“This was my second purchase from Cutting Edge Knives and the experience was just as good as the first time. I had some really helpful pre-sale advice from James that helped me decide between 2 knives I was considering. The order was dispatched quickly and arrived well packaged. The knife itself is beautiful and looked even better in person than it did in the website photos! It performs brilliantly and is a great addition to my collection. All in all, a perfect experience from start to finish - highly recommended.”
“Fast delivery and carefully packed! I was a bit nervous ordering from a store I'm not familiar with, but the knife rack is both beautiful and great quality.
Thank you”
“This is my fourth purchase from Cutting Edge and I’m ashamed to say my first review! The service is always phenomenal - quick dispatch and delivery, excellent communication, and incredible products. I’ve recommended the site to many people and will continue to shop here for all my kitchen knife needs. Couldn’t be happier.”
“Fantastic fast service, everything arrived on time and safely packaged. I had missed a guard off my order and James was able to add it before the knife shipped. I'm very happy with my first japanese knife, it's better than I expected.”
“Ordered x2 of the same item for Christmas presents. Only 1 was received. Contacted the company who apologised & advised my second item was on its way. This was delivered to the wrong address by Evri & recovered by me after 4 days. On opening the package it contained the wrong item!
Desperately poor service. I won’t be making any further purchases from this company & requesting a refund.”
Hi Steve,
This mix up is totally on us and so please accept our apologies.
You don't mention what the wrong item on the second shipment was but I can't explain how we would have got it so wrong.
I will also feed back to the courier that if they deliver to a neighbour that the delivery photo of their door should also be accompanied by a card in yours to tell you it's been left with a neighbour, particularly as we upgraded the postage to ensure the mistake was rectified before Christmas.
Obviously we always aim for accuracy and speed in our shipping but got this one wrong.
Best
James
“Very helpful communication via email, nice to talk to real humans who care about what they're doing! Really pleased with the product and packaging. A 12 year, steel anniversary gift and he was suitably impressed/pleased. Will definitely be back for more knives and accessories :)”
