Custom Planet Reviews

4.6 Rating 117 Reviews
89 %
of reviewers recommend Custom Planet
4.6
Based on 117 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email
Read Custom Planet Reviews
Visit Website

Phone:

0191 270 8181

Location:

Unit 7, Strand House,
Camperdown Industrial Estate, Locomotion Way,
Newcastle upon Tyne
United Kingdom
NE12 5US

Write Your review

Tell us how Custom Planet made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Custom Planet 5 star review on 19th July 2018
Cate Battson
Custom Planet 5 star review on 4th February 2017
Jake
Custom Planet 5 star review on 13th May 2016
Charlotte Smedley
Anonymous
Anonymous  // 01/01/2019
Great company to work with! Richard was patient and very prompt with his responses and the order was delivered 3 days earlier than quoted! The products all look great! Will certainly be ordering with Custom Planet again! Thank you team :-)
Helpful Report
Posted 2 years ago
I checked in with Custom Planet after not receiving my product when they were supposed to show up. They have a "text us" phone number on the website. They responded quickly and immediately got to work on correcting things for me. My ordered hats were on a tremendous backorder and wouldn't show up for almost a year. They did some digging directly in the warehouse and managed to find the hats I ordered that were leftovers from a previous order! And to make things right, they even threw in an extra couple embroidered hats for the trouble. TREMENDOUS customer support! I would highly recommend using them in the future for similar custom items!
Helpful Report
Posted 2 years ago
Thank you for your generous 5-star rating of Custom Planet! We appreciate that you got in touch when you didn't receive your items. We're so glad that we could find some leftover inventory for you, and provide extra hats as a courtesy for your inconvenience. We strive to provide the very best in customer support and it's great to hear that you received such a positive experience. We hope to be able to provide you with great service again in the future.
Posted 9 months ago
Very good thanks
Helpful Report
Posted 7 months ago
I still have t revived my quote yet
Helpful Report
Posted 2 years ago
Submit a quote request but never heard anything.
Helpful Report
Posted 2 years ago
Thanks for your feedback Joseph. We did have a few issues when our new website went live some of which are still on going - but hopefully you will have a better experience if you contact us in the future.
Posted 9 months ago
This website is TRASH! I placed an order on May 7th, & it showed that it’ll be delivered on May 28th. Going on nearly 3 weeks & I still haven’t received anything nor have I gotten any type of update. Tried calling customer service several times even left voicemails & still nothing. I’m out $36.60 so at this point I’m demanding a refund!
Helpful Report
Posted 2 years ago
Hi Anonymous, we don't sell in dollars so I think you are maybe reviewing the wrong website. There is a Custom Planet based in the USA so its possible you were reviewing them?
Posted 9 months ago
The quote given is nothing like the actual cost given, it cost a lot more
Helpful Report
Posted 2 years ago
Thank you so much for letting us know your experience with Custom Planet. We're sorry to hear that you were disappointed with the difference between the estimate given on the website and the actual quote we sent you. The prices on the website are an estimate and are only for the plain garment or promotional product. We then provide a full quote based on your printing requirements and quantity. This can vary drastically based on how complex your printing requirements are. We have tried to update the website to give more information and include printing price lists so hopefully things are a bit more clear.
Posted 9 months ago
Awesome customer service and they helped me every possible way they could for me to get my hat ordered when I couldn't get it figured out. They ended up calling me and got it all figured out and paid right over the phone. Only reason why I have 4 stars instead of 5 is because of how long shipping takes to receive my item but besides that this company is definitely a place to get what you want.
Helpful Report
Posted 3 years ago
Excellent service and quick delivery.
Helpful Report
Posted 6 years ago
Nothing is ever too much trouble for Custom Planet. Quick to quote and fast turnaround when needed! Definitely one of the better companies to work with and most excellent communication throughout the jobs!
Helpful Report
Posted 6 years ago
We approached Custom Planet with a very tight deadline. They provided fantastic service at affordable prices. We will be sure to contact Jenna next time we need promotional clothing.
Helpful Report
Posted 6 years ago
Really great customer service. Delivered a quality product at a reasonable price. Thanks!
Helpful Report
Posted 6 years ago
Custom Planet is rated 4.6 based on 117 reviews