CupsDirect Reviews

Name: CupsDirect
Address: Innovation Centre, Boundary Road, Colchester, Essex
Rating: 4.86

4.9 Rating 823 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 27th January 2026

"Rebecca W

CupsDirect 5 star review on 15th December 2025

"Irfana P

CupsDirect 5 star review on 26th September 2025

Anonymous

CupsDirect 5 star review on 6th September 2025

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CupsDirect 5 star review on 31st August 2025

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117

Anonymous

Anonymous // 01/01/2019

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English

“As a small business that operates a busy cafe we very much appreciate using Cups Direct. They carry a wide range of quality products several of which suit our needs, are priced competitively and are alwasy delivered promptly and without issue. We have been purchasing from them for a few years not and in the uncertain world of on line purchasing Cups Direct have consistently proven themselves both reliable and reputable. We are always confident of great customer service when dealing with them. Thank you CD!”

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Posted 1 year ago

Hi Bill, Thank you so much for your 5* review of CupsDirect. We really appreciate your kind words and are so pleased to hear that you find our products, delivery and customer service all to be of a high standard. We value your continued custom and look forward to assisting you with future orders. Take care

Posted 1 year ago

“Great product. Received more than promptly. Fully expect to be repeating my order when needed!”

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Posted 3 days ago

Hi Craig, Thank you for your 5* review of CupsDirect. We’re glad to hear you’re pleased with the product and that delivery was prompt. We appreciate your support and look forward to helping you again when you need more Bento boxes and lids! Kind regards, Team CupsDirect

Posted 3 days ago

“fast delivery”

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Posted 6 days ago

Hi Ke, Thank you for your 5* reviews of CupsDirect and our 500ml Kraft quare paper bowls and lids. We’re glad to hear your delivery was fast and that you are happy with the quality. We appreciate your support and thank you for your custom. Kind regards, Team CupsDirect

Posted 5 days ago

“Order always arrives within 2 working days. Cheaper than any other company. Points to earn for money off. Sell hot cups with an aqueous lining that are fully recyclable locally. I won't use any other company for hot cups/ lids and cold drinks cups and they have a range of other useful disposables..”

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Posted 1 week ago

Hi Paul, Thank you for your 5* review of CupsDirect. We’re glad to hear your orders arrive quickly. Our Bio Recyclable - Double Wall Black Embossed Range that I can see you usually order is quite a new line so we really value your positive feedback on this. We appreciate your continued custom and look forward to helping you again soon. Kind regards, Team CupsDirect

Posted 1 week ago

“Excellent fast service as always - thank you! Great product too.”

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Posted 1 week ago

Hi Emma, Thank you for your 5* review of CupsDirect and your kind words about the excellent fast service and great product. We appreciate your support and look forward to helping you again soon. Kind regards, Team CupsDirect

Posted 1 week ago

“Great service, fast delivery and good quality products”

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Posted 2 weeks ago

Hi Claire, Thank you for your 5* company review of CupsDirect and your product reviews for our No.4 platters/lids. We’re glad you found our service fast and the products of good quality. We appreciate your feedback and look forward to helping you again soon. Kind regards, Team CupsDirect

Posted 2 weeks ago

“Ordering via the website is so easy and delivery always prompt.”

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Posted 2 weeks ago

“Very nice quality”

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Posted 2 weeks ago

“Easy to deal with some one to speak to which I think is important these days”

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Posted 1 month ago

Hi Stuart, Thank you for your 5* review. We agree it's important to be able to speak with someone if you require advise or assistance throughout the ordering process. I'm glad you found the support team helpful on your recent order. We appreciate your feedback and look forward to assisting you again soon. Kind regards, Team CupsDirect

Posted 1 month ago

“Good quality”

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Posted 1 month ago

“Great product,easy to order,delivered on time,superb!”

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Posted 1 month ago

Hi Mark, Thank you for your 5* review. We’re glad you found the product great, the ordering easy and delivery timely. We appreciate your feedback and look forward to helping you again soon. Kind regards, Team CupsDirect

Posted 1 month ago

“So easy to purchase and very quick delivery. Excellent all round!”

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Posted 2 months ago

Hi there, Thank you for your 5* review. We’re glad to hear the purchase process was easy and the delivery was quick. We appreciate your feedback and look forward to helping you again soon. Kind regards, CupsDirect

Posted 2 months ago

“We continue to be repeat customers for hospitality products from cups direct. They provide quality products at competitive pricing which is not very often beaten. The website is easy to navigate, particularly for repeating previous orders, and delivery is quick. While the carriage paid amount is quite a bit higher than some other suppliers, we purchase multiple items and optimize our delivery timing to make the best of this.”

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Posted 2 months ago

Hi there, Thank you for your 5* review. We’re glad to hear you’ve had a positive experience with our range, pricing, and easy ordering process, and that delivery fits your schedule. We appreciate your continued custom and will keep aiming to deliver great value. Warm regards, CupsDirect

Posted 2 months ago

“Excellent service can’t fault you 👍”

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Posted 2 months ago

Hi Terry, Thank you for your 5* review. I'm glad to hear you thought our service was excellent. We appreciate your custom. Warm regards, Team CupsDirect

Posted 2 months ago

“Always sure of good service with Cups Direct.”

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Posted 2 months ago

Hi Paul, Thank you for your 5* review. We’re glad to hear you always receive good service when ordering with CupsDirect and we appreciate your continued custom. Warm regards, Team CupsDirect

Posted 2 months ago

“Always an efficient service”

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Posted 2 months ago

Hi Wayne, Thank you for your review. We’re glad you find our service efficient and we appreciate your support. We look forward to helping you again soon. Kind regards, Team CupsDirect

Posted 2 months ago

“I really love how they thoroughly make customer success their number 1 priority. I love their products.”

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Posted 2 months ago

Hi there, Thank you for your review and for your kind words. Customer satisfaction is our top priority so I'm glad you were happy with the products and service received. Warm regards, Team CupsDirect

Posted 2 months ago

“Excellent service!”

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Posted 2 months ago

Hi Eleanor, Thank you for the 5-star review! We’re thrilled you had excellent service and appreciate your kind words. We look forward to helping you again soon. Warm regards, Team CupsDirect

Posted 2 months ago

“Amazing quality product”

CupsDirect 5 star review on 14th November 2025

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Posted 3 months ago

“Good all round service,competitive pricing.”

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Posted 3 months ago

Hi Ryan, Thank you for the 5-star review! We’re glad you’re happy with our service and pricing. Looking forward to helping you again on future orders. Kind regards, Team CupsDirect

Posted 3 months ago

“Very Good supplier”

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Posted 3 months ago

CupsDirect is rated 4.9 based on 823 reviews