Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Considering the current pandemic that we are going through, customer service was exceptional.”

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Posted 5 years ago

“Bought a customisable dog lead was exactly what i ordered and came within 2 weeks :)”

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Posted 5 years ago

“I didn't get my parcel”

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Posted 5 years ago

Hi Jelena I am sorry to hear this. Please can you contact our customer service team on hello@customgifts.co.uk and they can look into this for you and make sure to track down your parcel. thanks SM

Posted 5 years ago

“Great quality, very good service thank you”

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Posted 5 years ago

“I have purchased these before and was so pleased with them I decided to purchase another three ready for my friends birthday presents.”

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Posted 5 years ago

“Great service Mum was well chuffed,! and if mum’s happy all’s good”

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Posted 5 years ago

“Excellent, highly recommend”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“So far I have ordered 4 gifts from custom gifts and the orders haven't been something to turn off it has always been excellent... Defentley a site to use......”

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Posted 5 years ago

“Lovely keepsake very well printed and accurate”

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Posted 5 years ago

“No delivery date given. No update on purchase or confirmation of delivery from company- very poor and item didn't arrive in time for child's birthday. That said she was thrilled with item and suprised at good quality and softness of Harry Potter blanket.”

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Posted 5 years ago

“Ordered 3 weeks ago, hasnt arrived yet.”

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Posted 5 years ago

“Had a wee issue with the couriers delivering the parcel, but once Custom Gifts got involved it was sorted and I received my item, which I was delighted with.”

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Posted 5 years ago

“Site was very easy to use and delivery was within time frame that was promised. Recommended”

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Posted 5 years ago

“The towels are super cute and just as pictured! It was a bit difficult to get them as I live in the US but Custom gifts were amazing; they shipped them for me and kept me in the loop during the whole process. Thank you guys!”

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Posted 5 years ago

“Ordered a mug which was also personalised the person really likes it and is very happy. The only thing was I didn’t get any updated on what was going on with my order however that doesn’t put me off using this site it’s just a side note.”

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Posted 5 years ago

“The product was just as described and very fast delivery. No hesitation recommending this company .”

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Posted 5 years ago

“Very pleased”

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Posted 5 years ago

“Brother loves his towel took ages to arrive so mixed feelings as it was all over Facebook like a rash but missed my brother's 50 birthday by a week even though I ordered it a A full week in advance!!!”

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Posted 5 years ago

“Ordering was easy, payment easy, sent item in the time specified which was excellent quality, so all in all very happy and will use again.”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews