CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 733 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 28th April 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used them at the last minute as didn't have time to go to the local supplier, ordered and spoke to a staff member who was very helpful and explained I needed them to be delivered the next day which he sorted without any fuss at all, first class service and very very competitive prices, would use again tomorrow.”

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Posted 2 years ago

“I ordered clim film and it was torn and destroy and I would like you to make sure that next time to keep your things not destroyed or torn thank you Signed by Marion”

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Posted 2 years ago

Thank you for taking our call today, and the time to express your thoughts on your experience with CupsDirect. We appreciate you bringing this to our attention and we apologise for the damaged packaging you received. We will work hard to ensure that all products are well maintained and supplied in good condition next time.

Posted 2 years ago

“Excellent customer service and good quality products.”

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Posted 2 years ago

“I ordered samples from cups direct. I will be making my orders in soon as the sample items are excellent.”

CupsDirect 5 star review on 23rd April 2023

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Posted 2 years ago

Thank you so much for your 5 star rating, and thankyou for the pictures the platters look really great. I'm pleased to hear the sample pack items have been up to your expectations and we greatly appreciate the opportunity to serve you again in the future. Many Thanks, CupsDirect.

Posted 2 years ago

“Excellent service would recommend this company to others”

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Posted 2 years ago

“Brilliant service, fast delivery and a small issue solved quickly and professionally. Would definitely use again. Keep up the good work and thanks guys”

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Posted 2 years ago

“Fantastic service as per usual”

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Posted 2 years ago

“Good quality products, fast delivery.”

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Posted 2 years ago

“Great customer service. Man on the phone was really helpful. Only disappointment is they discontinued lids for the cups I bough a while ago. Which is a shame as I have a few sleeves left which will unfortunately got to waste.”

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Posted 2 years ago

“CupsDirect have always been my first choice for takeaway cups. Always cheaper than anywhere else and always delivered quickly.”

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Posted 2 years ago

“excellent product”

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Posted 2 years ago

“Really good company. 👍”

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Posted 2 years ago

“Excellent product Excellent service”

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Posted 2 years ago

“We used CD all through lockdown for takeaway packaging, we continue to use them now as such fast, reliable service. Always my go to company when looking for disposable items and food packaging.”

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Posted 2 years ago

Thank you Julia for the amazing 5-star rating and for being a loyal and repeat customer of CupsDirect! We greatly appreciate it. We are glad you enjoyed our service throughout lockdown and delighted you have made us your Go To company. Thank you for your continued support. CupsDirect

Posted 2 years ago

“Very quick and efficient service to NI...”

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Posted 2 years ago

Thank you so much, Brendan, for your 5 star rating of CupsDirect! Glad to hear the service to Northern Ireland was on time. Thank you for your valued custom.

Posted 2 years ago

“Excellent service and quality. Highly recommend.”

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Posted 2 years ago

“We are a small food company and have been using cupsdirect ever since we started. The prices were fair and everything about the platform and the product have been great and easy to use. Although I have had a lot of issues with the third party courier APC Overnight. The response from the cupsdirect team have been quick and sincere, and offered a very acceptable solution going forward. Would highly recommend!”

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Posted 2 years ago

Thank you for your service feedback, and ongoing business for the last year. I am very sorry to read about your experience with your local APC depot. As per the conversation with CupsDirect customer services, for future orders we would like to switch you to an alternative service partner. I have added notes to your account to apply this going forward. If you have any further questions on this please contact us directly. All the best. CupsDirect.

Posted 2 years ago

“Very fast delivery service great communication 👏”

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Posted 2 years ago

“Cups direct was very easier to order online once you know the reference number plus they also delivered as stated. Excellent service”

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Posted 2 years ago

“Ordered 10 oz cups and got sent 12oz. Same happen with our last order. Email them a week ago and got no response.”

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Posted 2 years ago

Hi Gorden, thank you for feedback apologies for the delay in response to you email over the Easter Bank Holiday closure. As discussed directly there has not been a picking error on this occasion and you received the correct product. The issue we is with our online product descriptions; this product is quoted as the "Ideal Fill Volume" on the website and the factory has printed on the carton the "Brimful" measurement. Normally we always work with ideal fill volumes for coffee cups [rather than a brimful] Based on this feedback [as well as others customers] We have now updated the variant size description as 12oz Squat. We are also working with the factory to improve the outer carton packaging. Hopefully this helps, All the best. CupsDirect.

Posted 2 years ago

CupsDirect is rated 4.9 based on 733 reviews