Hello. Following your email reply (which I appreciated receiving) I just wanted to have the chance to reply to it. We did not notice that the payment had gone twice, until both tourist visa were received by post. We had changed email address as we had used a different card (to avoid the same issue from happening again). If we would have know that the payment had gone twice, we would have contacted you immediately. Thank you for your time, I do appreciate it. I understand that this was an unfortunate misunderstanding/malfunctioning of the system? bank company?. Thank you for this customer support. Annabelle Flores