CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.86

4.9 Rating 812 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 26th September 2025

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CupsDirect 5 star review on 6th September 2025

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CupsDirect 5 star review on 31st August 2025

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CupsDirect 5 star review on 18th August 2025

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115

Anonymous

Anonymous // 01/01/2019

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English

“As a small business that operates a busy cafe we very much appreciate using Cups Direct. They carry a wide range of quality products several of which suit our needs, are priced competitively and are alwasy delivered promptly and without issue. We have been purchasing from them for a few years not and in the uncertain world of on line purchasing Cups Direct have consistently proven themselves both reliable and reputable. We are always confident of great customer service when dealing with them. Thank you CD!”

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Posted 1 year ago

Hi Bill, Thank you so much for your 5* review of CupsDirect. We really appreciate your kind words and are so pleased to hear that you find our products, delivery and customer service all to be of a high standard. We value your continued custom and look forward to assisting you with future orders. Take care

Posted 1 year ago

“We continue to be repeat customers for hospitality products from cups direct. They provide quality products at competitive pricing which is not very often beaten. The website is easy to navigate, particularly for repeating previous orders, and delivery is quick. While the carriage paid amount is quite a bit higher than some other suppliers, we purchase multiple items and optimize our delivery timing to make the best of this.”

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Posted 6 hours ago

“Excellent service can’t fault you 👍”

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Posted 11 hours ago

“Always sure of good service with Cups Direct.”

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Posted 5 days ago

Hi Paul, Thank you for your 5* review. We’re glad to hear you always receive good service when ordering with CupsDirect and we appreciate your continued custom. Warm regards, Team CupsDirect

Posted 5 days ago

“Always an efficient service”

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Posted 5 days ago

Hi Wayne, Thank you for your review. We’re glad you find our service efficient and we appreciate your support. We look forward to helping you again soon. Kind regards, Team CupsDirect

Posted 5 days ago

“I really love how they thoroughly make customer success their number 1 priority. I love their products.”

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Posted 1 week ago

Hi there, Thank you for your review and for your kind words. Customer satisfaction is our top priority so I'm glad you were happy with the products and service received. Warm regards, Team CupsDirect

Posted 6 days ago

“Excellent service!”

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Posted 2 weeks ago

Hi Eleanor, Thank you for the 5-star review! We’re thrilled you had excellent service and appreciate your kind words. We look forward to helping you again soon. Warm regards, Team CupsDirect

Posted 2 weeks ago

“Amazing quality product”

CupsDirect 5 star review on 14th November 2025

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Posted 1 month ago

“Good all round service,competitive pricing.”

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Posted 1 month ago

Hi Ryan, Thank you for the 5-star review! We’re glad you’re happy with our service and pricing. Looking forward to helping you again on future orders. Kind regards, Team CupsDirect

Posted 3 weeks ago

“Very Good supplier”

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Posted 1 month ago

“I have been using Cups Direct for quite a few years now and can't fault the service, easy to order online and delivered very quickly. Good product and price”

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Posted 1 month ago

Hi Jean, Thank you so much for taking the time to review CupsDirect so highly! We're so grateful for your continued custom over the last 5 years and we're please that our 7oz Bio Recyclable water cups work so well for you. Thank you for your continued support!

Posted 1 month ago

“I have been using this company CupsDirect since August and they are really good next day delivery in most cases and the competitive prices that they have are really to good to miss the quality of the bags and plastic glasses which are recyclable come a really good price point I would recommend that you look through their web site for all of your packaging and party needs a really good company at competitive prices”

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Posted 1 month ago

Hi Barry, Thank you for your amazing 5-star review! We really appreciate your kind words and we're so glad to hear that you're happy with the products and service received so far. We look forward to continuing this 5* service for you on future orders. Thank you for your support! Warm wishes, Team CupsDirect

Posted 1 month ago

“Quick and efficient service.”

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Posted 1 month ago

“User friendly website with excellent customer service. Very easy to request a sample product before making our order.”

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Posted 1 month ago

Hi Charlotte, Thank you for your wonderful 5-star review! We're so glad to hear that you found our new website user-friendly and our customer service excellent. The sample section makes it really straightforward to check you are ordering the correct item for your needs before committing to a whole case so I'm glad you found this useful. Thank you for your custom

Posted 1 month ago

“Well packed and quick delivery will order again”

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Posted 1 month ago

Hi Geva, Thank you for your 5-star review! We're so pleased to hear that your order was well packed and delivered quickly. We appreciate your custom

Posted 1 month ago

“Very good for support customers”

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Posted 1 month ago

“delivery really quich with no hassle, very good customer services”

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Posted 1 month ago

Hi there, Thank you so much for your fantastic 5-star company and product reviews! We're delighted to hear that you had a quick and hassle-free delivery experience, along with great customer service and that our products work so well for you. Thank you for your custom.

Posted 1 month ago

“Their champagne flutes are great and delivery is always super quick!!”

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Posted 1 month ago

Hi Charlotte, Thank you for your fantastic 5-star review! We're thrilled to hear that you love our champagne flutes and appreciate our speedy delivery. Your support means a lot to us!

Posted 1 month ago

“Excellent service and really good product”

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Posted 1 month ago

Hi Riyaz, Thank you for your wonderful 5-star reviews! We're so glad to hear that you received excellent service and that our Premium Bamboo Paddle Skewers Range works so well for you. Your custom is much appreciated

Posted 1 month ago

“Excellent quality and value”

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Posted 1 month ago

Hi Muhib, Thank you for your excellent 5-star review of CupsDirect and also our Original Hot Paper Cup Range 4oz. We're delighted to hear that you found our products to be of great quality and value. Your satisfaction is our top priority, and we appreciate your support.

Posted 1 month ago

“Good products, cheapest online 'like for like', prompt delivery and loyalty points that give discounts-what more could you want?!”

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Posted 2 months ago

CupsDirect is rated 4.9 based on 812 reviews