do apologise that there was an issue with attempting to make the delivery. We have passed your comments on to our Third-Party Hauliers as feedback. Kind Regards Decorative Aggregates.

Posted 2 years ago

“Delivery driver had an attitude with my wife, when she asked him to leave at back gate rather than front of house. Also a fair bit of wet sand in with stones, possibly adding to weight”

Posted 2 years ago

Good Morning John, Thank you for your review. We apologise for the attitude of the driver and we have passed this over to the haulage company. With regards to the sand in with the stones if you can please send some images and some information across to enquiries@derbyaggs.com we can look into this for you. Kind Regards Decorative Aggregates.

Posted 2 years ago

“Gods product delivered on time , over estimated amount we needed was 50% of the cost to return a bag .. Disappointed the return could be better”

Posted 2 years ago

Hi Jordan, I am pleased to hear you are happy with the product and appreciate the feedback regarding the returns. Unfortunately due to the nature of the product and collection/delivery procedures, returns fees are unavoidable. We would recommend using the gravel calculator on our site to ensure minimal wastage.

Posted 2 years ago

“Delivery was delayed without communication”

Posted 2 years ago

Hi Steve, While we are warning of potential delays affecting some of our orders due to issues within the haulage industry, you should have been informed of the delay so I apologise that you were not. I hope the goods are to your satisfaction.

Posted 2 years ago

“Easy website but poor comms on delivery. Booked for Friday to complete a job. Turned up on Monday. Apparently we have to accept that a 48hr (Working day) may occur. Poor service and they wanted to charge me £50 to cancel because the order had gone out. Complete rubbish. Deliver when you say you are or don’t have the option! Not rocket science”

Posted 2 years ago

Good Afternoon, Thank you for your review. We do apologise that your goods didnt arrive on the preferred delivery date. We do advise before placing the order that there can be an additional 2 working day delay on all orders. We recommend to order before needing the goods just incase of any delays as this is out of our control due to the 3rd party haulers.

Posted 2 years ago

“The first delivery failed, as heating radiators where shipped on the pallet instead of gravel. Fortunately, I was in and the driver was very helpful. He waited until the gravel had been located, then returned to the depot and delivered later the same day. This time in a van with no tail lift. Fortunately, my house is near a building site, so we got the help of a fork lift driver and unloaded the pallet onto the drive. Unloading 50 bags of gravel by hand was not what I had planned.”

Posted 2 years ago

Good Afternoon, Thank you for your review. We do apologise for the issues you recieved with your delivery. We have been intouch with the haulage company and they apologise for the confusion and poor service from there end. If we can be of any more help please email enquiries@derbyaggs.com and we will do our best to assist. Kind Regards Decorative Aggregates.

Posted 2 years ago

“Good ordering service and updates of when my order for white Spanish marble chippings would be delivered. On the downside there was quite a lot of yellow/orange clippings present within the 50 bags and for this reason I have scored them a 3.”

Posted 2 years ago

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Decorative Aggregates is rated 4.8 based on 18,195 reviews