Cuba Visa UK Reviews

Name: Cuba Visa UK
Address: Travel Fab , Chester House,, 1-3 Brixton Road, London, London
Rating: 4.95

5.0 Rating 2,990 Reviews

100 %

of reviewers recommend Cuba Visa UK

Company Reviews

Metrics

Info

5.0

Based on 2,990 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cuba Visa UK:

Cuba Visa UK, a site dedicated to make your travel to Cuba, easy. Get your Cuban Tourist Cards online, simply and cost efficient online application.

Visit Website

Phone:

02071481727

Email:

info@cubavisa.uk

Location:

Travel Fab , Chester House,,
1-3 Brixton Road,
London
London
SW9 6DE

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Cuba Visa UK 5 star review on 12th January 2023

STEPHEN PAUL

Cuba Visa UK 5 star review on 16th June 2022

DENNIS FRANK

Cuba Visa UK 5 star review on 1st April 2022

VALDA FLORENCE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From starting at £15, by the time you pay for admin fees and posting the price doubles, even paying two lots of postage for two bits of paper. But hayho you got to have these things and it was quick.”

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Posted 6 years ago

“Quick but not obvious. Website asks if both flights and accomodation are booked. Even if you say no to accomodation, it proceeds to take all details, but fauls to complete due to no accomodation. I clicked on 2nd class royal mail, no tracking (it was an option) but I was still charged and forced for a 7!!! Pound tracked delivery. I didnt want it and way too expensive.”

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Posted 6 years ago

Dear Client, thank you for your feedback. As you will know this documents are quite important and when travelling within 14 days we ask to have special delivery. if you have more time you can choose 1st Class post which we have avaiable on step 4. We are glad that you got your tourist cards in place and that you can look forward to your holiday. Have a lovely time in Cuba. Cubavisa.uk team.

Posted 6 years ago

“Good apart from the fact that they did not pay the full postage, so I had to pay £7 to collect my Visa from the post office after already paying £20 extra for priority delivery.”

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Posted 6 years ago

“Straightforward but dated looking form.”

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Posted 6 years ago

“Have received Visas quick and efficient. Do no go to Cuba till June 2017. Thank you Sidney Frankel”

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Posted 7 years ago

“Hello. Following your email reply (which I appreciated receiving) I just wanted to have the chance to reply to it. We did not notice that the payment had gone twice, until both tourist visa were received by post. We had changed email address as we had used a different card (to avoid the same issue from happening again). If we would have know that the payment had gone twice, we would have contacted you immediately. Thank you for your time, I do appreciate it. I understand that this was an unfortunate misunderstanding/malfunctioning of the system? bank company?. Thank you for this customer support. Annabelle Flores”

Helpful Report

Posted 7 years ago

Dear Anabelle, we sorry to hear that had some issues when applying online. We have looked into the information and found that because you used and paid with two different emails and first clients names, this wasn't picked up by our staff. Confirmations emails were sent to you immediately if you contacted us there and then we promise we would have refunded one or the other as required. Once Tourist Cards are issued is impossible for us to reuse this cards hence no refund can be given at that point. We have not received an email from your regarding this in the past. We value your feedback and thank you for taking the time to write about us.

Posted 7 years ago

Cuba Visa UK is rated 5.0 based on 2,990 reviews