Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,595 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and timely delivery. Good quality item”

Helpful Report

Great to hear you're pleased with the item and that you found the service efficient and prompt! We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Every year fun to browse through the extensive collection Christmas cards. Should be something there for most people. Delivery (to The Netherlands) was handled promptly and arrived within a week. No issues with customs (After Brexit I had to pay of course). Well packaged and no damage (necessary as postal services ignore FRAGILE stickers)”

Helpful Report

Hi Bart, Great to hear we have your custom from The Netherlands and that you come back to us for your Christmas cards every year. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Just a normal transaction”

Helpful Report

Hi There, Thank you for leaving us a review, I'm glad everything went smoothly with your order and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Quick delivery. Expensive but delightful Emma J Shipley table mats purchased.”

Helpful Report

Hi Ian, Thank you for your review. It's great to hear you're pleased with the Emma J Shipley placemats, they are very beautiful! We welcome you back to shop with us again in the future. Best Wishes Sophie

“Very good service Prices are a bit expensive but it was for a birthday present and was sent the link to buy the gift”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear your compliments on our service. Regarding our prices, we keep them in line with our suppliers RRP'S and where possible make them as customer friendly as possible - we appreciate your comment and will look over the pricing of the items you purchased. Best Wishes Sophie

“Not had this fitted yet. I bought this to replace one. Measurement is a bit tight so not sure if it will cover holes left by previous rail”

Helpful Report

Hi Winifred, Thanks for your review. If you want to measure up and get an estimate of if the rail will fit or not, then within 28 days you're welcome to return the item for a full refund if it's not the correct fit. Best Wishes Sophie (Cotswold Trading)

“I ordered a Robert Welch toilet brush/holder and received a Robert Welch toilet roll holder instead. It was packed in a very flimsy outer box which was damaged, but thankfully the item itself was fine. I rang Cotswold Trading to let them know I had received the wrong item and their customer service was fantastic. The correct item was sent out on a 24 hour delivery (this time in really secure packaging), with a prepaid label and a mailing sack (which however was way to small to use) to send the wrong item back. 5 stars for price, speed of delivery and customer service, but only 4 stars awarded due to poor packaging and lack of attention to detail.”

Helpful Report

Hi There, Thank you very much for your feedback. It's great to hear your positive comments on our price, delivery and customer service and thank you for feedback regarding the packaging. Apologies for the sack that was sent by mistake. I'm glad we were able to get the correct item out to you and I hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Beautiful Angela Harding advent calendars. Arrived a bit later than said but this was due to strikes..shame but can’t be helped. All great otherwise and was kept up to date on everything all the way along.👍”

Helpful Report

Hi Wendy, Thank you very much for your review. I'm glad you liked the advent calendars and we thank you for bearing with us on the Royal Mail strikes. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“easy to buy and delivery was prompt. Happy to recommend”

Helpful Report

Hi Iain, Thank you for leaving us a review. It's great to hear it was an easy ordering experience and I'm glad it arrived quickly. Thanks for recommending us and we would love for you to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Satisfied with the product I ordered - Christmas Cards - which I have yet to write and post! Thank you”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you're pleased with the Christmas cards and I'm sure the recipients will like them also. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“It's a pity there is so much import duty for packets to Spain.Pleased with Cotswold but won't be able to aford goods from uk now.”

Helpful Report

Hi Hyldred, Thank you for leaving us a review. I'm glad you were pleased with your order. It is certainly a shame that import duties may cause a barrier to your future orders, hopefully these may change at some point in the future. Best Wishes Sophie (Cotswold Trading)

“Good company. The only let down was ,as usual , Royal Mail. Luckily Cotswold had tracking so I knew where the parcel was and it did turn up.”

Helpful Report

Hi There, Thank you for your review, It's great to hear your compliments on our company and I'm glad the tracking number ensured you were able to monitor the progress of your delivery. I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“My order arrived with ripped packaging of the products themselves. A shame. However, the company contacted me about this and gave me a partial refund without my asking. A good resolution.”

Helpful Report

“The chocolate bombes arrived broken, despite being well packaged. The company agreed a refund quickly and efficiently, though I have not yet received the refund. I was pleased with the Advent calendars I ordered.”

Helpful Report

Hi Jenny, Thank you for leaving us a review and I'm glad we have since been able to get in contact with you and re-assure you that the refund was processed for you. It's great to hear you're pleased with the advent calendars and I hope you enjoy using them. Best Wishes Sophie (Cotswold Trading)

“Having computer problems between Cotswold Trading and Amazon - I was contacted by Cotswold Trading. I had already received my order. Very polite conversation and problem dealt with efficiently. Thank you Anne Bristow”

Helpful Report

Hi Anne, Thank you for leaving us a review. I'm pleased we were able to contact you regarding the Amazon Pay issue which I'm happy to say has now all been resolved and I thank you for your co-operation. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Lovely selection, fast shipping, would love free shipping with a lower minimum spend, it would encourage more purchases :)”

Helpful Report

Hi Diana, Thank you very much for leaving us a review. It's great to hear you're pleased with our product selection and the order arrived promptly. Thank you also for your comment on shipping, unfortunately with the current shipping costs we are unable to lower the minimum spend, but it would certainly be something we would like to look into in the future. Best Wishes Sophie (Cotswold Trading)

“Cotswold trading stock a good variety of quality gifts and books ,I am happy with my purchase ,the items are always posted on time and arrive as expected”

Helpful Report

Hi Carol, Thank you for leaving us a review. It's great to see you are a frequent shopper with us and that you're pleased with our products and shipping. We welcome you back to order from us again soon. Best Wishes Sophie (Cotswold Trading)

“The item I ordered was as described and arrived on time”

Helpful Report

Hi Michael, Thank you for leaving us a review. I'm glad you're happy with your order and that it arrived on time and very much hope you will order from us again in the future. Best Wishes Sophie (Cotswold Trading)

“Items ordered from various suppliers & all dealt with efficiently with the confirmation detailing what I’d purchased.”

Helpful Report

Hi Patricia, Thanks for taking the time to leave us a review. It's nice to hear you ordered various different items from us and that you found the process to be efficient. We very much hope you will feel encouraged to order from us again in the future. Best Wishes Sophie (Cotswold Trading)

“The Christmas cards I ordered are perfect, and the service from the company was excellent. I will certainly use Cotswold Trading again.”

Helpful Report

Hi June, It's great to hear you will be returning and purchasing from us again! I'm glad you liked the Christmas cards and that you were pleased with our service - we really appreciate the feedback. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,595 reviews