“Absolutely terrible company, DO NOT BOTHER, you try your hardest to complete the module with no direct support from your “tutor” but then get nocked back every single assignment you submit they give you one thing to change, you change it and re submit then it takes them 6 weeks to re look at it to then say you have to change something completely different.
Oh and on top that they insinuate that you have used AI to complete some of your questions.
AVOID WITH ALL COSTS! You won’t ever receive the qualification.
Their excuse is “ under staffed “. DO NOT TAKE PEOPLES MONEY IF YOU CANT STICK TO YOUR TIMELINE GIVEN! As This is FRAUDULENT INFORMATION! Given to take peoples money and rip them off!”
Hi Jade, thank you for taking the time to let us know about your experience with CTC Training.
Based on some of the statements you have made throughout the review, we have investigated this internally and feel the need to come back to you on a few of the points you have made.
Firstly in regard to the failed assignments, we use a tool at our business to check for AI-generated content. Unfortunately, we are seeing a rise in people using these types of tools to generate submissions. This is easily detectable and we simply will not accept these types of submissions, which was sadly the case for yours. It is obviously against the guidelines of our awarding body and more to the point, completely defeats the objective of taking the qualification, to learn and develop as individuals.
In regards to marking time, there was a period across the Easter break where we had many staff away on holidays where some assignments were not marked in our normal timeframe (around a week), but this was very much a temporary issue caused mostly by the bank holidays. We are happy to say that we now have 3 new staff hires to help cope with this seasonal demand!
Thank you,
“This course was a great introduction to training and education.
The structure was great to follow. Initially i was having moderate troubles with attaching and sending off my work.
I was given a personal tutor who was great in supporting me Lillian Alexander was very supportive, knowledgeable and enthusiastic thank you very much.
The course was well-organized, with regular workshops where you could ask questions and get support. No question was irrelevant.
I particularly enjoyed the micro teach. While I found the assignments challenging at times, I felt they helped me to deepen my understanding, knowledge and confident in teaching and using the techniques /models that is suitable for me. Overall, I would highly recommend this course to anyone interested in training and further their education. I have already recommenced this course to some of my colleagues. Absolutely wonderful course to do in your spare time. We never stop learning this course makes me learn and enjoyed learning again.
Thanks to CTC team and my tutor Lillian Alexander for investing the time and listening to my queries. I am a very happy that I did the course.”
Hi Doreen! Thank you so much for your glowing 5-star review! We’re absolutely delighted to hear that you found our course to be a great introduction to training and education. It’s wonderful to know that the structure and support you received, especially from Lillian, made such a positive impact on your learning experience.
We're thrilled that you enjoyed the variety of workshops and found the assignments challenging yet rewarding. It’s great to hear that the micro-teach provided you with valuable insights and helped deepen your confidence in teaching.
Your recommendation to colleagues truly means a lot, and we’re so glad you found the course enjoyable and worthwhile in your spare time. Thank you for acknowledging the CTC team and Lillian for their support—it's our pleasure to help you on your learning journey. We hope to see you back for more courses in the future!
“Errors within the training contents, a few links did not work properly and the tutor was often unavailable. The feedback on assignments was also quite limited with no suggestions for improvement. Positive feedback I can give is Giles from their admin team has been extremely helpful.”
Hello,
Thank you for your feedback regarding the training experience. We're sorry to hear about the issues you encountered with the course content and tutor availability. Your experience does not reflect the standard of support we aim to provide.
It's disappointing to learn that you found the feedback on assignments limited. Constructive feedback is crucial for growth, and we appreciate your insights on this matter. We will be reviewing our processes to ensure that all students receive the guidance they need to improve.
On a positive note, we’re glad to hear that Giles from our admin team was helpful to you. We value your input and would like to resolve these matters to enhance future training experiences. Please feel free to reach out to us directly at support@ctccourses.org.
Best regards,
CTC Training Team
“This is my first qualification using an online platform, and I was very impressed with the entire set up. The teaching methods were very user friendly, plenty of resources offered throughout the course, and the tutors were very responsive, and offered very good guidance whenever needed. Virtual workshops were very useful, and having access to the recordings was a great help, because I was able to watch, re-watch areas I struggled with during the completion of the assignments. My tutor Kelly was amazing, and she was a great support towards the end of my course, giving me guidance throughout. I cannot thank her enough! I learned a lot from this course and cannot wait to apply my learning in real life teaching. Thank you!”
