CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.61

4.6 Rating 783 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 25th June 2024

Mark Long

CRU Kafe 5 star review on 31st December 2022

James Hasell

CRU Kafe 5 star review on 20th October 2022

Juliet Preston

CRU Kafe 5 star review on 15th July 2022

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

CRU Kafe 4 star review on 17th February 2022

Robert Rees

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Cru Kafe coffee pods, especially their decaf range. They are easy to order, quick to deliver and very well priced considering they are both organic and compostable. I love to shop small and totally recommend you give these a try!”

Helpful Report

Posted 7 years ago

Hello Charlotte, Thank you so much for taking the time to leave your review , we are so happy you are enjoying the coffee! :) Kind Regards, Sarah

Posted 7 years ago

“Great tasting coffee (I bought the Nespresso compatible capsules) that did not disappoint. Loving the cute KeepCup too. All arrived quickly and well-packaged. Some slightly confusing emails received but other than that a good experience.”

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Posted 7 years ago

Hello, Thank you for leaving your feedback :) Glad you are enjoying the coffee and hope your Keep Cup is keeping you company on your daily travels! Kind Regards, Sarah

Posted 7 years ago

“I love CRU Kafe! It’s the best coffee you can get for a Nespresso and the service is great. Highly recommend.”

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Posted 7 years ago

Thank you for the lovely words Ben :) If there is ever anything we can do for you please get back in touch! Kind Regards, Sarah

Posted 7 years ago

“Have only tried the 'Intense' (hazelnut, milk chocolate, dark cherry) to date - extremely disappointing - might as well drink plain hot water - will try the others - hopefully will be better.....”

Helpful Report

Posted 7 years ago

Hello Lindsay, Thanks for taking the time to leave your review. There defiantly sounds like something has gone wrong! Please contact help@crukafe.com and we can get this resolved for you asap! Kind Regards, Sarah

Posted 7 years ago

“Good delivery, great coffee!”

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Posted 7 years ago

Glad to hear you are enjoying the whole CRU experience! Kind Regards, Sarah

Posted 7 years ago

“Great selection of coffees. Goes well with dark chocolate 🍫.”

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Posted 7 years ago

Hello Kristina, Thanks for leaving your review :) Sounds like you have found the perfect way to enjoy yours! Kind Regards, Sarah

Posted 7 years ago

“Brilliant, so good to find a decent decaf coffee”

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Posted 7 years ago

We are extremely proud of our Decaf offering, so happy to hear you are enjoying it too! Kind Regards, Sarah

Posted 7 years ago

“Prompt response to emails. Prompt delivery. But most importantly great coffee. When you make a coffee for a friend. And they stop mid conversation to say mmm that's good coffee ☕.”

Helpful Report

Posted 7 years ago

Hello Andrew, Sounds like you and your friend have incredibly good taste in coffee :) Thank you for leaving your feedback and we hope to see you again soon! Kind Regards, Sarah

Posted 7 years ago

“Love the dark roast. 2 pods equals a great flat white. Helpful and easy system to use and even when we had a small issue resolved quickly and no fuss. Highly recommend”

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Posted 7 years ago

Thanks for the feedback Keiran :) So glad you are enjoying the coffee and so glad we could help! Kind Regards, Sarah

Posted 7 years ago

“Very slow delivery considering Royal Mail 1st class.”

Helpful Report

Posted 7 years ago

Hello, Thank you for getting back to us with your feedback and apologies for the delay in your delivery. Royal Mail will usually take 1-3 working days unless there is an issue with your local sorting office. If you would like to contact us regarding this issue further please do so at help@crukafe.com Kind Regards, Sarah

Posted 7 years ago

“I’ve just tasted most of the capsules I received. And so far I love all of them!! Amazing coffee”

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Posted 7 years ago

WOW! Thanks Camila! We are so happy that you are happy! Kind Regards, Sarah

Posted 7 years ago

“Said it before but will say it again... Simply the Best ☕️ 👍🏻☕️😊👍🏻😊”

Helpful Report

Posted 7 years ago

Thank you Lyne :) So glad you are enjoying the coffee! Thank you for your support and we hope to see you soon. Kind Regards, Sarah

Posted 7 years ago

“Great coffee, smooth and rich. Great pods, only ones I've found that don't drip! Great service + I like the query extra email tips”

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Posted 7 years ago

Hello John, Fantastic to hear you are enjoying the CRU experience as much as you are! Kind Regards, Sarah

Posted 7 years ago

“Really decent coffee, quick delivery and good price too. Have only used the Nespresso pods before so really nice to find a good alternative.”

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Posted 7 years ago

Hello, So glad you are enjoying the coffee - welcome to the CRU! We hope to see you again soon :) Kind Regards, Sarah

Posted 7 years ago

“Superb product, beautifully presented. Thank you so much Cru!”

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Posted 7 years ago

No, thank YOU! We are so glad you are enjoying the coffee! Kind Regards, Sarah

Posted 7 years ago

“Superb experience from start to finish. Speedy delivery, great coffee, great price, what more could you ask for?”

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Posted 7 years ago

Well, we couldn't ask for nicer customers than you Catherine :) Thank you for the glowing review! Kind Regards, Sarah

Posted 7 years ago

“Really good quality coffee at a very reasonable price. 5 stars!”

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Posted 7 years ago

“Excellent range of pods & great taste. Your customer services are brilliant - thanks!”

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Posted 7 years ago

“Great tasting coffee excellent customer experience”

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Posted 7 years ago

“Basic but acceptable.”

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Posted 7 years ago

CRU Kafe is rated 4.6 based on 783 reviews