CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 760 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 15th May 2025

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CupsDirect 5 star review on 6th May 2025

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CupsDirect 5 star review on 28th April 2025

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CupsDirect 5 star review on 17th April 2025

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to order plastic cups for the Clare Priory Craft Fair as I have in past years, OXO, I placed an order for the 12oz and asked to be notified when the 22oz were back in stock. I then was told that the OXO were no longer available so I ordered Tuff range making a mistake that the 22oz were in boxes of 500, several email later I had to order another 500 of the Tuff, the email exchanges were with Adelle and she was very helpful. The points I make are, when an item is no longer available it should be show so on your web site as I could have ordered the rPET earlier when in stock, secondly If all this was know when ordering I would have had one delivery with no delivery charge, but as it happened i had to place three orders and pay two delivery charges”

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Posted 1 week ago

Hi Tom, Thank you for your positive review and also for your constructive feedback regarding the out of stock/discontinued lines on our website. I'll pass this information to the relevant department for review. If you ever need to query stock levels or restock dates for any of our products please feel free to get intouch with the support team who can advise on this right away to save you placing multiple orders and facing additional unecessary delivery fees when ordering with us. We are always here to help and thank you for your continued custom

Posted 1 week ago

“I have found Cups Direct to be very helpful when you call them on the phone. Their speed of getting goods out is excellent. It was almost next day delivery I think - brilliant!”

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Posted 3 weeks ago

Hi Adam, thank you for your review! We're delighted to hear that you've had a positive experience with our phone support and speedy delivery. Thank you for your support.

Posted 2 weeks ago

“Had to wait until in stock otherwise 5*”

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Posted 3 weeks ago

“Products fabulous, delivery time an issue with delays but think more down to courier than Cups Direct. Would Definately use again!”

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Posted 1 month ago

Many thanks for your positive review. Please feel free to get in contact if you face delivery delays as the support team are always here to help. Thank you for your continued custom.

Posted 3 weeks ago

“Efficient, helpful, and speedy service! No need to go anywhere else”

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Posted 2 months ago

Hi Sam, Thank you for your kind words. We're so pleased that you are happy with all aspects of CupsDirect. Thank you for your custom

Posted 2 months ago

“Good product”

CupsDirect 4 star review on 24th March 2025

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Posted 3 months ago

“Great quality only thing is that the lids are too snug so they can dent the soup containers. Otherwise good prices and fast delivery.”

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Posted 5 months ago

Hi Anoma, Thank you for your positive review. I'm pleased to hear you are happy with our prices and delivery time. A member of the support team will be in touch with you directly today to get more information on the lid fitment issue you are experiencing with the soup containers.

Posted 5 months ago

“delivery on time”

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Posted 10 months ago

“Quick delivery, excellent products.”

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Posted 10 months ago

“Good service”

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Posted 11 months ago

“Good quality products, always arrive on time.”

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Posted 1 year ago

“Fantastic service, fast delivery”

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Posted 1 year ago

“Delivery service has a lot to be desired, not the speed of delivery but how, the company that delivers have been known to leave the delivery outside (an open) in the rain rather than bring into the kitchen”

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Posted 1 year ago

Good afternoon, I'm sorry to hear that your boxes have been left outside. We've had a look into this and we can see that this has only been the case when delivered by DPD as the carrier so I suggest using APC going forward to see if this makes a difference. If you have any other problems please reach out to support@cupsdirect.co.uk and we will be here to help.

Posted 1 year ago

“We really like cupsdriect products.”

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Posted 1 year ago

“Great quality and quick shipping”

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Posted 1 year ago

“We buy plastic cups foil trays all good had a slight problem with the four and a half ounce plastic pots with lids half the lids don't fit very annoying”

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Posted 1 year ago

“Very satisfied with my order but delivery was not good they left my delivery on. The door step and did not wait for me to open the door”

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Posted 1 year ago

Hi Ted, Many thanks for taking the time to review us and we're glad you're happy with the order. I'm sorry that the courier didn't wait for you to come to the door, they shouldn't leave parcels without being instructed to do so, so hopefully this won't happen again. If you do have more issues in the future please don't hesitate to email support@cupsdirect.co.uk so we can look into this and resolve it for you.

Posted 1 year ago

“great service, good quality and fast delivery service”

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Posted 1 year ago

“Very good service on dilivery and good quality items received Thank you”

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Posted 1 year ago

Hello John, thank you for your review. We are thrilled that you had a good experience with our delivery and that our products met your expectations. We really appreciate your loyalty and hope to serve you again in the future. Ellie

Posted 1 year ago

“Everything arrived on schedule, well packed, no extraneous plastic.Have not yet used them so cannot comment on the functionality”

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Posted 1 year ago

CupsDirect is rated 4.9 based on 760 reviews