Hi Esma, Thank you so much for your fantastic 5-star rating of CTC Training! We are absolutely thrilled that you had such a positive experience with our online platform.
We are delighted to hear that you found our teaching methods to be user-friendly and that there were plenty of resources offered throughout the course. Our tutors strive to be responsive and provide excellent guidance when needed, so we are pleased that you found their support to be worthwhile. We are also glad that you found the virtual workshops to be useful, and having access to the recordings was a great advantage for your learning process.
Really happy to hear that your tutor, Kelly, was amazing and a great support to you. We will make sure to pass on your gratitude to her. We are elated that you learned a lot from this course and are excited to apply your newfound knowledge in real-life teaching.
Thank you once again for your glowing review, Esma! We greatly appreciate your support and look forward to serving you again in the future.
“I have just completed the Level 3, and I would highly recommend it to anyone who is thinking of starting their career in teaching. The course will help you to reach your goal, the online instructors are great, they always reply to any messages within a timely manner, and also provide you with great feedback and pointer. Over all I would highly recommend anyone doing this great course.”
Hi Andy, Thank you so much for giving CTC Training a 5-star rating! We truly appreciate your positive feedback.
We are thrilled to hear that you have completed Level 3 and had such a great experience. It's wonderful to know that our course has helped you in reaching your career goals.
Our online instructors are dedicated to providing exceptional support, and it's fantastic to hear that they have been promptly addressing your queries and providing valuable feedback. We are proud to have such a committed team.
Thank you for recommending our course to others. We greatly appreciate your kind words and trust in our program.
Once again, thank you for your excellent rating and feedback. We wish you continued success in your teaching career.
Best regards,
CTC Training Team
“I have fully enjoyed the Level 3 AET Course. The assignments gave me a challenge and my course tutor Kelly was fantastic offering me help and support on the assignments. Also a thankyou to Chris for the extra support on the remaining assignments. I highly recommend CTC. I am looking at another course now. Thankyou.”
Hi Simon,Thank you so much for your outstanding 5-star rating of CTC Training! We truly appreciate your feedback and are thrilled to hear that you fully enjoyed the Level 3 AET Course.
We're delighted to hear that the assignments proved to be challenging for you, as we strive to provide engaging and thought-provoking coursework. Kelly, your course tutor, is indeed fantastic and deserves recognition for offering you the necessary help and support throughout your assignments. We'll be sure to pass along your appreciation to her.
We'd also like to express our gratitude to Chris for providing you with extra support on the remaining assignments. We strongly believe in going the extra mile for our students, and it's wonderful to hear that it made a difference in your learning experience.
We're thrilled that you highly recommend CTC Training and that you're already considering another course with us. We would be more than happy to assist you further and ensure your continued success in your educational journey.
Thank you once again for your kind words and for choosing CTC Training. We look forward to serving you again in the future.
“I was a little apprehensive about this course as I prefer in class learning however, right from the beginning I felt that the aims and objectives of the course were clear, the dashboard was easy to use (although I mis-submitted one assignment which was completely my own fault! thank you Angela for helping me with this!!) and the feedback was very useful.
Angela has been extremely helpful throughout, I have felt supported and expertly guided by her - thank you for all of the nuggets of extra information you gave me along the way Angela, they really helped to consolidate my learning. I would recommend this course to anyone who might be considering it.”
Dear Marie,Thank you so much for your glowing 5-star rating of CTC Training! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our course.
We understand that transitioning from in-class learning to an online format can be apprehensive, but we're delighted that you found our aims and objectives clear right from the beginning. We're also glad to hear that you found our dashboard easy to navigate, despite the small mishap with the mis-submitted assignment. We're grateful to Angela for her assistance in resolving the issue and keeping you on track.
We're especially proud of Angela for providing exceptional support and expert guidance throughout your learning journey. We're delighted that you felt supported and benefited from her nuggets of extra information, which helped consolidate your learning. Rest assured, we will pass on your appreciation to her.
Thank you for your kind recommendation of our course. It means a lot to us, and we hope to continue providing valuable training opportunities for anyone considering them.
