CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.86

4.9 Rating 821 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 27th January 2026

"Rebecca W

CupsDirect 5 star review on 15th December 2025

"Irfana P

CupsDirect 5 star review on 26th September 2025

Anonymous

CupsDirect 5 star review on 6th September 2025

Anonymous

CupsDirect 5 star review on 31st August 2025

Anonymous

117

Anonymous

Anonymous // 01/01/2019

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English

“Quick and efficient service.”

Helpful Report

Posted 3 months ago

“User friendly website with excellent customer service. Very easy to request a sample product before making our order.”

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Posted 3 months ago

Hi Charlotte, Thank you for your wonderful 5-star review! We're so glad to hear that you found our new website user-friendly and our customer service excellent. The sample section makes it really straightforward to check you are ordering the correct item for your needs before committing to a whole case so I'm glad you found this useful. Thank you for your custom

Posted 3 months ago

“Well packed and quick delivery will order again”

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Posted 3 months ago

Hi Geva, Thank you for your 5-star review! We're so pleased to hear that your order was well packed and delivered quickly. We appreciate your custom

Posted 3 months ago

“Very good for support customers”

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Posted 3 months ago

“delivery really quich with no hassle, very good customer services”

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Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star company and product reviews! We're delighted to hear that you had a quick and hassle-free delivery experience, along with great customer service and that our products work so well for you. Thank you for your custom.

Posted 3 months ago

“Their champagne flutes are great and delivery is always super quick!!”

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Posted 3 months ago

Hi Charlotte, Thank you for your fantastic 5-star review! We're thrilled to hear that you love our champagne flutes and appreciate our speedy delivery. Your support means a lot to us!

Posted 3 months ago

“Excellent service and really good product”

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Posted 3 months ago

Hi Riyaz, Thank you for your wonderful 5-star reviews! We're so glad to hear that you received excellent service and that our Premium Bamboo Paddle Skewers Range works so well for you. Your custom is much appreciated

Posted 3 months ago

“Excellent quality and value”

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Posted 3 months ago

Hi Muhib, Thank you for your excellent 5-star review of CupsDirect and also our Original Hot Paper Cup Range 4oz. We're delighted to hear that you found our products to be of great quality and value. Your satisfaction is our top priority, and we appreciate your support.

Posted 3 months ago

“Good products, cheapest online 'like for like', prompt delivery and loyalty points that give discounts-what more could you want?!”

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Posted 3 months ago

“Always super fast delivery and great products at competitive prices.”

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Posted 3 months ago

Hi Julie, Thank you for your 5* company review of CupsDirect. Your support and custom is much appreciated.

Posted 3 months ago

“Quick and easy to order. Delivery was fast as well”

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Posted 4 months ago

Hi Julie, Thank you for your fantastic 5 star review! We’re glad to hear that you found our ordering process quick and easy, and that your delivery was fast. Your feedback and custom is much appreciated.

Posted 4 months ago

“Good Service!”

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Posted 4 months ago

“CupsDirect is a good, efficient company that delivers the products well and in time. The products it promotes are of good quality too.”

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Posted 4 months ago

Hi Anjna, thank you so much for your wonderful 5 star review! We're thrilled to hear that you found our company efficient and our products to be of good quality. Timely delivery is something we strive for, and it’s great to know we hit the mark for you. Your feedback means a lot to us! Warm regards, Team CupsDirect

Posted 4 months ago

“great value products and fast shipping thanks! shipping is a little expenseive and some products are only available in huge bulk quantities, which isn't always ideal for a small business, but still great”

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Posted 4 months ago

Hi Kitty, thank you for your great 5 star review! We're so glad you found our products to be a great value and appreciate your feedback on shipping costs and bulk quantities. We're always striving to improve, and your insights are valuable to us. We do also offer free of charge APC economy shipping on orders over £100 which you may find useful when placing your next order :) Thank you for your support!

Posted 4 months ago

“Everything perfect! Best boxes”

CupsDirect 5 star review on 6th October 2025

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Posted 4 months ago

Hi Urte, thank you so much for your 5 star review and the photo of how you use our Kraft Platter Boxes. Your food looks great! We appreciate your support and continued custom.

Posted 4 months ago

“Great range of products and good prices. A very effecient service with easy ordering, comprehensive product information and quick delivery. I highly recomend Cups Direct”

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Posted 4 months ago

“First time order with CupsDirect. I had issues with the courier that I tried to resolve directly but had no luck. As soon as I informed CupsDirect, they organised another parcel next day and was sorted right away. Was very impressed with their response times and service. The product was of good quality too. I would highly recommend 👍🏼”

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Posted 4 months ago

Hi Arif, thank you for your fantastic 5 star review! We're delighted to hear that our prompt responses and service left a great impression. Providing quick and effective support is always our priority, and we’re glad we could help. We appreciate your recommendation and continued custom.

Posted 4 months ago

“Excellent fast service as always. Great product1”

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Posted 4 months ago

Hi Emma, Many thanks for your 5* company review and for your review of our basic clear plastic cups. We appreciate you taking the time to review us so highly.

Posted 4 months ago

“Great service, quick delivery. Will use again.”

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Posted 4 months ago

Hi Scott, Thank you for your 5* reviews of CupsDirect and our products. We appreciate your continued custom

Posted 4 months ago

“Orders already delivered on time. Great service.”

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Posted 4 months ago

Hi Andrew, Thank you for your reviews of CupsDirect as a company and also the product reviews for the 8oz and 12oz cups you order from us. We're really glad you find both the service and products to be 5* and we appreciate your kind words and continued custom.

Posted 4 months ago

CupsDirect is rated 4.9 based on 821 reviews