CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 774 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 6th September 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As a small business that operates a busy cafe we very much appreciate using Cups Direct. They carry a wide range of quality products several of which suit our needs, are priced competitively and are alwasy delivered promptly and without issue. We have been purchasing from them for a few years not and in the uncertain world of on line purchasing Cups Direct have consistently proven themselves both reliable and reputable. We are always confident of great customer service when dealing with them. Thank you CD!”

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Posted 10 months ago

Hi Bill, Thank you so much for your 5* review of CupsDirect. We really appreciate your kind words and are so pleased to hear that you find our products, delivery and customer service all to be of a high standard. We value your continued custom and look forward to assisting you with future orders. Take care

Posted 10 months ago

“Great customer service.”

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Posted 1 day ago

“Excellen and very quick service. Will definately be ordering again”

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Posted 5 days ago

“Fast delivery on time ,product as stated,good price”

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Posted 1 week ago

Hi Andy, Thanks for your 5* review. We look forward to assisting you with future orders.

Posted 1 week ago

“Excellent company to deal with, products continually delivered quickly and efficiently”

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Posted 2 weeks ago

Hi Gianfranco, Thank you for your 5* review of CupsDirect and for your kind words. We are so pleased that you are happy with both products and service received and are grateful for your continued custom.

Posted 2 weeks ago

“Got double wall cups from CupsDirect, seem to let less heat transfer than many others used, good quality and price”

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Posted 2 weeks ago

Hi Sean, Thank you for your reviews and 5-star ratings for both CupsDirect and the products you've ordered from us. We're pleased to hear that the quality and performance of our double wall cups exceeds your expectations. Your feedback means a lot to us, and we're glad to have you as a customer!

Posted 2 weeks ago

“Very reliable order is always on time and most importantly undamaged.”

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Posted 3 weeks ago

“We’ve been ordering our cake boards from Cups Direct for years and they have never let us down. As soon as we place an order, it is shipped out and arrives the very next day every time. Their customer service is second to none, with staff who are always friendly, helpful, and happy to go the extra mile. It is rare to find a supplier that is this reliable, efficient, and a pleasure to deal with. Highly recommended.”

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Posted 3 weeks ago

Hi Lee, Thank you so much for your kind words and 5* company review of CupsDirect. We look forward to continuing to assist you on future orders with the same high level of service and appreciate your continued custom :)

Posted 3 weeks ago

“Wide selection, quality products, user friendly ordering process, excellent prices and prompt hassle-free delivery”

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Posted 4 weeks ago

Hi Ian, Thank you so much for taking the time to review both our products and services today. We appreciate your 5* review and value your continued custom.

Posted 4 weeks ago

“Good product”

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Posted 1 month ago

“Have used cups direct a few times recently - the product is good quality at a decent price and the turnaround time is quick.”

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Posted 1 month ago

Hi Kathryn, Thank you for your 5* company and product reviews. We are so please to hear you are happy with our products and services and we appreciate your continued custom.

Posted 1 month ago

“Gods quality, fast delivery”

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Posted 1 month ago

Hi Kokoro, Many thanks for taking the time to review CupsDirect along with some of our products today. We are grateful for your 5* rating of us as a company and for the products you purchase from us. Your continued custom is much appreciated.

Posted 1 month ago

“Fast and efficient - good prices - website is easy to navigate - would highly recommend”

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Posted 1 month ago

Hi Richard, Thank you for your 5-star review! I'm so glad that you find our website easy to navigate and are happy with the services and prices received. Your recommendation means a lot to us

Posted 1 month ago

“As always. Lightning delivery. Ordered Tuesday, arrived Wednesday!”

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Posted 1 month ago

Hi Leslie, Many thanks for your review of CupsDirect. I'm so pleased that your items arrived quickly and that you are happy with the service received. Have a great day!

Posted 1 month ago

“Swift delivery, clear concise ordering system. Will be using again fo sho”

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Posted 1 month ago

“Good products, prices and quick delivery.”

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Posted 1 month ago

“Fast online service easy payment and fast delivery times. 100% product quality on double wall cups and lids”

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Posted 2 months ago

Hi Chris, thank you so much for your 5-star review! We’re so glad to hear that you found our online service fast and our double wall cups and lids to meet your quality expectations. Thank you for your custom

Posted 1 month ago

“Very efficient delivery of cups. Cups and plates are the ones we use for our outdoor events and meet our needs very well. Prices were very competitive too.”

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Posted 2 months ago

Hi Anthony, thank you for your fantastic 5-star review! We're glad to hear that our cups and plates are serving you well for your outdoor events. We appreciate your support.

Posted 2 months ago

“Easy to re order our recyclable paper cups each time and always quickly delivered. Can't ask for more than that”

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Posted 2 months ago

“I went to order plastic cups for the Clare Priory Craft Fair as I have in past years, OXO, I placed an order for the 12oz and asked to be notified when the 22oz were back in stock. I then was told that the OXO were no longer available so I ordered Tuff range making a mistake that the 22oz were in boxes of 500, several email later I had to order another 500 of the Tuff, the email exchanges were with Adelle and she was very helpful. The points I make are, when an item is no longer available it should be show so on your web site as I could have ordered the rPET earlier when in stock, secondly If all this was know when ordering I would have had one delivery with no delivery charge, but as it happened i had to place three orders and pay two delivery charges”

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Posted 2 months ago

Hi Tom, Thank you for your positive review and also for your constructive feedback regarding the out of stock/discontinued lines on our website. I'll pass this information to the relevant department for review. If you ever need to query stock levels or restock dates for any of our products please feel free to get intouch with the support team who can advise on this right away to save you placing multiple orders and facing additional unecessary delivery fees when ordering with us. We are always here to help and thank you for your continued custom

Posted 2 months ago

“Great service good price what more would you want . God Bless”

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Posted 2 months ago

Hi Doug, thank you for your wonderful 5 star review! Your support means a lot to us.

Posted 2 months ago

CupsDirect is rated 4.9 based on 774 reviews