CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 727 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 9 months ago

“Have been using cupsdirect for years. Great prices and service. Any problems they sort straight away and really fast delivery too. Higgly eecommend”

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Posted 9 months ago

Hi Adriana, Thank you for taking the time to review your experience with us. I'm glad to hear you are happy with the prices and services received. Of course, we hope that problems don't occur, but if they do, our friendly team are always here to help resolve any issues. Have a relaxing evening and thank you for your continued custom

Posted 8 months ago

“Delivered in great time condition.”

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Posted 9 months ago

“Very good quality”

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Posted 9 months ago

“Good quality items at reasonable rates. Could do with having a sample items to save me buying a whole box of something that isn't any good.”

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Posted 9 months ago

Hi Greg. Sample packs can be purchased through our website at https://cupsdirect.co.uk/collections/product-samples if ever needed. Please feel free to contact us directly at support@cupsdirect.co.uk if we can assist with ordering any samples you need as the team will be happy to help

Posted 8 months ago

“excellent service and product”

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Posted 9 months ago

“Great price and ultra fast delivery !”

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Posted 9 months ago

“Brilliant service quick delivery would use again”

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Posted 9 months ago

“Really great customer service and very fast delivery. Thanks .”

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Posted 9 months ago

“Absolutely amazing from start to finish, the customer service has been exemplary and I would definitely use them again. Thank you CupsDitect!”

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Posted 9 months ago

Good morning Michelle, Thank you so much for taking the time to write such a positive review. We're so glad to hear that the service you received has been amazing and we look forward to assisting you again with future orders.

Posted 9 months ago

“Good product”

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Posted 9 months ago

“Excellent quality cups and very speedy delivery service”

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Posted 9 months ago

“Amazing service very helpful would highly recommend fast a quick delivery”

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Posted 9 months ago

“Speed, ease of transaction, reliability, quality - what more is required for a good experience?”

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Posted 9 months ago

“Good quality products, always arrive on time.”

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Posted 9 months ago

“This review is only marked down due to your chosen deliverer, however sadly you carry the vacarious liability for using them. The product was supplied by you very quick indeed and with the delivere APC shortly after order, I arrange for it to be delivered on 4th July. That didnt happen and i received a message saying the delivery had failed, for reasons I can evidence if needed I truly dont think the driver even attended my property. I re arranged for 5th, that didnt happen, the e amils and calls continued and it was re arranged for Monday 8th, that didnt happen, it hadnt even been placed on the van. I was told 9th it would arrive, that didnt happen and again i was told it hadnt made the delivery van again so we arranged today 10th, i felt so concerned that I made a point of e mailing shortly after 7am this morning to make sure it was on the van and i was assured it was. It arrived at 11.45 this morning. What your company did was great but I do think APC needs a little kick up the backside. to put it into context I made a different order 30 minutes after this one and DPD delivered it the following day with no issues, incidentally the day APC registered a failed delivery. It isnt best practice for your business.”

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Posted 9 months ago

Good afternoon Darren, I hope you are well. Thank you for your positive feedback on the direct service you received from us at CupsDirect. I was disappointed to read about your negative experience with APC for your delivery. This isn't something we hear of happening very often so I do apologise. As discussed yesterday this information has been forwarded on to the courier. We are always here to assist If delivery issues do occur so please do not hesitate to get in direct contact with us straight away in future as we are more than happy to speak with our couriers to resolve any problems for you and ensure your items arrive promptly and that you are kept up to date accurately on your delivery. Apologies and I do hope you order from us again and give us the chance to redeem this negative experience.

Posted 9 months ago

“Super-fast delivery of fully recyclable cups, strong and good looking. Can go in household recycling which is fantastic. Packed in paper wrappers too - no plastic anywhere. Many thanks”

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Posted 9 months ago

Hi Anne, Thank you for your positive review. We're glad to hear you are happy with the cups both aesthetically and environmentally!

Posted 9 months ago

“Great service”

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Posted 9 months ago

“Deliveries are quick, prices are fair and the quality of the plastic is good. No complaints.”

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Posted 9 months ago

“Quick excellent service”

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Posted 9 months ago

CupsDirect is rated 4.9 based on 727 reviews