Once again, we appreciate your feedback and thank you for choosing CTC Training. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
“What an insightful Course!!
Excellent layout and flow of learning material along with a very helpful tutor. I had Craig E who helped me whenever I needed it. With very quick turn arounds on marking and detailed and precise feedback i was able to complete the course wherever and whenever. I love how you can access it for 12 months and overall I think CTC is a brilliant education establishment. Highly recommend!”
Hi Josh,Thank you so much for your outstanding 5-star rating of CTC Training! We truly appreciate your kind words and the time you took to share your experience with us. We are thrilled to hear that you found our course insightful and enjoyed the excellent layout and flow of our learning materials.
It's wonderful to know that Craig, your tutor, provided you with valuable assistance whenever you needed it. We strive to offer prompt and detailed feedback to ensure that our students receive the support they need to succeed.
We are delighted that our 12-month access option allowed you the flexibility to complete the course at your own pace and convenience.
Thank you again for recommending CTC as a brilliant education establishment. Your feedback means the world to us.
Thank you so much, Michael, for your wonderful 5 star rating of CTC Training! We truly appreciate your kind words and are thrilled that you found the whole experience very rewarding. We value learners of all ages and are committed to providing assistance that is helpful to everyone, including older adults like yourself. Your feedback means a lot to us, and we are glad that we could provide you with the support and guidance you needed. We look forward to serving you again in the future.
“The level 3 TQUK for teaching was by far the most boring and frustrating course I have ever completed
The work was reading boring out dated PDF articles and watching videos that had terrible sound and then write assignments on what you read.
Nothing what so ever to do with teaching.
We are told that we need to show variety in our teaching methods, assessments methods, evaluations on every single thing yet the course itself is the same thing over and over again.
Read an article
Write and assignment
Tedious, repetitive and boring.
All I leant is that I do not want to go into teaching or do any further qualifications in that field.
Waste of money and time”
Thank you for taking the time to share your experience with us.
We are sorry to hear that you felt this way about the Level 3 TQUK course. Through the thousands of learners we have put through this course, we have found those who engaged with our full offering of support offering including our unit workshops and direct support via teams, tend to get the most from the course instead of trying to obtain the minimum to pass. We are dedicated to providing quality training and understand that this experience did not meet our high standards. Going forward, we will work on making sure these support paths are pointed out to learners more clearly and can provide a more interactive learning environment for those who prefer this learning style.
We value your input and thank you for your review.
“My experience with CTC was great!
I did my course level 3 (PTLLS) a while back now(2019). I can honestly say I received the course content promptly and Chris was a great support and responded quickly to questions I had. I had never done an online course prior to this so I was a little apprehensive.
The course was straightforward to follow if you put the effort in. Submitting work was easy to do, feedback was usually very quick. I completed my course so quickly within 3 months and I was also working full time as cabin crew.
I would have no hesitation doing another course through CTC, it’s great value for money and the team were supportive. In short it did what it said on the can!”
Thank you so much for your 5 star rating of CTC Training! I'm really glad to hear that you had a great experience and found that the course was straightforward. It's great to know that the course content was delivered quickly and you received support from Chris. It's wonderful to hear that you've had such positive feedback from your experience with CTC Training. We value and appreciate your feedback.
“What an incredible experience with so much help along the way. Having dyslexia, I really struggle sometimes with academic work but the support was outstanding, thank you Kelly Morgan for your guidance and kindness and also to the rest of the team. This course really helped me dig deep and get a better understanding of what a teacher role entails. I am now qualified and I am excited to put everything I have learnt over the past few months into practice.”
Thank you so much Barry for your 5-star rating of CTC Training! We strive to provide an incredible learning experience with lots of support, and we are grateful to know we were able to provide that for you. It is fantastic that you now have your qualifications and can begin to put all that you have learned into practice! Thank you for your kind words about Kelly Morgan and the CTC Training team. We hope you continue to enjoy your new role!
