CupsDirect Reviews

Name: CupsDirect
Address: Innovation Centre, Boundary Road, Colchester, Essex
Rating: 4.86

4.9 Rating 862 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 14th May 2026

Michael

CupsDirect 5 star review on 25th February 2026

Anonymous

CupsDirect 5 star review on 27th January 2026

"Rebecca W

CupsDirect 5 star review on 15th December 2025

"Irfana P

CupsDirect 5 star review on 26th September 2025

Anonymous

121

Anonymous

Anonymous // 01/01/2019

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English

“As a small business that operates a busy cafe we very much appreciate using Cups Direct. They carry a wide range of quality products several of which suit our needs, are priced competitively and are alwasy delivered promptly and without issue. We have been purchasing from them for a few years not and in the uncertain world of on line purchasing Cups Direct have consistently proven themselves both reliable and reputable. We are always confident of great customer service when dealing with them. Thank you CD!”

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Posted 1 year ago

Hi Bill, Thank you so much for your 5* review of CupsDirect. We really appreciate your kind words and are so pleased to hear that you find our products, delivery and customer service all to be of a high standard. We value your continued custom and look forward to assisting you with future orders. Take care

Posted 1 year ago

“Prompt delivery and very good quality, very satisfied, thanks”

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Posted 2 days ago

“Speedy delivery Good quality product Would recommend 👌”

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Posted 1 week ago

Hi Rachel, Thank you for your 5-star company and product reviews. We’re glad the delivery was speedy and that you’re happy with the quality of the items you purchase from us. Thank you for your custom. Kind regards, Team CupsDirect

Posted 1 week ago

“Excellent service when products are in stock. However waited a long while for products to become available”

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Posted 2 weeks ago

Hi Sarah, Thank you for your feedback. We’re glad to hear you are generally happy with the service received from CupsDirect. We’re sorry about the wait time on some items but rest assured we are continually working to improve stock levels. Feel free to contact the support team directly via telephone or email and we will be happy to advise you on restock dates for the products you need. We appreciate your continued custom and will always be here to help if needed. Thank you, Support Team - CupsDirect

Posted 2 weeks ago

“Great product and delivery was really quick”

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Posted 2 weeks ago

“We have been using Cups Direct for many years now. It's easy to order and delivery is very prompt. We can't really ask for more than that”

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Posted 2 weeks ago

“Great price, no hassle delivery. Communication spot on.”

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Posted 2 weeks ago

Hi Rachel, Thank you for your 5-star review. We’re glad you found a great price, hassle-free delivery, and spot-on communication. We appreciate your custom and look forward to assisting you with future orders. Kind regards, Team CupsDirect

Posted 1 week ago

“Always have what I want in stock and when I ring up to order, the staff are always friendly and courteous”

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Posted 2 weeks ago

Hi Bau, Thank you for your 5-star company review and for your product reviews of the 16oz Diamond cups and straws. We’re glad to hear we have what you want in stock and that the support team are always friendly and courteous when you call to place your orders. It's great to hear that you are so happy with the products you order from CupsDirect and we thank you for your continued custom and have a great day. Kind regards, Team CupsDirect

Posted 1 week ago

“Excellent customer service and efficient delivery service.”

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Posted 4 weeks ago

Hi Nicola, Thank you for your product and company reviews. I'm so please to hear our AQ lined cups work so well for you and that our customer service and delivery are 5*! We appreciate your support. Kind regards, Team CupsDirect

Posted 4 weeks ago

“Super! Always fast delivery!”

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Posted 4 weeks ago

Hi there, Thank you for the 5-star review and for noting our fast delivery. We appreciate your support. Kind regards, Team CupsDirect

Posted 4 weeks ago

“I didn't realise the trays I ordered didn't come with the lids, so what I thought was a reasonable price (little more expensive that usual supplier, but they were out of stock currently) turned out to be a lot more expensive as I had to order the lids too! Not cheapest place, in fact, turned out to be a dear do..but customer service was great & sent out immediately with free delivery. Thank you”

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Posted 1 month ago

Hi Helen, We’re glad our customer service team could help and that the lids were sent promptly. Thank you for your feedback. If you click into the description on the product webpage it notes that lids are purchased separately, but I'll pass your comments to our web team for review in case any changes need to be made to make this information clearer on our website. Thank you for your custom and feedback and if we can help with anything else please don't hesitate to contact the support team directly - support@cupsdirect.co.uk Kind regards, Team CupsDirect

Posted 4 weeks ago

“Very competitive and rapid service, will definitely use again”

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Posted 1 month ago

Hi Clive, We’re glad to hear you found our prices competitive, your delivery was fast, and that you’d consider using us again. Thank you for your custom. Kind regards, Team CupsDirect

Posted 4 weeks ago

“Good quality and fast delivery. A reliable business partner.”

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Posted 1 month ago

Hi there, Thank you for your 5-star review. We’re glad you’re happy with the quality and fast delivery and that you consider us a reliable business partner. Thank you for your continued custom. Kind regards, Team CupsDirect

Posted 4 weeks ago

“Great value Quick delivery”

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Posted 1 month ago

“Great prices, low minimum spend for free delivery which is great as I don't have much space to bulk buy. Also the rewards points add up pretty quickly to get a decent amount of money off!”

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Posted 1 month ago

Hi Natalie, Thank you for your 5-star company review of CupsDirect and also for reviewing the Bagasse Clams and straws you purchase from us so highly. We’re reallt glad to hear you’re happy with the products, prices and low free-delivery threshold. We appreciate you sharing your feedback and thank you for your continued custom. Kind regards, Team CupsDirect

Posted 1 month ago

“I use this company regularly, always consistent and good value. Recently ordered some cup and my drinks look ace.”

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Posted 2 months ago

Hi Michael, Thank you for your 5-star reviews and for choosing CupsDirect. We’re delighted to hear you find us consistent and good value, and that the cups have your drinks looking ace. We think they look great too and thank you for sharing the image. Kind regards, Team CupsDirect

Posted 1 month ago

“Excellent”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“This company are always my go to for disposable consumables for our busy little cafe. The customer services is always quick, friendly and extremely helpful. So great to deal with a real person on the other end of the chat!! Delivery is fast, efficient and always during working hours when the business is open. The invoicing and delivery communication is very much appreciated.”

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Posted 2 months ago

Hi Bill, Thank you for your 5-star review and for choosing CupsDirect as your go-to for disposable consumables. We’re glad to hear our team is quick, friendly, and helpful, and that you value talking to a real person. We're always here to help when/if needed. Thank you for your continued custom. Kind regards, Team CupsDirect

Posted 1 month ago

“Hi Cupsdirect as been supplying Cups and other products for the last 6 years always been very good company and we will carry on with them supplying us for the future . regards Nico Nico's Ices Ltd”

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Posted 2 months ago

Hi Nico, Thank you for your 5-star review and for many years of support. We’re glad to hear CupsDirect has been your reliable supplier for cups and other products, and we look forward to continuing to serve Nico’s Ices Ltd in the future. Kind regards, Team CupsDirect

Posted 1 month ago

“Excellent products and service. They always deliver when they say they will. So reliable”

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Posted 2 months ago

Hi Debra, Thank you for your 5* company review and your review for our 10" cake boards. We’re glad to hear you’re happy with our products and that we consistently deliver on time. We appreciate your feedback and your custom. Kind regards, Team CupsDirect

Posted 2 months ago

CupsDirect is rated 4.9 based on 862 reviews