CupsDirect Reviews

Name: CupsDirect
Address: 7 Kings Court, Newcomen Way, Colchester, Essex
Rating: 4.82

4.8 Rating 510 Reviews

96 %

of reviewers recommend CupsDirect

4.8

Based on 510 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 243777

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 25th April 2024

Kele W

CupsDirect 5 star review on 17th April 2024

Sanj C

CupsDirect 5 star review on 16th April 2024

Murat Y

CupsDirect 5 star review on 20th March 2024

Hayley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and speed of delivery are really great. However the film front bags are not so good. With only 50 per cent useable, as when you put the product inside the bags the seals become unstuck. Obviously manufactoring fault. It doesn't hapoen with all, mainly br ode nos. 050368901974. Po no. 4500227263”

Helpful Report

Posted 7 months ago

Thank you for your feedback and reporting this issue. We apologise for the inconvenience caused here, and have contacted you directly to resolve this for you today. Kind Regards. CupsDirect.

Posted 7 months ago

“Nice people to deal with. Although amongst the cups sent were quite a few broken ones. Probably a packing issue with many of them split and too tightly stacked. Cups Direct were extremely helpful up to a point, but when it happened another time they didn't really want to know saying that no other customer had the problem. Think we'll have to send photographic evidence directly to the manufacturer as holes and splits occurred again this weekend while we were trying to serve.”

Helpful Report

Posted 8 months ago

Hi Liz, thank you for your feedback on the PP beer cups, I am sorry to hear you have experienced more issues with this range. We have contacted you directly to resolve this for you.

Posted 8 months ago

“It would be great if you can provide an option of free delivery service from other courier partners apart from APC only.”

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Posted 9 months ago

Thank you for your feedback on APC. It has been noted. We currently offer the DPD + Pallet services as well as APC.

Posted 9 months ago

“Well I would give a review, if the delivery company APC would actually deliver the goods”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for both orders. APC Tracking now shows the consignment delivered just after 9 am this morning. Apologies for the delay on behalf of APC. I did try to call and discuss this with you, If you need to discuss anything with the product or APC - Please call us back directly on; 01206 243777. Many Thanks. CupsDirect.

Posted 1 year ago

“CupsDirect services is great but let down by your courier company - rude and lazy delivery driver left 12 big boxes at the entrance of a busy restaurant.”

Helpful Report

Posted 1 year ago

Hi Kelvin. Thank You for taking my call and for giving us the feedback. Apologies for APC overnight, As discussed we will try to send your orders with DPD going forward - hopefully this will resolve the issue. Thank the custom to date your business is appreciated. We hope to see you at CupsDirect again soon. Kind Regards.

Posted 1 year ago

“Some of the styles of boxes I ordered were ok (the white ones). Most were pretty flimsy and thin. Not overly impressed with quality.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Sorry you are not happy with some of the Kraft ranges. We have new cake box and bakery ranges coming in the new year which would hopefully work better for the Bakery sector.. The fast food kraft range is a lighter weight material, supplied at a competitive price. I will pass your comments on to purchasing team and If you need any help with the order please contact us directly we will be pleased to assist. Thanks again.

Posted 1 year ago

CupsDirect is rated 4.8 based on 510 reviews