Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Absolutely amazing service, friendly staff who went the extra mile to ensure my sons gift made it in time for his mums birthday. Fabulous quality item not cheap materials and brilliant printing. Couldn’t be happier! special thanks to Jared on customer service who went that extra mile. Very much appreciated! THANKYOU.”

Custom Gifts 5 star review on 13th February 2021

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Posted 4 years ago

“The custom made blanket I received was very good quality, the photos I used looked really nicely done. The downside was how long the item took to arrive, and had to contact custom gifts many times as no proper tracking system until the item was due for delivery that same day. Even then wasn’t sure if it was the delivery day. Which is a shame as work 12 hour night shifts”

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Posted 4 years ago

“Ordered one blanket loved it so much I've ordered another 3”

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Posted 4 years ago

“Absolutely lovely my husband loves it which i am glad of as was a gift”

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Posted 4 years ago

“I ordered a photo blanket on 29/01/21 to surprise my wife for valentine's day. I phoned on Monday the 8th of February getting worried that there was no tracking code or anything. They said it will be dispatched no worse than Wednesday. I phoned on Wednesday and they said that the turn over time is 10 work days, they are behind the schedule,etc. Phoned on Thursday and I have been told that it had been dispatched. It is late Saturday, no tracking number, no order arriving, my account shows that the order had been dispatched. I am now scrambling to buy something to my wife for valentine's day like an idiot. The worse thing is if they would told me that they have issues I could accept it, but they ended up telling me lies all week long. Avoid at all costs, there are plenty of other companies doing similar products.”

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Posted 4 years ago

“Nice gift however no personalisation was included which I had requested. I emailed them to confirm they had received the personalised message and they confirmed they had, received no communication after that the item had been shipped. I emailed twice to ask if they had shipped the item. No response. The item arrived with no personalised message or embossed name at the front. I’ve emailed them regarding this and they still haven’t responded to any of my emails. Very disappointing”

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Posted 4 years ago

“LOVE LOVE LOVE My personalised blanket I got from Custom Gifts! would reccomend to anyone. Great service”

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Posted 4 years ago

“Absolutely loved the gift will be ordering one again for my mum for mother's day..”

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Posted 4 years ago

“Wouldn’t even give it a star, disgusting quality and rude customer service being refused a re fund do not order from here!!!”

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Posted 4 years ago

“Amazing quality and the picture looks perfect will deffo be ordering again in the future”

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Posted 4 years ago

“The photo blankets was easy to create. Very happy with the quality of the picture on the blanket which was very sharp and the blanket was very good quality.”

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Posted 4 years ago

“Fab item, great quality and speed of production and delivery was exceptional. Thank you guys!”

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Posted 4 years ago

“I ordered a photo blanket for my granddaughter and she was delighted with it. I was very pleased with the quality of the image and the speed of delivery. Many thanks.”

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Posted 4 years ago

“Disgraceful is an absolute understatement and thats me putting it amicably”

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Posted 4 years ago

“Bought as a gift and the recipient is pleased with it. Delivery was as expected. Thank you for the great service.”

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Posted 4 years ago

“I found the photo is quite blurred on the blanket”

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Posted 4 years ago

“This product arrived on time and was excellent quality ❤ It was for my partner for valentines day and it did not disappoint. I would 100% order again 🙌”

Custom Gifts 5 star review on 6th February 2021

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Posted 4 years ago

“Bought a personalised fleece blanket. Absolutely lovely extremely pleased with it.”

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Posted 4 years ago

“Amazing quality xx”

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Posted 4 years ago

“I ordered this new bed for my dog for her birthday & it didn't take long to arrive & we love it!! It's made so well & of great quality. She absolutely loves it & is hardy out of it 😍”

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Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews