“Very satisfied with the packaging and delivery of knife which was chosen by my son as my xmas present to him! Can't comment on the knife itself as it has yet to be used but this is a knife that he wanted for veg prep and I think he'll be happy with it.”
Hi Christine,
I'm sorry for the delay, this is due to the Royal Mail strikes and is something we do warn about when selecting it as the delivery method - it's causing significant delays for businesses like ours and unfortunately impacting on the level of service we are normally able to offer as we dispatch all our orders either same or next day but we're at the mercy of Royal Mail.
If you'd got in touch earlier by email to let us know your order hadn't arrived we might have been able to advise on this and potentially organise a replacement. Hopefully it will arrive sooner rather than later :)
Best,
James.
“Definately 5 star
Great range of knives, great service, comprehensive website with lots of help and guidance.
I am thrilled with my Petty, and as its a Christmas gift, I can't wait to use it.
Well done Ally and James.
Oh and thanks for the plasters I hope I won't need them.
Cheers
Peter”
“Really great service goods arrived quickly and well packed. The knifes were as described and quality first rate looking forward to using them,would recommend this company to anyone.”
“A few difficulties with shipping that was perfectly solved by the team. Always had someone to answer me and follow the whole process. And in the end knife is amazing. Thank you !”
“I found their website very helpful and informative, especially for someone who had not had a Japanese carbon steel knife before. The communication has been excellent with the company, each order came promptly (I haven't had to use the bandages s yet!). I am thrilled with the knives and whetstone, it makes prepping food so easy, controllable and enjoyable!”
“I have not received my knife yet, but sure it’s excellent quality.
Communication has been excellent, and will order my next knife from them as soon as it’s back in stock”
“Ally and James have put together a fantastic knife shop, a reference for every European cuisine passionate or professional chef!!! I buy from them since the beginning and I see their effort into having an always better selection of knives and an incredible choice of models. Simply the best!”
“The knife is excellent, a gift for our son. The service was exceptional - beautifully wrapped, the parcel arrived at noon Tuesday after my 4:00 pm order on Monday.”
“Excellent service and excellent quality goods. Shipped the day after half term when I know they’d been away, above and beyond. I plan on buying again as soon as I’m able to!”