“Just want to thank Kelly Morgan for her support, I have passed my level 3 AET. For those who are battling through, stick with it & don't be afraid to ask for support or of the feedback, I've learned loads and managed to pass in 6 weeks. Go through all the modules and upload as you go, some took few weeks to come back & be marked, some days. Angela & Chris thank you for your feedback & support just to wait for my certificate but uploaded my ID so should be few days. Again thanks team for getting me through, here's to my next adventure in teaching 😊”
Thank you so much, Lisa, for giving us a 5 star rating on CTC Training! We're glad to hear that you've passed your level 3 AET with the help of Kelly Morgan's support. Your words of encouragement for those still battling through can be very motivating! For those considering enrolling in CTC Training, your review should certainly provide the confidence and encouragement they need to get started. As always, we value your input and feedback. Here's to your next adventure in teaching!
“Pros
-Easy course content and materials
Cons-
- Lack of support and communication from office staff
- Lack of supportive feedback from assessment team very generic
- Same excuses for delays just changing goal posts and time frame”
Thank you so much for taking the time to let us know about your experience with CTC Training. We really appreciate your feedback and we apologize you didn't get the experience you expected.
It's great to hear that you found the course content and materials to be easy to understand. What could we have done to make the support and communication with our office staff better? How could we have made the feedback from the assessment team more supportive? How could we have improved our response to delays? We'd love to hear your thoughts on how we can make things better in the future. Thank you again for your honest feedback.
“I have had a fantastic experience with CTC Training. My assessor was Craig, he marked my work within five days of submission date, no later. Feedback was easy to understand and I knew exactly what to do following his instructions. The website is so easy to use, straight forward and I have just received my certificate. Thank you so much for making my course as smooth as possible, I really appreciate it. Kindest regards, Tiffany.”
Thank you so much for your 5-star rating, Tiffany! It's great to hear that you had a fantastic experience with CTC Training and that Craig was so helpful with providing timely and clear feedback—we pride ourselves on delivering excellent service. We're so glad that our website was easy to use and that you've now received your certificate. We really appreciate your kind words and thank you for making training with us smooth and possible.
“total scam
original i was signed up on to a course through an organisation that then refused to pay for it, ctc were contacted within a month of payment and refused to refund me so i did the cousre any way as to not waist money
through the course i received no contact from any trainers, no support what so ever. upon sendign in my coursework i got a generic unhelpful answer from the assessor who marked it and rather than assisting me to complete the course got told i had faild to complete the course within the time limit, after i had been locked out of my account for 10 months and got no suport with coursework
the whole course seemes to be set up to boost sales of a book and not actually teach anyone anything. its a total scam”
Hello,
Thanks for taking the time to leave this review. We are always keen to gather feedback to further improve our services to all learners. In this case, given the nature of this review, we have looked into this internally and feel the need to come back to you on a few of the points you have made.
Firstly, in regard to our refund policy, we are always able to provide refunds if the request is made within the cancellation period. If an organisation paid for this course on your behalf, we may not have been able to provide you yourself with a direct refund but would have been happy to provide this to the original payment provider.
You highlighted issues with feedback on assignments and we were very concerned to see this comment and so felt the need to check through this to check the quality of this. This is an area we truly value, invest in heavily as a business and want to ensure is kept of the highest of standards for all learners. We feel these comments are extremely unfair given that there was over two pages worth of feedback on your original assignments. Not one aspect of which was generic, but instead helpful pointers that guide you through the course in detail. The assessor went through every one of your answers on a point-by-point basis to help.
In regards to access to the course. As standard, you are given 12-month access to the course. We extended this multiple times for you in order to complete this free of charge. You originally signed up in 2020, it is now 2023.
Lastly, just regarding the comment you have made regarding a scam to push you to buy a book, this could not be further from the truth. We have had thousands of learners go on to complete their qualifications and advance their careers without ever needing to purchase the textbook we offer. We simply offer this at point of sale for anyone who feels like they would prefer the option alongside the many online materials we provide, but it is by no means mandatory and made very clear. This has only been made available in the last couple of months.
All the best,
CTC Training
“I can't fault the company, they helped me all the through my course. They gave me best advice when I needed it, so yes, don't hesitate to go with this company.”
“Chris was very helpful all the way though I highly recommend the course, I enjoyed learning more about teaching and passing this course has opened many opportunities for me in the career I am following
Thank you again”
“Absolutely loved the course. Chris and Andrew were very helpful and there when you needed them.
I never waited long for my grades and the feedback was excellent.
I completed the course and within a few days I received my certificate.
I would recommend anyone that wants to achieve this certification to go through CTC training.”
