HI Charles,
We've emailed you to advise that the courier appears to have attempted a delivery yesterday and should try again today (not Jun 2nd) and that you can also alter the delivery via the tracking link for your order if it's more convenient to request a safe place delivery or to divert it to a nearby parcel shop.
Sorry to see your negative review, hopefully your order will arrive today and you can enjoy using it. Any further problems though, don't hesitate to contact us directly at hello@cuttingedgeknives.co.uk
James.
Posted 2 months ago
HI Charles,
We've checked again with EVRi and it appears your parcel was in fact delivered on the 29th May so within the expected delivery timescale on this shipping service in the end - if there are still any problems with the shipment do let us know.
James.
“Ordered x2 of the same item for Christmas presents. Only 1 was received. Contacted the company who apologised & advised my second item was on its way. This was delivered to the wrong address by Evri & recovered by me after 4 days. On opening the package it contained the wrong item!
Desperately poor service. I won’t be making any further purchases from this company & requesting a refund.”
Hi Steve,
This mix up is totally on us and so please accept our apologies.
You don't mention what the wrong item on the second shipment was but I can't explain how we would have got it so wrong.
I will also feed back to the courier that if they deliver to a neighbour that the delivery photo of their door should also be accompanied by a card in yours to tell you it's been left with a neighbour, particularly as we upgraded the postage to ensure the mistake was rectified before Christmas.
Obviously we always aim for accuracy and speed in our shipping but got this one wrong.
Best
James
My apologies for the very late reply to your review - I've only just seen it and we don't seem to have been notified of your dissatisfaction by the review company either.
I've double checked our inbox for your email address and I can't find any messages from you and as far as I can see, you weren't available to take delivery of your order and we refunded it when it was returned to us but other than that I can't see any emails from you.
We pride ourselves on our customer service so rest assured we would absolutely never ignore an email no matter what so please accept my belated apologies for giving a poor impression of our service and company.
If there is anything we can still help with or you want to forward the original emails so I can try and locate them please do get in touch direct at james@cuttingedgeknives.co.uk
Best,
James.
Hi Florin,
I was sad to just see your 1 star review but I don't know what the problem might have been and as far as I can see, you didn't give us any opportunity to discuss or resolve any problems.
Obviously as a previous customer too, we would hate to disappoint in any way so if there's anything we've done wrong or you are unhappy with please do reply and let us know so we can try and resolve any problems.
As a small business we rely on good reviews so a strongly negative review without any information or chance to fix is something we always work hard to avoid.
Please let us know a little more about the problem that led to the review when you have a moment.
Best wishes,
James.
Hi Charlie,
I'm sorry for the delay, this is due to the Royal Mail strikes and is something we do warn about when selecting it as the delivery method - it's causing significant delays for businesses like ours and unfortunately impacting on the level of service we are normally able to offer as we dispatch all our orders either same or next day but we're at the mercy of Royal Mail.
You order was dispatched on our first shipping day after you placed it but because of the massive disruption in the postal system some customers are experiencing delays of 2 or more weeks. I'm sorry your order is delayed, it will arrive but we don't know when.
Best,
James.
Hi Gary,
I'm sorry for the delay, this is due to the Royal Mail strikes and is something we do warn about when selecting it as the delivery method - it's causing significant delays for businesses like ours and unfortunately impacting on the level of service we are normally able to offer as we dispatch all our orders either same or next day but we're at the mercy of Royal Mail.
If you'd got in touch earlier by email to let us know your order hadn't arrived we might have been able to advise on this and potentially organise a replacement.
Best,
James.
“The edge of the knife when sharpening it they have distempered it. The edge bent, did not split the burr. I had to bite down 1mm to get back to find steel properly”
We've never had an issue with a knife from Saji san in the many years we've stocked them so I'm sad to hear you think the edge wasn't of a quality you would expect.
It's a shame you didn't contact us first so we could try and resolve the problem either with an exchange or refund for you instead of leaving a review like this and giving us no opportunity to help you.
Obviously as a small business reviews like this can harm our reputation so we always try to help first.
James
