Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“received goods on time excellent quality at a reasonable price .good service .will use again”

Helpful Report

Posted 4 years ago

Hi Terry, Thanks a lot for your feedback, it really helps us improve on our service. We work really hard to ensure all our orders are the best possible quality when we send them out, so it's great to hear this is paying off. Many thanks, Harrison

Posted 4 years ago

“Hello, There was just one problem - the photo hadn't been centred properly, so there was plenty of space at the bottom with no photo, but half his hat chopped off the top”

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Posted 4 years ago

Hi Helen, Thanks so much for your feedback! I'm sorry your order didn't arrive exactly as expected. Would you mind sending us a photo of the item so we can look into this? Our email is hello@customgifts.co.uk Many thanks, Harrison

Posted 4 years ago

“Arrived promptly was more than pleased with the result and excellent quality.”

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Posted 4 years ago

Hi Pamela, Thanks so much for your feedback! It really helps us find places to improve our service and make it the best we possibly can. Many thanks, Harrison

Posted 4 years ago

“Just the Job for a Wednesday fan”

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Posted 4 years ago

Hi Raymond, Thank you for your feedback, it really helps us work out what we need to improve. Many thanks, Harrison

Posted 4 years ago

“Absolutely fab.”

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Posted 4 years ago

Hi there, Thanks for your feedback, it means a lot and helps us continue to improve on our service! Many thanks, Harrison

Posted 4 years ago

“Fantastic gift delivery on time will order again”

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Posted 4 years ago

Hi Elaine, Thanks a lot for your feedback. It's great to hear you received your gift in time, we do our utmost to get orders out in the stated times on the website. Many thanks, Harrison

Posted 4 years ago

“Ordered a customised blanket and it’s amazing ! Great quality and size and so unique to have it personalised”

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Posted 4 years ago

Hi Lauren, Thanks so much for your feedback, it helps us a lot! We work hard on developing the best products we can produce, so it's great to hear this is paying off. Many thanks, Harrison

Posted 4 years ago

“Very pleased with quality of this Product.”

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Posted 4 years ago

Hi Linda, Thank you for your feedback. We work really hard on making the best quality products we can, so it's great to hear this is paying off. Many thanks, Harrison

Posted 4 years ago

“Nice gift easy to order and delivered before expected”

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Posted 4 years ago

Hi Pete, Thanks a lot for your feedback, it really helps us out! It's great to hear you like your item, and that delivery was quick. We do try and get orders out as quick as possible so it's good to see this is paying off. Many thanks, Harrison

Posted 4 years ago

“Brilliant service and very pleased with the blanket. Only issue was the packaging. It came in a parcel bag but no other protection. Would order again though”

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Posted 4 years ago

Hi Jackie, Thanks so much for your feedback. It's great to hear you're happy with the blanket. I will pass on your thoughts on packaging and maybe we can have a look into improving it. Many thanks, Harrison

Posted 4 years ago

“Delivery took a while and blanket is a strange texture but it’s still did the job”

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Posted 4 years ago

“Blanket itself was lovely and very well done but the delivery wasn't great.”

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Posted 4 years ago

Hi there, Thanks for your feedback, it really helps us improve on our service. We are working on improving our delivery so less issues happen in the future. Thanks for letting us know! Many thanks, Harrison

Posted 4 years ago

“Great quality Cardiff City towel. First class.”

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Posted 4 years ago

Hi Darren, Thank you for your feedback, it means a lot! We work really hard to make sure our towels are the best quality possible. Many thanks, Harrison

Posted 4 years ago

“Thankyou so much for the beautiful personalised blanket which I bought as a gift. The quality is fantastic and my friend was delighted.”

Helpful Report

Posted 4 years ago

Hi there, Thanks a lot for your feedback, it means a lot! I put a lot of effort into making sure the quality of our products is the best it can be, so it's great to hear that paying off! Many thanks, Harrison

Posted 4 years ago

“Lovely product, good quality, fast delivery. Would recommend.”

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Posted 4 years ago

Hi Karen, Thanks so much for your feedback, it means a lot. We work really hard to get orders out and delivered in time, so we love to hear it's paying off! Many thanks, Harrison

Posted 4 years ago

“I ordered 1 personalised Arsenal mug and 2 personalised Arsenal towels for my sister she is delighted with the items and the delivery was excellent, I will be ordering more items again soon”

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Posted 4 years ago

“it was great”

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Posted 4 years ago

“Item as described, good quality and value for money.”

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Posted 4 years ago

“The Towel looks great, very nice written, only the problem is, looks bad quality of a towel for the money you pay..”

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Posted 4 years ago

“Brilliant gifts , my son loves them . Hopefully ordering some more soon . Thank you”

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Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews