How would you rate
"What a service! Jenna Spells (+ Rich!) couldn't have been more helpful. They manage to turn around a completely new order for different items in under 3 days (including artwork, print and post!), despite Jenna being on annual leave for part of it!
I've used this company every time I need something for the last 5 years, and they have never let me down in all that time either in quality or delivery.
With all the poor customer service out there these days, Custom Planet and their staff are like a breath of fresh air.
Thank you team!"
"I'm not usually one to write reviews however, I wanted a hoodie with an image on that I saw online. No where sold it so I ordered it as a custom made item.
The image I sent in with my order wasn't the best so a lady called Jenna contacted me via email and asked me to send the image to her via email. Once she received this image within half an hour she sent me an image to proof. For me, that was just incredible. I wasn't expecting such a fast response!
I approved the proof and if I'm being honest, I wasn't expecting it to be the best jumper in the world. However, a week later to my surprise the door bell rang with a delivery for me. I didn't even know what I had ordered as I was expecting to wait at least 2-3 weeks!
I opened the package and I can't even explain how amazing it is! Considering the picture I sent was low resolution, it has turned out incredible. The print looks of good quality unlike other personalised items I have ordered from elsewhere and I'm honestly just amazed.
100% would recommend to my friends and family!"
"I highly recommend Custom Planet.
I have purchased ladies fit t-shirts and had my company logo embroidered on. Very good quality and reasonably priced. Great communication and service from start to finish. I will continue to use Custom Planet for my corporate purchases."
"Everything is wrong. Design for embroidery had to do myself.
Company think that they are not responsible for stocks,seems they never heard about inventory. Instead to help out they decide to stick with own opinion,which at the end is not beneficial to both-me and them. Wrong policy!!!
Everything takes to long.
Shortly-there is hundreds of tousen company's over UK who does embroidery,go for other company."
Thanks for your feedback. I believe one of our sales reps helped you with the issue when a product you ordered was out of stock. I understand you were frustrated by this but in the end were very happy with the quality of the product and embroidery you received. Although our website isn't perfect some of the products do sometimes go out of stock or become discontinued and are incorrectly updated. I'm sure you understand we produce thousands of garments each week and on odd occasions we do make mistakes but always try to put them right as best we can. We will take your points on board and try to improve the website in future.
Posted 1 year ago
"They never sent me an email confirmation. Then the person dealing with my delivery put the wrong postcode for delivery so the parcel got tuck at the depo... they then managed to do the exact same thing again the next day when I asked them to deliver another t shirt to replace the lost one.
When the cost of the t shirt was so high, I would expect a much better service than what i received."
Hi Oskar, Im sorry you feel the service was poor on your order. I've looked into this and it looks like the reason you didn't receive an order confirmation was because you entered the wrong email address so the order confirmation email bounced. You should have still received a proof to confirm before production so hopefully this was ok. Apologies for sending the t-shirt to the wrong address. I think despatch was having a bad day when they send out your order as to send it out to the wrong address twice is very strange. I'm sorry we couldn't give you the service you expect on this occasion, the vast majority of our orders go without a hiccup but due to the nature of what we do mistakes happen sometimes. To try to fix the problem on this occasion we sent you a replacement, which I understand you did end up recieving and we refunded you for the whole order. We had thought that you were happy with the outcome as you ended up with two t-shirts for free, although a little late due to the mixup in despatch, which I understand is frustrating. Thanks Custom Planet
Posted 1 year ago