Cutting Edge Knives Limited Reviews

Name: Cutting Edge Knives Limited
Address: 88 LOWER TOWN END ROAD, HOLMFIRTH, Holmfirth
Rating: 4.95

5.0 Rating 1,246 Reviews

99 %

of reviewers recommend Cutting Edge Knives Limited

5.0

Based on 1,246 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Cutting Edge Knives Limited 5 star review on 8th April 2024

126

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far my preferred place to buy amazing knives outside of Japan. Since I'm not travelling as often anymore to Tokyo and Kyoto, Cutting Edge has become my go-to place for knive shopping. Their offering is diverse and top-notch and the ease of use for a web shop applaudable. Not to mention post-sale communication and shipping exceptional.”

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Posted 1 year ago

Thank you so much for the kind review, glad we can always be of help finding great knives for you! James & Ally

Posted 1 year ago

“Really quick delivery and don't charge an excess amount to deliver like other companies do. The magnetic knife rail is amazing quality. Heavy, (good quality heavy) excellent finish, super easy to install, excellent magnets (feel super secure on, tried wobbling the knife before I installed on the wall and didn't budge). Would highly recommend not only the rail but the company as well.”

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Posted 2 years ago

“Ordered on the 11th Feb, received 21st. Took a while to arrive, - over a week in my case before shipping even got confirmed, despite saying on the site "We process and dispatch all orders on Monday, Wednesday and Fridays." Worth the wait but would have been good to know that unless you specifically choose DPD at a higher-rate, expect to be left at the mercy of Royal Mail untracked on top of any delay to actually get goods out. -- Responding to seller feedback: As a brand-new customer with no desire for social media, - and who assumed that an order would just be processed and shipped, nowhere during the ordering process did I see anywhere that listed you were on holiday, and *not* processing orders. You're asking customers to physically check in by email to query - which some won't do, - we'll patiently and politely wait for the order to arrive. So I don't believe the review is unfair. On the order confirmation email, - it states "Royal Mail 1st Class Untracked - (We ship Mon/Wed/Fri)" and there was NO notification of any delay. That's where most people would look. You're expecting people who arrive on your site from Google to do a full inspection of your T&Cs and current status before ordering, - that just doesn't happen. So no, you did not give as much information as possible in the right place, - their order confirmation email, - which is the one place sane people would look, and consequently the feedback in this review about the delivery, not the product, is absolutely warranted.”

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Posted 1 month ago

While the dispatch date you mentioned in your review is accurate, we can't help but feel your negative reviews somewhat unfair given that we were away on holiday and weren't processing orders that week. We not only highlighted our shipping dates for that week in big text in a giant red box at the top of the postage, returns and contact page on the site, it was clearly detailed on the sale page and the email newsletter we sent out (twice) and just to be sure people knew orders would be shipped we even put a notice bar on the checkout summary page saying all orders would be shipped on our return the week commencing 19th Feb as yours was. We put the same messaging out on Instagram if you follow us there and also in an email auto reply if you contacted us to ask where your order was. It's difficult managing dispatches when we're a small business and have to close when we're away and negative reviews do have an impact but on this occasion we do feel we gave as much information about shipping dates to not warrant such feedback. I'm sorry you didn't see any of these messages about shipping, were not sure we could have made it any clearer in the week we were on holiday but if you do order again another time and it's not shipped quickly enough please don't hesitate to contact us and we can always advise on your order status. Best, James

Posted 1 month ago

“Have been recommended by a friend. Amazing quality products, loads of information for people not knowing much about knives. Fast delivery. Will shop again.”

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Posted 5 months ago

“Really happy with the products and the service. I submit a query before purchasing an item, which was responsed to very quickly. Thanks!”

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Posted 5 months ago

“As ever, excellent service - great products and super quick delivery. What else do you want ?”

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Posted 5 months ago

“Fabulousw quality knife, great comms and super quick shipping and delivery - Ace!”

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Posted 8 months ago

“Great knives and great service. Highly recommended”

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Posted 11 months ago

“I did a bunch of research before considering the idea of buying a Japanese knife but was still unsure about some things. I contacted CEN and spoke to James and spent the next few days talking about specific things, I was pretty happy with the answers and he'd suggested to me two types of knives based on what we'd discussed. In the end, I went with the carbon and based on what we'd talked about I feel comfortable in my ability to look after it. I've only used it a handful of times but I have to be honest I really love my Goko. The handle is very comfortable, the blade is extremely sharp and the knife feels very nicely weighted. As compared to my western knives this knife feels like holding a feather. Not quite used to the length of the knife but with practise I'll get there. Yet to slice a finger off too. A huge thank you and might buy another knife from you soon.”

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Posted 2 years ago

Cutting Edge Knives Limited is rated 5.0 based on 1,246 reviews