CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 854 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous tasting coffee and great service!”

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Posted 4 years ago

“Love Cru coffee! Use the capsules in my nespresso machine. Really smooth coffee. Would absolutely recommend. Also love the ethos!”

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Posted 4 years ago

“Love all your organic coffee pods and do not use any others”

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Posted 4 years ago

“Great customer service, very helpful and quick to offer support with any queries The coffee tastes great too!”

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Posted 4 years ago

“Great service and great coffee. An incredibly helpful company.”

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Posted 4 years ago

“Excellent, personable service Best organic coffee money can buy Decaf coffee beans/ground is fantastic - so much flavour - can't tell it apart from caffeinated”

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Posted 4 years ago

“loved the coffee & the ethics of the company. great that I can recycle my capsules with the Podback bag, a fabulous initiative!”

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Posted 4 years ago

“I’ve tried various coffee pods being a coffee lover and CRU Kafe are definitely the best !!”

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Posted 4 years ago

“Tasty - one of the best”

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Posted 4 years ago

“Brilliant service, easy to change selection and properly delicious coffee.”

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Posted 4 years ago

“Great coffee, admirable delivery time and friendly staff. What more do you want?”

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Posted 4 years ago

“Great coffee, took a couple of attempts to get delivered but we got there in the end”

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Posted 4 years ago

“Beautiful packaging but disappointing coffee. Had the selection pack but all the coffees were bland with little depth. Had to use 2 capsules per cup, even with the supposed intense blend, several capsules didn’t work. Having said this I do like intense coffee so if you like something mild give it a go! Took a long time to come but I put that down to covid delivery delays😢😢😢😢”

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Posted 4 years ago

“Beautiful packaging but only liked one put of six packets. Just wasn't as good as Nespresso . Gutted”

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Posted 5 years ago

“Generally fine but like most non-nespresso pods, you do get the odd pod that doesn't work properly, which is a shame. I had hoped to switch brands but sadly not. So far i've used three packs and at least one pod from each pack was defective. This makes this brand not very cost effective against nespresso. The ones that worked were as good as the nespresso ones though!”

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Posted 5 years ago

“Bought the coffee bags and tote bag for my sister and she absolutely loves them! Great quality :))”

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Posted 5 years ago

“Who wants to pay three times the price for Galapagos? Well, I do. First, I was just curious but after a couple of cups I understood the magic. It's a voyage, it's a unique taste and a truly amazing coffee. It opens the day in a most delicious way. (and apparently I am also helping a cause by purchasing this coffee ... so it makes it even better). The only problem is that Crukafe makes Nespresso taste very, very average and you would never want to drink another Nespresso again. Thank you for making me discover your brand.”

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Posted 5 years ago

“Absolutely loving the discovery pack I ordered, staff are so helpful when I had an enquiry about the order, coffee is fantastic and I really love the company ethos and the fact the pods are recyclable as I've been looking for a Nespresso replacement for a long time, 10/10”

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Posted 5 years ago

“Fantastic service, quick delivery. The coffee is fantastic fits the machine well, sometimes a little stiff to insert, but never had a problem with the quality. Good range of coffees to choose from depending on your choice, certainly will buy again, it’s so nice, I’m drinking more than I used to lol.”

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Posted 5 years ago

“All the coffee is very good. Have ordered several times from here and it's great to have sustainable coffee pods with competitive prices. Only trouble is they can be a faff to clean out and recycle. The light roast also sometimes produces merely drips and I have had this problem in every batch I've ordered. None of the other pods from CRU Kafe give me this problem, just very frustrating as the light roast is the nicest tasting. Will still buy again but might avoid the light roast.”

Helpful Report

Posted 5 years ago

CRU Kafe is rated 4.6 based on 854 reviews