Dreadful, appalling, just a very poor service to have to deal with. For example: I bought the personal tax return service today. Having paid I sent an email to confirm it would be ready by 31st January, the reply was the service had a 12 week SLA, and I needed to pay an extra premium........they didnt say that on the sales page or in the T&Cs. I am trying to close my business down, they are making it impossible with their slow service, and inability to communicate. Flip a coin to see if they reply to your email, or if one member of staff contradicts another. Flip another to guess if they have put doing your accounts on hold again. As their service is paid for monthly, it explains why they are doing my accounts so painfully slowly, their poor communication approach is very profitable for them. I could fill this review ten times over with examples of poor service.