Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very pleased with my Personalised football blanket. Good quality, fast shipping.”

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Posted 5 years ago

“Efficient and great gifts”

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Posted 5 years ago

“Very good product in time for Christmas! Not much information given when ordered but did get a response fairly quick when I emailed :)”

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Posted 5 years ago

“Just what I wanted. Personalised towels. Writing very clear! Would recommend”

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Posted 5 years ago

“Bought a personalised mug. Service was efficient and good”

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Posted 5 years ago

“The cushion was perfect. The towels we thinner than I expected and had a few noticeable scags on them”

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Posted 5 years ago

“Great service, personalised towl was done to high standard. The towl seemed to be a bit thin quality.”

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Posted 5 years ago

“Little snag on one of the towels other than that very happy”

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Posted 5 years ago

“Lovely products but difficult to get round your web page and then when I got where I wanted to be it took ages to actually get any responses or go where I want to go. I still haven’t paid !!”

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Posted 5 years ago

“The actual product was really good but the information regarding the dispatch was poor I had to email twice before any info received”

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Posted 5 years ago

“Great Quality cushion order for my daughter. Communication is slightly lacking but overall I would use again!”

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Posted 5 years ago

Hi Keeley Thanks for your honest feedback. I can see that we gave you an update of your order on the 3rd to which you replied, so I am a little confused as to why you do not think we have responded to you. According to our records your order has already been delivered. We will be in touch directly to confirm this with you. Many thanks, Tom

Posted 5 years ago

“The cushion was lovely, great material on the cover and the print was really nice. The cushion was plump and it will make the perfect Christmas gift for my friend. The only reason I did not give a Very Good rating was that it took a while to arrive but otherwise, all great!”

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Posted 5 years ago

“Item ordered had gone missing in the post . The company were very quick to send a replacement - nice customer service and good quality product - thank you”

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Posted 5 years ago

“After an initial issue with the cushion, a replacement was quickly sent and am more than pleased with the personalised item. It’s going to make a wonderful gift!”

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Posted 5 years ago

“Very very detailed I’m so happy with it”

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Posted 5 years ago

“Very happy with my purchase. I was promised an email when my item was dispatched but I did not receive this although I received my purchase within the agreed time scale.”

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Posted 5 years ago

“Was very impressed with the friends customised cushion. Wasn't as happy with the mix key mouse mug as the personalised name was so small you can hardly see it.”

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Posted 5 years ago

“Bought personalised towels as gifts. Easy to order and arrived promptly. Seem good quality and really happy with the personalisation- only thing was delivered just in the delivery bag not even in a separate plastic bag to keep clean.”

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Posted 5 years ago

“I received my order But did not get confirmation of order or telling me when delivered but my order dud turn up Very nice product so thank you”

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Posted 5 years ago

Hi Jackie Thanks for your honest feedback. It looks like your order has now been delivered. Would it be possible to update your review? Many thanks, Tom

Posted 5 years ago

“I would like to give you a review but I still haven’t received my items. Amendment - I have now received my items and I am very pleased with them thank you. Would recommend that you check that your items have been delivered before asking for a review !! Thank you 😊”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews