CupsDirect Reviews

Name: CupsDirect
Address: Innovation Centre, Boundary Road, Colchester, Essex
Rating: 4.86

4.9 Rating 870 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 14th May 2026

Michael

CupsDirect 5 star review on 25th February 2026

Anonymous

CupsDirect 5 star review on 27th January 2026

"Rebecca W

CupsDirect 5 star review on 15th December 2025

"Irfana P

CupsDirect 5 star review on 26th September 2025

Anonymous

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a small business that operates a busy cafe we very much appreciate using Cups Direct. They carry a wide range of quality products several of which suit our needs, are priced competitively and are alwasy delivered promptly and without issue. We have been purchasing from them for a few years not and in the uncertain world of on line purchasing Cups Direct have consistently proven themselves both reliable and reputable. We are always confident of great customer service when dealing with them. Thank you CD!”

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Posted 1 year ago

Hi Bill, Thank you so much for your 5* review of CupsDirect. We really appreciate your kind words and are so pleased to hear that you find our products, delivery and customer service all to be of a high standard. We value your continued custom and look forward to assisting you with future orders. Take care

Posted 1 year ago

“Bagasse food boxes. Great price,service and delivered on time”

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Posted 2 weeks ago

Hi Andy, Thanks for the 5-star review! We are glad to hear you have had a good experience shopping with us. We really appreciate your custom. Kind Regards, Team Cupsdirect

Posted 3 days ago

“Great Quality products with well packaged delivery and on time.”

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Posted 3 weeks ago

Hi Anthony, Thanks for your 5-star review. We are glad to hear you had a good experience with us and appreciate your support and custom! Kind Regards, Team Cupsdirect

Posted 3 days ago

“very good service, proper profesionals”

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Posted 3 weeks ago

Hi there, Thank you for the 5-star review! We really appreciate it and thank you for your custom. Kind Regards, Team Cupsdirect

Posted 3 days ago

“Best prices I can find, very quick delivery and good value rewards scheme for regular customers.”

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Posted 1 month ago

Hi there, Thank you for your 5-star review! We’re glad you were happy shopping with us. We appreciate your custom. Kind regards, Team CupsDirect

Posted 3 days ago

“brilliant so glad I found Cups Direct, much cheaper than I was paying, and the are better quality. Next day delivery on most of my orders. recommend”

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Posted 1 month ago

“Ordered the coffee beans very prompt delivery excellent beans will definitely order them again thank you very much”

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Posted 1 month ago

“Great quality product, orders turned around & dispatched really fast.”

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Posted 1 month ago

Hi Gerard, Thank you for your kind words. We’re glad you’re happy with the great quality and the fast dispatch. Kind regards, Team CupsDirect

Posted 1 month ago

“Great company. Always helpful and immediate responses. Adele was very very helpful! Top notch customer service :)”

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Posted 1 month ago

Hi Bartek, Thank you for your kind words. We’re glad Adelle could help and that you’re happy with our customer service. We appreciate your continued custom. Kind regards, Team CupsDirect

Posted 1 month ago

“Prompt delivery and very good quality, very satisfied, thanks”

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Posted 1 month ago

Hi George, Thank you for your 5-star reviews. We’re glad to hear you’re happy with the prompt delivery and the quality of the 8oz AQ lined cups meets your expectations. Thank you for your custom. Kind regards, Team CupsDirect

Posted 1 month ago

“Speedy delivery Good quality product Would recommend 👌”

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Posted 1 month ago

Hi Rachel, Thank you for your 5-star company and product reviews. We’re glad the delivery was speedy and that you’re happy with the quality of the items you purchase from us. Thank you for your custom. Kind regards, Team CupsDirect

Posted 1 month ago

“Excellent service when products are in stock. However waited a long while for products to become available”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for your feedback. We’re glad to hear you are generally happy with the service received from CupsDirect. We’re sorry about the wait time on some items but rest assured we are continually working to improve stock levels. Feel free to contact the support team directly via telephone or email and we will be happy to advise you on restock dates for the products you need. We appreciate your continued custom and will always be here to help if needed. Thank you, Support Team - CupsDirect

Posted 2 months ago

“Great product and delivery was really quick”

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Posted 2 months ago

“We have been using Cups Direct for many years now. It's easy to order and delivery is very prompt. We can't really ask for more than that”

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Posted 2 months ago

“Great price, no hassle delivery. Communication spot on.”

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Posted 2 months ago

Hi Rachel, Thank you for your 5-star review. We’re glad you found a great price, hassle-free delivery, and spot-on communication. We appreciate your custom and look forward to assisting you with future orders. Kind regards, Team CupsDirect

Posted 1 month ago

“Always have what I want in stock and when I ring up to order, the staff are always friendly and courteous”

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Posted 2 months ago

Hi Bau, Thank you for your 5-star company review and for your product reviews of the 16oz Diamond cups and straws. We’re glad to hear we have what you want in stock and that the support team are always friendly and courteous when you call to place your orders. It's great to hear that you are so happy with the products you order from CupsDirect and we thank you for your continued custom and have a great day. Kind regards, Team CupsDirect

Posted 1 month ago

“Excellent customer service and efficient delivery service.”

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Posted 2 months ago

Hi Nicola, Thank you for your product and company reviews. I'm so please to hear our AQ lined cups work so well for you and that our customer service and delivery are 5*! We appreciate your support. Kind regards, Team CupsDirect

Posted 2 months ago

“Super! Always fast delivery!”

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Posted 2 months ago

Hi there, Thank you for the 5-star review and for noting our fast delivery. We appreciate your support. Kind regards, Team CupsDirect

Posted 2 months ago

“I didn't realise the trays I ordered didn't come with the lids, so what I thought was a reasonable price (little more expensive that usual supplier, but they were out of stock currently) turned out to be a lot more expensive as I had to order the lids too! Not cheapest place, in fact, turned out to be a dear do..but customer service was great & sent out immediately with free delivery. Thank you”

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Posted 2 months ago

Hi Helen, We’re glad our customer service team could help and that the lids were sent promptly. Thank you for your feedback. If you click into the description on the product webpage it notes that lids are purchased separately, but I'll pass your comments to our web team for review in case any changes need to be made to make this information clearer on our website. Thank you for your custom and feedback and if we can help with anything else please don't hesitate to contact the support team directly - support@cupsdirect.co.uk Kind regards, Team CupsDirect

Posted 2 months ago

“Very competitive and rapid service, will definitely use again”

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Posted 2 months ago

Hi Clive, We’re glad to hear you found our prices competitive, your delivery was fast, and that you’d consider using us again. Thank you for your custom. Kind regards, Team CupsDirect

Posted 2 months ago

“Good quality and fast delivery. A reliable business partner.”

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Posted 2 months ago

Hi there, Thank you for your 5-star review. We’re glad you’re happy with the quality and fast delivery and that you consider us a reliable business partner. Thank you for your continued custom. Kind regards, Team CupsDirect

Posted 2 months ago

CupsDirect is rated 4.9 based on 870 reviews