Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“My partner is an avid Keeds United fan and was absolutely delighted with his new towel. Brownie points for me I think, thank you!!”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY! I ordered a present for my Dad's birthday and was informed it would take 2-4 days to be dispatched. Seven days later and no sign of the product or an email to say it had been dispatched or that their was an issue. I contacted the company to express my opinion and asked for a refund. A few days later I noticed the refund in my account but I still received no response from the company to say I had been refunded or even an apology! Absolutely terrible customer service. Don't waste your money as you will never receive anything for it!”

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Posted 4 years ago

Hi Sophie I am very sorry to hear that we did not live up to our high standard the team normally work to achieve. If you check you spam inbox some times our replies go into this which makes it look like we have not replied. Thanks SM

Posted 4 years ago

“Excellent quality”

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Posted 4 years ago

“Thos was bought as a birthday gift for our granddaughter. She absolutely loved it. The quality was beyond expectations. Would highly recommend this company and will definitely use them again”

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Posted 4 years ago

“My gift was broke when it arrived”

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Posted 4 years ago

“My order came with a completely different font from what I selected and ruined my dogs personalised bed. I emailed customer service and the advisor was nothing but rude.”

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Posted 4 years ago

“I was a little bit concerned after reading some reviews on Trustpilot but they couldn't be more wrong. The product may not be it's best quality but the personalisation for a gift is worth the price, the order arrived quickly and was well packaged. I would definitely use again.”

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Posted 4 years ago

“While I can fully appreciate that no company is perfect in all of its areas and, that at times: most every business will make occasional mistakes when working with the great British public, however, they do have a major role to play in diffusing a situation. Not, as Custom Gifts have done, but to further exacerbate the situation with, what I can only assume are, falsehoods. I was to purchase two of their Personalised Beach Towels. One for a Christmas present, the other as an upcoming birthday present. Upon delivery, one of the towels was found to be defective as, it had the top coloured layer of fabric missing, right next to the persons name. In other words, a hole. The other towel was satisfactory. Upon sending images of said fault, CG said they would send an immediate replacement towel, however, like a lot of what CG have said. It never materialised. I have had half a dozen email exchanges with a member of their customer service team and given them plenty of time to rectify the issue. They said they would send a replacement by a certain time, again, it was to never materialise. Another exchange of emails and another falsehood stating there would be a replacement by a certain time and, believe it or not, it, like the previous never materialised. Shock! So again, I entered into another last gasp email exchange and, again, a promise was made that the towel would reach me by a given date and, shock, horror, it, like its previous facsimiles was never to materialise. The blame being put on a production manger forgetting to send the item. Again, another email exchange and another promise that the towel would definitely reach me by the person’s birthday but, shock, horror, or, not quite the shock, it again never materialised and the person was a present short of what they were supposed to have. But then again, I could always give them the ‘holed’ towel. I again entered into another email exchange and have now asked for a refund. T be fair to CG, they have deposited my refund. Although, what strikes me as funny, peculiar is, if they remanufactured the towel with my friend’s name upon said towel, why then are they not sending it!? Why keep it? Do they think they will have a rush on this person’s name and, especially with the named team as well? If they say, they have the towel and the manager forgot? to send the towel. Then why keep it? Please be aware of their follow-up service if the item you ordered does not quite match up to your expectation. A towel with a hole is not really a towel to dry oneself and give as a present but, to use as a ?????”

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Posted 4 years ago

“Screen protector is great value for money and does the job of protecting me & the customer”

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Posted 4 years ago

“Nice and fast delivery quality of stuff is really good”

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Posted 4 years ago

“Delivery was very quick and the leeds towel was really good quality”

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Posted 4 years ago

“I love the personalised cushion cover that I ordered and was surprised it came with the cushion inside also. It will make a lovely gift for my friends daughter.”

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Posted 4 years ago

“Overall very pleased with purchase”

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Posted 4 years ago

“Really nice quality towel. Fantastic offer price.”

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Posted 4 years ago

“Ordered the Prosecco and chocolates as a gift and it didn’t disappoint. Came in a lovely presentation box, delivered on time and looked really good. Will definitely order again”

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Posted 4 years ago

“Ordered a customised dog bed for my step daughters 1st dog and it was perfect!”

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Posted 4 years ago

“Very pleased with my purchase. Nice quality material. Got as a birthday present for my husband.”

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Posted 4 years ago

“Excellent idea & well received”

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Posted 4 years ago

“Very pleased with my personalised dog bed order. The Dog loves his new cosy.”

Custom Gifts 5 star review on 9th September 2020

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Posted 4 years ago

“Happy with my purchase and it arrived very quickly, .”

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Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews