CupsDirect Reviews

Name: CupsDirect
Address: 7 Kings Court, Newcomen Way, Colchester, Essex
Rating: 4.82

4.8 Rating 511 Reviews

96 %

of reviewers recommend CupsDirect

4.8

Based on 511 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 243777

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 25th April 2024

Kele W

CupsDirect 5 star review on 17th April 2024

Sanj C

CupsDirect 5 star review on 16th April 2024

Murat Y

CupsDirect 5 star review on 20th March 2024

Hayley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We really like cupsdriect products.”

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Posted 2 weeks ago

“Great quality and quick shipping”

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Posted 1 month ago

“We buy plastic cups foil trays all good had a slight problem with the four and a half ounce plastic pots with lids half the lids don't fit very annoying”

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Posted 1 month ago

“Very satisfied with my order but delivery was not good they left my delivery on. The door step and did not wait for me to open the door”

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Posted 2 months ago

Hi Ted, Many thanks for taking the time to review us and we're glad you're happy with the order. I'm sorry that the courier didn't wait for you to come to the door, they shouldn't leave parcels without being instructed to do so, so hopefully this won't happen again. If you do have more issues in the future please don't hesitate to email support@cupsdirect.co.uk so we can look into this and resolve it for you.

Posted 2 months ago

“great service, good quality and fast delivery service”

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Posted 5 months ago

“Very good service on dilivery and good quality items received Thank you”

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Posted 5 months ago

Hello John, thank you for your review. We are thrilled that you had a good experience with our delivery and that our products met your expectations. We really appreciate your loyalty and hope to serve you again in the future. Ellie

Posted 5 months ago

“Everything arrived on schedule, well packed, no extraneous plastic.Have not yet used them so cannot comment on the functionality”

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Posted 6 months ago

“A fair price. Product as described. Delivered on time”

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Posted 6 months ago

“Never had a problem”

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Posted 6 months ago

“Good service.”

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Posted 6 months ago

Hello Kelvin, Thank you for bringing this to our attention and thank you for taking my call just now. It seems there has been a communication issue, where you didn't receive an automatic email requesting a date for collection. We are working on a way for our system to notify us if we don't receive a reply to such an email so we can know if it needs a follow-up. Your return has now been processed and I hope this has been resolved in a way that you are happy with. Kind Regards, Ellie

Posted 6 months ago

“Great service for delivery, good customer service, cups are good quality, price for delivery could be slightly lower.”

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Posted 6 months ago

Thank you Raj for your 4 star rating! We're glad to hear that you found our delivery service to be great, as well as our customer service. We also appreciate your comment on the delivery price. We are always striving to improve and your feedback is valuable to us. Ellie

Posted 6 months ago

“Good cups and lids.”

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Posted 7 months ago

“Always been more than satisfied with this company. However this time I have been told on the phone that you will not stock 6oz hot cup lids as they are an unusual size! They are the most popular size in every Artisan coffee shop in the country. Surely your staff are misinformed?”

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Posted 10 months ago

“Good quality products”

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Posted 1 year ago

“Really disappointed with the delivery. Which is such as shame because the product is perfect”

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Posted 1 year ago

“Delivery took a week before I received the products. The shop is very helpful when I emailed and ask and tried to find out when will I get the delivery.”