Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,890 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th July 2025

Mylie-Bow

Dance Direct 5 star review on 13th July 2025

Leanne

Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

Amelia C

Dance Direct 5 star review on 9th May 2025

Stephanie

357

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy, hassle free service from Dance Direct. Shame the purchased item didn’t match up to the quality.”

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Posted 2 months ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they are not suitable. The goods are then refunded. Your return will be processed within 14 days of receipt.

Posted 2 months ago

“Really good quality ballerina shoes. The tights came and looked orange instead of pink however trust the process and tried them on! They were a perfect pale pink while on! I was pleasantly surprised”

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Posted 2 months ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 2 months ago

“great pumps, quick delivery”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 months ago

“Always have everything I need with the fastest shipping! Quality is great and price the same.”

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Posted 2 months ago

Thank you for your 5 star review!

Posted 2 months ago

“Great site and quick delivery”

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Posted 2 months ago

Thank you Anu, we are pleased you are happy!

Posted 2 months ago

“I needed to buy some tap shoes for my granddaughter. The site was easy to access and the process was straightforward. The shoes were sent very quickly and they are very good quality. My granddaughter was delighted with them.”

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Posted 2 months ago

Thank you for your wonderful review! It makes our day when we hear positive comments :)

Posted 2 months ago

“Excellent jazz shows, quick shipping”

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Posted 2 months ago

Thank you for the 5 star review Lorna!

Posted 2 months ago

“The shoes were very high quality and the delivery standard was incredible”

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Posted 2 months ago

Thank you Freddie!

Posted 2 months ago

“Easy to order, communication good and delivery on time”

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Posted 2 months ago

Thank you for the 5 star review!

Posted 2 months ago

“Very impressed with the customer care. I ordered a pink dress and when it turned up it was black, my daughter needed it for a festival 2 days later. I emailed dance direct explaining the situation and requested them to send another one on a 24 hour delivery to ensure it arrived on time. They asked for a photo of of what I'd received. They emailed back once I'd done that and told me they'd sent the correct one and would be with me the next day. Happy customer and thank you.”

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Posted 2 months ago

Hi Cath, thank you for your review. We are glad to have been able to resolve the issue quickly for you!

Posted 2 months ago

“Easy website to navigate and their systems made ordering and returning unsuitable items easy”

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Posted 2 months ago

Thanks Jo for your lovely review!

Posted 2 months ago

“I've been using Dance Direct for the last 20 years, first as a dance student and now for my own students and shows. They always provide a reliable service and quality dancewear.”

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Posted 2 months ago

Hi Nuvo, thank you so much for your wonderful review. We always love to see positive comments!

Posted 2 months ago

“Quick delivery, perfect quality. Faultless”

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Posted 2 months ago

Thanks Mai, we are are pleased you are happy!

Posted 2 months ago

“Excellent service from dance direct. Separately ordered two pairs of tap shoes which both arrived promptly. Unfortunately had to return one pair but refund (including postage) was again refunded promptly. Would definitely order from Dance Direct again and have recommended to the rest of my dance group.”

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Posted 2 months ago

Thank you for the 5 star review!

Posted 2 months ago

“The things I ordered were of high quality and they arrived very quickly. I got sent the wrong thing by accident (not Dance Direct’s fault—the wrong item had been in the correct packaging) and they sent me a free replacement, which also arrived very quickly. Great customer service, 10/10”

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Posted 2 months ago

Thank you for your review, we are pleased you are happy with our service :)

Posted 2 months ago

“Really speedy service!”

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Posted 3 months ago

Thanks for your review Anna :)

Posted 2 months ago

“Good quality product and arrived quickly.”

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Posted 3 months ago

Thank you for the 5 stars Marianne!

Posted 2 months ago

“I am normally a size 6 but you need larger shoes when exercising and the 6.5 was still too small but the new 7 is the perfect size. Always go a size larger than regular shoes as they come up small anyway”

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Posted 3 months ago

Thank you for the review and the very useful tip.

Posted 3 months ago

“I am very happy with the service and with the products.....i will definately buy from Dance Direct in the future”

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Posted 3 months ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 3 months ago

“Fast delivery. Great customer services. Lovely dance shoes”

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Posted 3 months ago

Thank you Lyndsey, we are pleased you are happy with your goods!

Posted 3 months ago

Dance Direct is rated 4.7 based on 7,890 reviews